19 episodes

A podcast hosted by FAH's Chip Kahn that shines a light on everything hospitals; from the advancements in patient care to how a hospital benefits its community.

Hospitals In Focus Hospitals In Focus

    • Government

A podcast hosted by FAH's Chip Kahn that shines a light on everything hospitals; from the advancements in patient care to how a hospital benefits its community.

    Establishing a Culture of Quality Care with David Dill

    Establishing a Culture of Quality Care with David Dill

    Innovation in health care isn’t just high-tech, at LifePoint Health, it’s also “high-touch”. David Dill, President and CEO, spoke with Chip about how the company became a leader in high quality health care by establishing a culture of quality care in its hospitals. David discusses their new dyad leadership model which breaks down organization silos and enhances collaboration and coordination.

    • 21 min
    Rescuing Rural Health Care with Alan Morgan

    Rescuing Rural Health Care with Alan Morgan

    People are drawn to rural America for different reasons. For some, it’s the slower pace of life, while others crave the sense of community; in some cases, people are drawn by the lower cost of living. But access to health care services for the 60 million who live in these areas is an ever-growing burden. Chip speaks with CEO of the National Rural Health Association Alan Morgan about how health care providers are doing more with less and what Congress can do to ensure rural Americans get access to the care they need. 

    • 17 min
    Improving the HCAHPS Survey and Demonstrating its Value with Bill McInturff

    Improving the HCAHPS Survey and Demonstrating its Value with Bill McInturff

    On this episode, Chip sits down with Bill McInturff to discuss the results of his demonstration he did with Micah Roberts that focused on recasting and improving the HCAHPS (the Hospital Consumer Assessment of Healthcare Providers and Systems) patient experience survey. The report, concluded that even though the HCAHPS is a well-designed, well-administered survey, it could be strengthened to add items important to patients. The demonstration also added an online delivery mode and found that it increases response rates.

    • 19 min
    Reexamining How We Measure Patient Experience

    Reexamining How We Measure Patient Experience

    A patient’s health care experience at a hospital is considered one indicator of quality of care. Since 2008, those experiences have been captured and publicly reported at a national level via the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey. However, it hasn’t been reviewed since its creation more than a decade ago. We were hearing anecdotally that response rates were falling and some of the questions weren’t as relevant as they used to be. So we joined with several other major hospital organizations to investigate. On the episode, Chip and Dr. Claudia Salzberg, FAH’s VP of Quality, discuss our just released study examining the HCAHPS survey from the perspective of Patient Experience Leaders.

    • 21 min
    Disrupting the Drug Market with Martin VanTrieste

    Disrupting the Drug Market with Martin VanTrieste

    Continued rising drug prices, as well as shortages for many critical medications, are impacting patient care and putting strains on hospital budgets and operations. That’s why hospitals and health systems have gathered to create Civica Rx, a not-for-profit generic drug company that is disrupting the pharmaceutical market. Chip spoke with Martin VanTrieste, Civica’s President & CEO about why and how the company was formed, the success it is enjoying so far, and if other drug companies will follow its lead.
    EPISODE UPDATE, Since our recording VIZIENT has announced it will collaborate with Civica to help reduce chronic drug shortages by providing insights into purchasing patterns and provider needs. Vizient will apply its expertise in analytics and data capabilities, helping Civica anticipate gaps in drug availability and affordability.
    In response to Vizient’s commitment, Civica’s VanTrieste said, “The more people collaborating to solve the nation’s drug shortage problem the better…we applaud Vizient for prioritizing hospital patients by taking action to help them have timely access to the treatments they desperately need on a day-to-day basis.”

    • 24 min
    Shantanu Agrawal Discusses How the National Quality Forum Impacts Health Care

    Shantanu Agrawal Discusses How the National Quality Forum Impacts Health Care

    Shantanu Agrawal leads the National Quality Forum - one of the most important organizations that you’ve probably never heard of. NQF was originally created during the Clinton Administration as a tool to promote and ensure patient protections and health care quality through measurement and public reporting for Medicare. Today their work touches all patients using three tenets: improvement, accountability, and transparency. In this episode, Chip and Shantanu discuss why NQF was needed, the role it fills today, and how the organization is uniquely positioned to lead quality efforts for health care’s high-tech future.

    • 29 min

Customer Reviews

QGZ022 ,

Insightful Episodes

Very informative podcast! Provides a great dive into timely topics in healthcare.

ckgb03 ,

Good insight into health care

As someone seeking to learn more about hospitals and the health care industry, I found this podcast to be very educational. The speakers each bring years of experience to the conversation and I have learned a lot by listening!

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