21 min

53. How Strategic Partnerships Make for Better CX w/ Walt Rossi That's Genius!

    • Business

If you want to go faster, go alone. If you want to go farther, go together. That’s the mindset of Five9’s VP of Business Development, Walt Rossi. Strategic partnerships with other tech companies have made it possible to bring holistic solutions to Five9 customers. In this episode of That’s Genius, Walt and Michael discuss: How partnering with CRM companies has given Five9 agents a more holistic view of their customers Why Five9 built a marketplace even some of their competitors can sell on How partnering w/ Google has impacted Five9’s approach to AI Explore Five9’s app marketplace here. To hear this episode and more like it, subscribe to That’s Genius! on Apple Podcasts, Stitcher, or tune in on our website.

If you want to go faster, go alone. If you want to go farther, go together. That’s the mindset of Five9’s VP of Business Development, Walt Rossi. Strategic partnerships with other tech companies have made it possible to bring holistic solutions to Five9 customers. In this episode of That’s Genius, Walt and Michael discuss: How partnering with CRM companies has given Five9 agents a more holistic view of their customers Why Five9 built a marketplace even some of their competitors can sell on How partnering w/ Google has impacted Five9’s approach to AI Explore Five9’s app marketplace here. To hear this episode and more like it, subscribe to That’s Genius! on Apple Podcasts, Stitcher, or tune in on our website.

21 min

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