15 episodes

The Running Great Stores podcasts are created for Retail Leaders. Our goal is to talk to powerhouse guests who are experts in their field and provide inspiration for Brick and Mortar store leaders that help them create remarkable customer experiences and operationally excellent stores.

Running Great Stores Rachel Williamson

    • Business
    • 5.0, 2 Ratings

The Running Great Stores podcasts are created for Retail Leaders. Our goal is to talk to powerhouse guests who are experts in their field and provide inspiration for Brick and Mortar store leaders that help them create remarkable customer experiences and operationally excellent stores.

    Life of a Store Manager: Cody Stockton (Le Creuset)

    Life of a Store Manager: Cody Stockton (Le Creuset)

    COVID 19 closed virtually every non-essential retail store in the world for the first time that many of us can recall.  Store teams were furloughed in many instances and when stores reopened, leaders like Cody Stockton were determined to come back with a vengeance and be there for their customers, no matter what that looked like.  Cody is a store manager with Le Creuset in Orlando, Florida.  I love his determination to keep his team and his customers safe while creating unparalleled customer experiences.  His commitment to "make the uncomfortable, comfortable" is inspiring.  During this podcast, Cody shares how he is successfully navigating brick and mortar retail during this "re-entry" phase of COVID.


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    This episode is sponsored by
    · Anchor: The easiest way to make a podcast. https://anchor.fm/app

    • 43 min
    Winning with 4 Types of Customers

    Winning with 4 Types of Customers

    John Hanson is a CX (Customer Experience) guru and has written a book called WOW Your Customers, 7 Ways to World-Class Service. In today’s podcast, John shares the 4 different types of customers and the importance of each.  Now you might be saying to yourself, 4 types of customers?  I know about the internal customer and the external customer.  Who are these other two?  You will need to listen to this podcast to find out.  After 34 years serving customers, this even shifted my thinking!  

    Whether you are in retail or work with customers in a different industry, this podcast will benefit you.  If you enjoy the podcast, please head over to iTunes and leave a review.  Share with friends, family and colleagues too!  Visit my website, www.runninggreatstores.com to learn more about my company and listen to all my podcasts right from my site or on your favorite podcast platform.  Thank you!


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    This episode is sponsored by
    · Anchor: The easiest way to make a podcast. https://anchor.fm/app

    • 1 hr
    Becco and Retail: A Match Made in Heaven

    Becco and Retail: A Match Made in Heaven

    Stuart Silverman and Shelly Hood are my guests today and talk about an innovative new tool created by becco. Imagine getting customer feedback regarding your team’s performance right at the checkout counter in 15 seconds or less! This solution provides field leaders with insight into the customer experience in real time. What a phenomenal coaching tool for store managers and district managers to use to create world class teams who deliver world class experiences! Enjoy the listen!

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    This episode is sponsored by
    · Anchor: The easiest way to make a podcast. https://anchor.fm/app

    • 50 min
    Keys to Building Trust and Empathy with your Customers

    Keys to Building Trust and Empathy with your Customers

    Saira Sethi is a delightful guest who shares her retail expertise in how to create trust and empathy with your retail customers and associates.  You will want to listen to this with a pen and paper in hand as her tips for elevating your team’s skill with customers will be easy to implement resulting in elevating the customer experience in your store.  Enjoy the listen!


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    This episode is sponsored by
    · Anchor: The easiest way to make a podcast. https://anchor.fm/app

    • 47 min
    A Coronavirus Conversation: The Retail Industry Impact

    A Coronavirus Conversation: The Retail Industry Impact

    Are you a retail business owner?  Now is not the time to hide from coronavirus, it is the time to FIGHT FOR YOUR BUSINESS.  Join three Retail and E-commerce consultants as we discuss strategies to cope with the effects of the Coronavirus on retailers and brands.  Now is the time to prepare for the comeback that will happen.  It's up to you to utilize this time to prepare for it so that once it happens, you will emerge stronger, more strategic and more profitable than ever before.

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    This episode is sponsored by
    · Anchor: The easiest way to make a podcast. https://anchor.fm/app

    • 1 hr 9 min
    Life of a Store Manager with Megan Bibeau

    Life of a Store Manager with Megan Bibeau

    Welcome to the third in the series called Life of a Store Manager. In today’s podcast, I am interviewing Megan Bibeau who is a District Training Store Manager for Piercing Pagoda, a division of Signet Jewelers.   You will love hearing directly from Megan how she moved from a retail sales associate to a Store Manager in 5 years!  Megan is bright and passionate about retail, her team and delivering unforgettable customer experiences.   You will love this podcast!  Enjoy the listen!


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    This episode is sponsored by
    · Anchor: The easiest way to make a podcast. https://anchor.fm/app

    • 48 min

Customer Reviews

5.0 out of 5
2 Ratings

2 Ratings

LiveLoveRetail ,

Timely and Informative

So many great ah-ha moments in Rachael’s podcast!

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