58 episodes

Welcome to the official podcast of the Healthcare Experience Foundation. Every one of the millions of small encounters that comprise the healthcare experience serves as a chance to seek excellence, change someone’s day, week, or month. These experiences may even change a patient’s outlook on life itself.

This podcast’s mission is in lockstep with Health Experience Foundation’s ongoing drive to create demonstrable improvements in patient experiences of care. It exists to improve quality and safety outcomes and assist institutions with retaining star employees.

Healthcare Experience Matters Healthcare Experience Foundation

    • Health & Fitness
    • 5.0 • 2 Ratings

Welcome to the official podcast of the Healthcare Experience Foundation. Every one of the millions of small encounters that comprise the healthcare experience serves as a chance to seek excellence, change someone’s day, week, or month. These experiences may even change a patient’s outlook on life itself.

This podcast’s mission is in lockstep with Health Experience Foundation’s ongoing drive to create demonstrable improvements in patient experiences of care. It exists to improve quality and safety outcomes and assist institutions with retaining star employees.

    A Thank You to Our Nation’s Healthcare Workers from Our Podcast Director

    A Thank You to Our Nation’s Healthcare Workers from Our Podcast Director

    After the recent birth of his first child, Healthcare Experience Foundation’s Podcast Director, Casey Callanan, joins the Healthcare Experience Matters as a guest this week. While typically serving as the host, this is the first time Casey has joined our podcast as a guest since the show’s inception in 2021.

    After receiving an outstanding patient experience upon the birth of his first child, today’s episode is a heartfelt thank you to healthcare workers around the United States and world. This is an episode full of gratitude and can hopefully serve to brighten people’s day who work in patient care. 

    Learn more: https://healthcareexperience.org/thank-you 

    • 9 min
    Maintaining Empathy for Patients in a Busy Practice Environment with Dr. Trevor Turner

    Maintaining Empathy for Patients in a Busy Practice Environment with Dr. Trevor Turner

    Healthcare Experience Foundation (HXF) Physician Coach, Trevor Turner, MD, brings his enthusiasm for the patient experience to our podcast this week. Dr. Turner joins us for a discussion about upholding empathy and thorough communication in a demanding patient care setting. 

    In addition to his HXF coaching role, Dr. Turner is Director of Center for Orthobiologics at Georgia Bone and Joint, a midsized orthopedics practice near Atlanta. 

    Learn more: https://healthcareexperience.org/maintaining-empathy/  

    • 25 min
    Building a Positive Workplace Culture in Healthcare that Lasts

    Building a Positive Workplace Culture in Healthcare that Lasts

    How to build and sustain a positive workplace culture is explored this week on the Healthcare Experience Matters Podcast.

    Katie Owens, Healthcare Experience Foundation (HXF) co-founder and president is our guest. We are excited to welcome Katie back for this crucial conversation on the ins and outs of creating a positive workplace culture that lasts. 

    It is far from a secret that there is often a profound difference in the quality of the interactions we have with disengaged team members versus those that are engaged. 

    “Engagement is at the core of our ability to leverage and influence all of our balance scorecard outcomes,” Katie said.

    Learn more: https://healthcareexperience.org/ 

    • 12 min
    Simple Tips for Efficient and Effective Physician/Patient Communication

    Simple Tips for Efficient and Effective Physician/Patient Communication

    Everyone is pressed for time in healthcare and effective communication has always been a top priority. Effective communication does not necessarily need to take more time to implement though.

    As we learn on today’s podcast episode with Dr. George Mayzell, often it’s a matter of rephrasing things. 

    Today’s podcast episode comes with a companion infographic with many suggestions for better using language when providing care and comfort to patients. We hope you will find it useful to read before or after listening to today’s episode with Dr. Mayzell. You can access it here: https://bit.ly/3v3iq8C 

    Did you know? Effective physician-patient communication has been shown to positively influence health outcomes by increasing patient satisfaction, leading to greater patient understanding of health problems and treatments available, contributing to better adherence to treatment plans, and providing support and reassurance to patients.

    More about today's episode: https://healthcareexperience.org/effective-communication/ 

    • 14 min
    ”Never Stop Gratitude” with Author TJ Sweet

    ”Never Stop Gratitude” with Author TJ Sweet

    Author TJ Sweet joins the Healthcare Experience Matters Podcast this week to discuss his book, “Practice Gratitude: Find Joy.” He brings us inspiring and practical ideas for how we can better implement gratitude in our daily lives. 

    No matter what path your career journey has taken you on, there are sure to be several useful takeaways for building gratitude in this podcast. 

    TJ is an accomplished keynote speaker, writer, and certified life and business coach. In addition to being an author, he is a podcaster, YouTuber, and an all-around media enthusiast. 

    Learn more about today's show: https://healthcareexperience.org/tj-sweet 

    • 26 min
    Keeping it Simple to Drive Excellent Patient Experiences

    Keeping it Simple to Drive Excellent Patient Experiences

    Making his second appearance as a guest on the Healthcare Experience Matters Podcast this week is Jeff Robbins. Jeff joins us for a memorable discussion on what drives his passion for promoting excellent patient experiences.  

    As you will hear on today’s show, Jeff explains in simple terms how healthcare professionals can engage their patients to drive excellent experiences. We are grateful for Jeff’s candor on today’s emotional podcast interview. 

    “My Mom had the worst outcome you could have; however, the patient experience itself was fantastic,” Jeff told us. 

    Midway through today’s episode Jeff shares a personal story about his own mother’s experience in the hospital. This story has helped shape the passion he has for the coaching work he is a part of with the Healthcare Experience Foundation (HXF).

    Learn more: https://healthcareexperience.org/patient-experiences 

    • 12 min

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