How does your firm compare? 20 years of PS insights and benchmarks - #44

We sit down with the "Father of PSA" and Managing Director of Service Performance Insight (SPI), Dave Hofferberth, to go through nearly two decades of PS research & benchmarks. We'll find out what separates good firms from great firms and unpack the data every PS firm should be measuring themselves against.

Visit SPI: https://spiresearch.com/

Follow Dave on LinkedIn: https://www.linkedin.com/in/dave-hofferberth/

Visit CMap: https://www.cmap.io/

Follow Ben on LinkedIn: https://www.linkedin.com/in/benmedwards/