How the Leadership Challenge is Not About Numbers Knowledge@Australian School of Business - Video Interviews

A two-year study into the services sector – where 85% of employed
Australians now work – shows intangible factors, such as progressive
leadership, the employee experience and innovation, may have a far
greater impact on an organisation's profitability than old-school number
crunching, cost-cutting and capital considerations. As manufacturing
dwindles in significance, a shift in focus to intangible attributes
presents the new way forward for employers. Now the federal
government-funded research project – led by Christina Boedker of the
Australian School of Business –  is moving into phase two to develop
intervention strategies to find effective ways to improve productivity, a
field in which Australia is leading the way.