44 min
How to Cross-Train Your Support Team with Product, Sales, and More (feat. Matt Dale) Beyond the Queue: Inside Customer Support
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- Management
Matt Dale, Vice President of Customer Support at Illuminate Education, regularly loans his support agents to other departments during the company’s slow season. In this episode, Matt shares how the cross-training benefits employees, customers, and the company as a whole.
Matt Dale, Vice President of Customer Support at Illuminate Education, regularly loans his support agents to other departments during the company’s slow season. In this episode, Matt shares how the cross-training benefits employees, customers, and the company as a whole.
44 min