HubSpot Burned the Roadmap for AI | Dharmesh Shah Explains Why

In this episode 48 of the Get Paid podcast, host Manny Medina sits down with Dharmesh Shah, Co-Founder and CTO of HubSpot, for a wide-ranging conversation about the AI transformation reshaping SaaS from the inside out, from the early days of GPT-2 access to HubSpot’s bold decision to burn the product roadmap and go all-in on AI.

What You’ll Learn:

• HubSpot's internal “startup within a startup” model
• Why vibe coding won't replace software companies
• How HubSpot landed on a hybrid seats-plus-credits pricing model
• What it really takes to break through passive resistance when an entire organization needs to change direction
  
  

Dharmesh Shah is the Co-Founder and CTO of HubSpot, a leading AI-native customer platform serving over 270,000 customers globally. With 30+ years of experience in software development and entrepreneurship, Dharmesh has been instrumental in HubSpot's evolution from a marketing automation pioneer to a comprehensive CRM powerhouse. His strategic vision on AI reasoning models, agentic software, and the future of SaaS monetization directly shapes how enterprises build products in the AI era.

Episode Resources:

• Dharmesh Shah on LinkedIn
• HubSpot Website
• Manny Medina on LinkedIn
• Paid Website

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