18 min
How to Transform One-Time Shoppers into Lifelong Fans: Unlock the Three Ps Leaders Listen Up
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- Management
How do you make a great first impression on a new customer and turn them into a lifetime loyal fan?
Customer Experience Design and Customer Loyalty within organizations are still not recognized as a team effort and business discipline. And some people still struggle with the difference between customer service and customer experience.
That’s why this 3-part series is completely focused on enhancing customer experiences! You’ll learn the three P customer experience matrix, which is a signature approach of The Inside View, so you can make a fine experience a joyful and positively memorable one for your customer.
Finish this episode, AKA part 1, knowing how to incorporate “Pure Joy,” “Ponderment/ Point of Pause,” and “Pivot” into your customer experience design, making every customer a raving fan and scoring high remarks in customer satisfaction every time.
In this episode, I talk about:
Customer loyalty and how to create connection with customers The difference between customer service and customer experience Personalizing the customer experience Receiving feedback with an open mind to improve the experience Getting through those moments customers want to run …And More!
Resources
FREE DOWNLOAD - 60 Days to Customer Experience Success!: https://22243350.hs-sites.com/free-guide-0
FREE DOWNLOAD - 20 Virtual Team Building Activity: https://gettheinsideview.com/team-building/
Apply for the Fascination Workshop (November 14th, 2023): https://gettheinsideview.com/project/fascination-workshop/
Apply for the next cohort of the Leadership Experience Excellence (January 23rd & 30th, 2024): https://gettheinsideview.com/project/lxe/
DEI Training: https://gettheinsideview.com/project/diversity-inclusion/
Visit https://gettheinsideview.com/ for more information and keep designing delight!
Are you ready to design a dynamic team environment, engineer epic customer experiences and MAXIMIZE PROFITABILITY & BUSINESS GROWTH? If this sounds like you - Then I'd be delighted to chat! Click the link below to connect! 30 minute calls: https://calendly.com/crystaldcunha/30min
Fascination Workshop: https://gettheinsideview.com/project/fascination-workshop/
Subscribe on my YouTube Channel: https://www.youtube.com/@gettheinsidevu/videos
Follow Me On Social
Facebook: https://www.facebook.com/gettheinsidevu/
Instagram: https://www.instagram.com/gettheinsidevu/
LinkedIn: https://www.linkedin.com/in/crystald1/
Twitter: https://twitter.com/gettheINSIDEvu
TikTok: https://www.tiktok.com/@crstld
How do you make a great first impression on a new customer and turn them into a lifetime loyal fan?
Customer Experience Design and Customer Loyalty within organizations are still not recognized as a team effort and business discipline. And some people still struggle with the difference between customer service and customer experience.
That’s why this 3-part series is completely focused on enhancing customer experiences! You’ll learn the three P customer experience matrix, which is a signature approach of The Inside View, so you can make a fine experience a joyful and positively memorable one for your customer.
Finish this episode, AKA part 1, knowing how to incorporate “Pure Joy,” “Ponderment/ Point of Pause,” and “Pivot” into your customer experience design, making every customer a raving fan and scoring high remarks in customer satisfaction every time.
In this episode, I talk about:
Customer loyalty and how to create connection with customers The difference between customer service and customer experience Personalizing the customer experience Receiving feedback with an open mind to improve the experience Getting through those moments customers want to run …And More!
Resources
FREE DOWNLOAD - 60 Days to Customer Experience Success!: https://22243350.hs-sites.com/free-guide-0
FREE DOWNLOAD - 20 Virtual Team Building Activity: https://gettheinsideview.com/team-building/
Apply for the Fascination Workshop (November 14th, 2023): https://gettheinsideview.com/project/fascination-workshop/
Apply for the next cohort of the Leadership Experience Excellence (January 23rd & 30th, 2024): https://gettheinsideview.com/project/lxe/
DEI Training: https://gettheinsideview.com/project/diversity-inclusion/
Visit https://gettheinsideview.com/ for more information and keep designing delight!
Are you ready to design a dynamic team environment, engineer epic customer experiences and MAXIMIZE PROFITABILITY & BUSINESS GROWTH? If this sounds like you - Then I'd be delighted to chat! Click the link below to connect! 30 minute calls: https://calendly.com/crystaldcunha/30min
Fascination Workshop: https://gettheinsideview.com/project/fascination-workshop/
Subscribe on my YouTube Channel: https://www.youtube.com/@gettheinsidevu/videos
Follow Me On Social
Facebook: https://www.facebook.com/gettheinsidevu/
Instagram: https://www.instagram.com/gettheinsidevu/
LinkedIn: https://www.linkedin.com/in/crystald1/
Twitter: https://twitter.com/gettheINSIDEvu
TikTok: https://www.tiktok.com/@crstld
18 min