57 episodes

This weekly podcast is all about awesome people, ideas, and stories, all with a Customer Success twist. On NPS I Love You, host Ben Winn talks to everyone from artists to scientists, CEOs to CSMs and everyone in between to give you powerful insights that will help you in your career and in life.

Humans of SaaS Catalyst Software Corporation, Ben Winn

    • Business
    • 5.0 • 106 Ratings

This weekly podcast is all about awesome people, ideas, and stories, all with a Customer Success twist. On NPS I Love You, host Ben Winn talks to everyone from artists to scientists, CEOs to CSMs and everyone in between to give you powerful insights that will help you in your career and in life.

    Winning On Purpose (with Fred Reichheld, Author and Inventor of NPS)

    Winning On Purpose (with Fred Reichheld, Author and Inventor of NPS)

    Fred Reichheld is a Bain fellow and the inventor of NPS, or Net Promoter Score, which is a system adopted by thousands of companies around the world to measure customer loyalty. He's authored several bestselling books that have helped companies thrive in a customer-driven economy, and according to the New York Times, his work has put loyalty economics on the map. In this episode, Fred and Ben discuss strategies for measuring customer success and strengthening customer loyalty, as well as some of the themes from Fred’s new book, Winning on Purpose.

    You can purchase Winning on Purpose: The Unbeatable Strategy of Loving Customers, on Amazon here.

    • 52 min
    Paralyzed to Peaks (with Jack Ryan, Partner Manager at SaaStr)

    Paralyzed to Peaks (with Jack Ryan, Partner Manager at SaaStr)

    Jack Ryan is the Partner Manager at SaaStr, the world’s largest community of SaaS professionals. In this episode, Ben and Jack discuss Jack’s journey of suffering a broken neck and numerous strokes, which led to his paralysis and near death. Jack tells the inspiring story of how through sheer grit and determination, he was able to overcome his injuries to regain full mobility and even climb Mount Whitney, the tallest summit in the continental U.S.

    • 53 min
    Do One Thing a Day That Scares Your CEO (with Mike Roberts, Head of Marketing, Catalyst Software)

    Do One Thing a Day That Scares Your CEO (with Mike Roberts, Head of Marketing, Catalyst Software)

    Mike Roberts is the Head of Marketing at Catalyst Software, AKA Ben’s boss. In this episode, Ben and Mike discuss some of the projects they’re most proud of in their careers so far, the importance of reflecting on our progress overtime, and achieving optimal work/life balance. They also touch on how they’ve cultivated careers they love, and the correct pronunciation of La Croix.

    • 56 min
    Championing Diversity in Tech (with Leah Chaney, Founder and Chief Experience Officer of BetterGrowth)

    Championing Diversity in Tech (with Leah Chaney, Founder and Chief Experience Officer of BetterGrowth)

    Leah Chaney is the founder and Chief Experience Officer of BetterGrowth, a consultancy that helps companies gain clarity on why sales are decreasing, churn is climbing, and employees are leaving by providing a step-by-step action plan. She’s also the Founder of BreakoutCS, a community for CS professionals. In this episode, Ben and Leah discuss the stories behind BetterGrowth and BreakoutCS, some of the challenges she’s faced while navigating her career as a queer person in tech, and how people and companies can support the growth of diversity and inclusion in the tech industry.

    • 39 min
    The Grass Is Always Greener (with Stacy Schmitz, Enterprise Account Executive at Catalyst Software)

    The Grass Is Always Greener (with Stacy Schmitz, Enterprise Account Executive at Catalyst Software)

    Stacy Schmitz is an Enterprise Account Executive at Catalyst Software. In this episode, Ben and Stacy discuss how she has seen incredible success in her career so far, reaching 200% of her quota last quarter. Stacy also shares her unique approach to sales, what motivates her, and how the industry has evolved in recent years.

    • 41 min
    Quitting With No Plan (with Bradley Liou, Head of Customer Success at Acquire)

    Quitting With No Plan (with Bradley Liou, Head of Customer Success at Acquire)

    Bradley Liou is the Head of Customer Success at Acquire, an app that’s transforming e-commerce by creating unforgettable checkout experiences. In this episode, Ben and Bradley discuss the sabbatical Bradley took recently to support his wife who was struggling with postpartum depression and how it helped him realign his priorities. Bradley also shares the story of how he landed his new role at Acquire, and why the company is such a great culture fit.

    • 41 min

Customer Reviews

5.0 out of 5
106 Ratings

106 Ratings

megan@podcastingyou ,

Amazing Content!

Ben does such a good job covering a variety of topics. The guests offer valuable insight as well. I would recommend this podcast to anyone looking to be inspired and informed!

danielyegarcia ,

great podcast

ben is a great host and asks super thoughtful questions!

all the guests are great and every episode is inspiring, interesting, and informative.

jdeng123 ,

LOVE the podcast!

Lots of interesting topics and different folks from across the industry

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