69 episodes

Join Matthew Loney and Brian Hamaoui as they explore Guest Xperience in the hospitality Industry and uncover a mixture of technologies and human-driven initiatives that are raising expectations and forever changing the Guest Xperience across the hospitality sector.

GuestX Podcast Xplorie

    • Business
    • 5.0 • 7 Ratings

Join Matthew Loney and Brian Hamaoui as they explore Guest Xperience in the hospitality Industry and uncover a mixture of technologies and human-driven initiatives that are raising expectations and forever changing the Guest Xperience across the hospitality sector.

    Consistent Content with Louise Brace

    Consistent Content with Louise Brace

    Louise Brace, the owner of Rental Tonic joins us on GuestX this week. Louise is a dedicated copywriter and digital marketing strategist who has been writing for the hospitality industry for over 10 years. As a lover of travel herself, Louise shares her passion for writing memorable content for short term rental companies which strengthens their SEO score and encourages guests to book direct.
    Learn more about your ad choices. Visit megaphone.fm/adchoices

    • 36 min
    Relevant Data with John Suzuki - Part 2

    Relevant Data with John Suzuki - Part 2

    John Suzuki of Vrbo pivots the conversation and dives deep into data and how to utilize it correctly in a way that is understood. John highlights important applications of data, such as pricing and revenue management. He also gives us his insights on where the industry is now and what the future looks like.
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    • 34 min
    Traveler Expectations with John Suzuki - Part 1

    Traveler Expectations with John Suzuki - Part 1

    We sat down with industry veteran John Suzuki, Vrbo’s Global Evangelist and Ombudsman. John has been educating and inspiring the vacation rental and travel communities for 18 years. John has a real passion for hospitality and is always striving to raise the bar of industry standards by meeting and exceeding traveler expectations.
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    • 32 min
    Quality Experiences with Tim Murphy

    Quality Experiences with Tim Murphy

    Tim Murphy, the CEO of Boomers Parks joins us this week on GuestX. Tim shares his knowledge from his experience in the hospitality and family entertainment industry. Tim stresses the importance of quality service and conditions, which cultivates a quality experience that guests want to enjoy longer, which keeps them returning in the future.
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    • 36 min
    Local Heroes with Steve Schwab

    Local Heroes with Steve Schwab

    In this week’s episode, we sat down with Steve Schwab, the CEO and Founder of Casago. Steve is an industry veteran, and explains how a franchise model can turn a property manager into a local hero with the enterprising tools of a large company. Steve offers valuable insights on the current state of the short-term rental industry and what the future looks like.
    Learn more about your ad choices. Visit megaphone.fm/adchoices

    • 45 min
    Guest Experience Evangelism with Josh Liebman

    Guest Experience Evangelism with Josh Liebman

    Josh Liebman, the new Guest Experience Evangelist for ROLLER Software, shares his passion and keen insight for all things guest experience on this week’s podcast. Josh has extensive experience in the tours and attraction industry, and he shares some great information about where things are headed and specific ways that you can improve your guest experience.
    Learn more about your ad choices. Visit megaphone.fm/adchoices

    • 36 min

Customer Reviews

5.0 out of 5
7 Ratings

7 Ratings

Smart Kevin ,

Sharp and to the Point

As someone new to the business of Vacation Rentals, Matt and Brian are great at getting to the heart of a topic quickly, while still bring out the nuances. It’s a great way to see how the pros do it.

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