Gurneet Kaur (Block): Turning planning visibility into agility

Block's Gurneet Kaur joins Pigment's Stephen McFarlane to discuss the judgment calls she applies across Block's many businesses, like knowing when a team needs structure and when it's better off trusted to move on its own.

Gurneet shares what watching two teams define the same metric two different ways taught her about the cost of misalignment, why she believes giving people time back only matters if it's paired with deliberate coaching, and the principle that now shapes how she uses AI: let it handle the predictable work, and keep a person on anything ambiguous or high-stakes. She also reflects on her own shift from being the person with the answer to creating alignment across teams, and what she believes finance leadership will need as AI changes who has access to information.

Read the full companion article here: https://www.pigment.com/customers/portraits-podcast/gurneet-kaur-block-turning-planning-visibility-into-agility

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