Unresolved workplace conflict wastes time increases stress, and negatively affects business outcomes. Marlene Chism, author, advisor, speaker, coach, and CEO of Marlene Chism Consulting, writes in her book From Conflict to Courage: How to Stop Avoiding and Start Leading how the “three A’s”—aggression, avoidance, and appeasing—are common yet destructive ways humans avoid the emotions triggered by conflict.
Listen to Jennifer Furlong and Marlene Chism as they discuss workplace conflict resolution, how to decrease drama and improve the bottom line.
To contact Jennifer for communication skills training for your workforce or for you, visit her website at https://www.communicationtwentyfourseven.com/
To contact Marlene and learn more about her work, check out the following URLs:
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