69 episodes
GuestX Podcast Xplorie
-
- Business
-
-
5.0 • 7 Ratings
-
Join Matthew Loney and Brian Hamaoui as they explore Guest Xperience in the hospitality Industry and uncover a mixture of technologies and human-driven initiatives that are raising expectations and forever changing the Guest Xperience across the hospitality sector.
-
Consistent Content with Louise Brace
Louise Brace, the owner of Rental Tonic joins us on GuestX this week. Louise is a dedicated copywriter and digital marketing strategist who has been writing for the hospitality industry for over 10 years. As a lover of travel herself, Louise shares her passion for writing memorable content for short term rental companies which strengthens their SEO score and encourages guests to book direct.
Learn more about your ad choices. Visit megaphone.fm/adchoices -
Relevant Data with John Suzuki - Part 2
John Suzuki of Vrbo pivots the conversation and dives deep into data and how to utilize it correctly in a way that is understood. John highlights important applications of data, such as pricing and revenue management. He also gives us his insights on where the industry is now and what the future looks like.
Learn more about your ad choices. Visit megaphone.fm/adchoices -
Traveler Expectations with John Suzuki - Part 1
We sat down with industry veteran John Suzuki, Vrbo’s Global Evangelist and Ombudsman. John has been educating and inspiring the vacation rental and travel communities for 18 years. John has a real passion for hospitality and is always striving to raise the bar of industry standards by meeting and exceeding traveler expectations.
Learn more about your ad choices. Visit megaphone.fm/adchoices -
Quality Experiences with Tim Murphy
Tim Murphy, the CEO of Boomers Parks joins us this week on GuestX. Tim shares his knowledge from his experience in the hospitality and family entertainment industry. Tim stresses the importance of quality service and conditions, which cultivates a quality experience that guests want to enjoy longer, which keeps them returning in the future.
Learn more about your ad choices. Visit megaphone.fm/adchoices -
Local Heroes with Steve Schwab
In this week’s episode, we sat down with Steve Schwab, the CEO and Founder of Casago. Steve is an industry veteran, and explains how a franchise model can turn a property manager into a local hero with the enterprising tools of a large company. Steve offers valuable insights on the current state of the short-term rental industry and what the future looks like.
Learn more about your ad choices. Visit megaphone.fm/adchoices -
Guest Experience Evangelism with Josh Liebman
Josh Liebman, the new Guest Experience Evangelist for ROLLER Software, shares his passion and keen insight for all things guest experience on this week’s podcast. Josh has extensive experience in the tours and attraction industry, and he shares some great information about where things are headed and specific ways that you can improve your guest experience.
Learn more about your ad choices. Visit megaphone.fm/adchoices
Customer Reviews
Sharp and to the Point
As someone new to the business of Vacation Rentals, Matt and Brian are great at getting to the heart of a topic quickly, while still bring out the nuances. It’s a great way to see how the pros do it.