In today's episode of Delight Your Soulmate Clients, we dig into the nitty-gritty about how this company had such an incredible opportunity for exponential growth, and how instead of leaning into that, they sabotaged that potential as well as turned off loyal clients in one swoop.
Listen in to hear:
→ my experience with this business
→ the details of exactly how it went down
→ what they can do *right now* to turn things around for their soulmate clients
→ what pieces of the Client Delight™ Framework are in place/missing
→ what *you* can takeaway from this experience + implement into your business *right now*
Are you ready to up your retention + referral game? Download your free checklist to get started right away at clientdelightframework.com