19 min
Handling frustration as an agency owner Agency Leadership Podcast
-
- Marketing
Employee complaints? Accountable only to yourself? Trying to create a work culture? Welcome to agency ownership!
In this episode, Chip and Gini discuss the challenges and frustrations of owning an agency, emphasizing the importance of seeking accountability and support, and reflecting on one’s own role in addressing issues.
The discussion also includes reflections on past experiences and lessons learned, as they share insights for agency owners to effectively navigate their responsibilities and address issues in a constructive manner.
Key takeaways
* Chip Griffin: “Instead of seeking to assign blame to somebody else, ask what you could do differently.”
* Gini Dietrich: “Put the process in place, have the right conversations, but don’t get mad at the employee for taking advantage of the situation.”
* Chip Griffin: “The culture of a small agency is a direct reflection of the owner.”
* Gini Dietrich: “We have to remember that just like we have complaints and frustrations, our employees do, too.”
Related
* The value of outside perspective to agency owners
* How to avoid running an agency that employees think is crappy to work at
View Transcript
The following is a computer-generated transcript. Please listen to the audio to confirm accuracy.
Chip Griffin: Hello and welcome to another episode of the Agency Leadership Podcast. I’m Chip Griffin.
Gini Dietrich: And I’m Gini Dietrich.
Chip Griffin: Gini. I’m just fed up. I’ve had enough of this. I just, I can’t even tolerate this anymore.
Gini Dietrich: Fine. Adios. Bye. Bye.
Chip Griffin: Have you just ever felt frustrated with your agency?
Gini Dietrich: Yes.
Chip Griffin: I mean, I, I would pull my hair out, but…
Gini Dietrich: You don’t have any?
Chip Griffin: Wouldn’t have much impact. Oh, I always tell people before I owned an agency, I had hair, which is true.
Gini Dietrich: But you didn’t pull it out because of the agency, it’s no correlation.
Chip Griffin: No correlation. No, maybe there’s correlation, but not causation.
Gini Dietrich: Causation. Yeah. I mean, for sure. One of the things I think that’s really challenging about owning an agency is it’s, you know, the phrase it’s lonely at the top exists for a reason, because while we have may have lots of people around us, we don’t have people around us that we can talk to that are going through the same things that we are that have the same stresses that we do, that have put their whole life, blood and tears into the business like we have.
And so it’s lonely, it’s lonely at the top. It’s frustrating. We find things from usually junior level employees that make us mad and, you know, I don’t know that we don’t understand. I think one of the biggest challenges as agency owners that we see is, you know, well, in my day, I didn’t do that. Like I wouldn’t have complained about working 14 hours a day and I wouldn’t have taken three weeks ...
Employee complaints? Accountable only to yourself? Trying to create a work culture? Welcome to agency ownership!
In this episode, Chip and Gini discuss the challenges and frustrations of owning an agency, emphasizing the importance of seeking accountability and support, and reflecting on one’s own role in addressing issues.
The discussion also includes reflections on past experiences and lessons learned, as they share insights for agency owners to effectively navigate their responsibilities and address issues in a constructive manner.
Key takeaways
* Chip Griffin: “Instead of seeking to assign blame to somebody else, ask what you could do differently.”
* Gini Dietrich: “Put the process in place, have the right conversations, but don’t get mad at the employee for taking advantage of the situation.”
* Chip Griffin: “The culture of a small agency is a direct reflection of the owner.”
* Gini Dietrich: “We have to remember that just like we have complaints and frustrations, our employees do, too.”
Related
* The value of outside perspective to agency owners
* How to avoid running an agency that employees think is crappy to work at
View Transcript
The following is a computer-generated transcript. Please listen to the audio to confirm accuracy.
Chip Griffin: Hello and welcome to another episode of the Agency Leadership Podcast. I’m Chip Griffin.
Gini Dietrich: And I’m Gini Dietrich.
Chip Griffin: Gini. I’m just fed up. I’ve had enough of this. I just, I can’t even tolerate this anymore.
Gini Dietrich: Fine. Adios. Bye. Bye.
Chip Griffin: Have you just ever felt frustrated with your agency?
Gini Dietrich: Yes.
Chip Griffin: I mean, I, I would pull my hair out, but…
Gini Dietrich: You don’t have any?
Chip Griffin: Wouldn’t have much impact. Oh, I always tell people before I owned an agency, I had hair, which is true.
Gini Dietrich: But you didn’t pull it out because of the agency, it’s no correlation.
Chip Griffin: No correlation. No, maybe there’s correlation, but not causation.
Gini Dietrich: Causation. Yeah. I mean, for sure. One of the things I think that’s really challenging about owning an agency is it’s, you know, the phrase it’s lonely at the top exists for a reason, because while we have may have lots of people around us, we don’t have people around us that we can talk to that are going through the same things that we are that have the same stresses that we do, that have put their whole life, blood and tears into the business like we have.
And so it’s lonely, it’s lonely at the top. It’s frustrating. We find things from usually junior level employees that make us mad and, you know, I don’t know that we don’t understand. I think one of the biggest challenges as agency owners that we see is, you know, well, in my day, I didn’t do that. Like I wouldn’t have complained about working 14 hours a day and I wouldn’t have taken three weeks ...
19 min