28 min

How Cultural Competency Helps Your Bottom Line with Seema Jain A Seat at the Table

    • Management

When Seema Jain worked for Marriott, she started an innovative program called Culture Day. The premise was to train employees on the customs and needs of customers from various cultures. Culture Day was a huge hit and helped Seema and Marriott realize that cultural competence leads to cultural confidence. Today, Seema joined Gerry for a discussion on how cultural knowledge can drive sales and improve the guest experience. Tune in for more.

When Seema Jain worked for Marriott, she started an innovative program called Culture Day. The premise was to train employees on the customs and needs of customers from various cultures. Culture Day was a huge hit and helped Seema and Marriott realize that cultural competence leads to cultural confidence. Today, Seema joined Gerry for a discussion on how cultural knowledge can drive sales and improve the guest experience. Tune in for more.

28 min