How to drive change inside a global law firm: White & Case innovation chief Isabel Parker

Isabel Parker, chief innovation officer at White & Case, joins the podcast to talk about what it takes to drive innovation inside a global law firm. A former Freshfields lawyer and Deloitte partner, she shares how her career evolved from practice into leading transformation at one of the world’s largest firms.

She explains why innovation isn’t just about technology, even in the age of AI. The real challenge, she says, is time and mindset - getting lawyers to see tools like AI as part of their core role, not something delivered by a separate team. Her goal is to shift ownership of innovation to lawyers themselves.

We also get into White & Case’s AI strategy, including the build of its in-house platform Atlas and its broader approach. Parker makes the case for developing internal capability alongside adopting best-in-class tools, particularly in such a fast-moving market.

Finally, she shares her views on what will actually differentiate firms going forward - not the tools themselves, but how quickly firms can upskill their people and make better use of their data. And for individual lawyers, the key skill is simple: disciplined curiosity.

The Non-Billable Podcast is sponsored by Legora. To find out more about Legora, visit: https://legora.com/

Today’s episode is also supported by Definely. To find out more about Definely, visit: https://www.definely.com/nonbillable

Chapters

00:01 Introduction

02:30 From Freshfields lawyer to innovation leader

04:37 Lessons from Deloitte and working closer to clients

06:39 What a Chief Innovation Officer actually does

08:59 Why time and mindset are the biggest barriers to innovation

11:56 Culture, experimentation and the lawyer mindset

14:59 White & Case’s AI strategy and building Atlas

17:56 Build vs buy vs partner: making the right AI bets

23:51 What will differentiate law firms in the AI era

About Non-Billable

Non-Billable is the media company for modern legal professionals across private practice, in-house and legal tech.

Visit our website: ⁠⁠https://www.nonbillable.co.uk