How to Coach Your Reps and Customers Like a Winning Sports Team (feat. Matt Gilston‪)‬ Beyond the Queue: Inside Customer Support

    • Management

In this episode, Matt Gilston, the director of customer support at SevenRooms, talks about how he uses his teaching degree and youth sports coaching experience to lead an all-star support team and empower his agents to coach SevenRooms customers as product experts.

In this episode, Matt Gilston, the director of customer support at SevenRooms, talks about how he uses his teaching degree and youth sports coaching experience to lead an all-star support team and empower his agents to coach SevenRooms customers as product experts.