This weekly podcast is all about awesome people, ideas, and stories, all with a Customer Success twist. On NPS I Love You, host Ben Winn talks to everyone from artists to scientists, CEOs to CSMs and everyone in between to give you powerful insights that will help you in your career and in life.
S2E1: Losing $14 Million In One Day (With Rand Fishkin, CEO and co-founder of SparkToro)
Rand Fishkin is the CEO and co-founder of SparkToro, a software company that provides high-quality market research and audience intelligence. In this episode, Rand and Ben discuss the art of writing emails, Rand’s experiences in the startup world, how to make sure you’re being fairly compensated, and much more.
E46- NPS I Loved You (With Ben Winn, Host of NPS I Love You)
The last episode of season one is a solocast with the host of NPS I Love You and the manager of community and events at Catalyst Software, Ben Winn. In the episode, Ben reflects on the process of launching the podcast, what worked well and what could use some improvement for the next season. He also shares why they decided to launch the podcast in the first place, and why he’s looking forward to season two.
E45- To MBA Or Not To MBA (With Veronica Dasovich, Senior Director of Company Success at Heap)
Veronica Dasovich is the Senior Director of Customer Success at Heap, a digital insights platform helping companies build digital experiences. In this episode, Veronica and Ben discuss the pros and cons of pursuing an MBA in the tech space, developing critical thinking skills and levelling up your career by taking initiative and leading with compassion.
E44- Doing More With Less (With Kate Walsh, VP of Customer Success and Support at Klaviyo)
Kate Walsh is the VP of Customer Success and Support at Klaviyo, a Boston-based company that helps companies turn their ecommerce data into revenue with personalized multi-channel marketing campaigns. In this episode, Kate and Ben discuss how and when companies should begin developing partner programs, some of the valuable lessons Kate learned during her 11-year stint at HubSpot, and how Klaviyo will continue scaling up as the company grows.
E43- Documenting Customer Experience (With Nate Gilmore, Chief Revenue Officer at PandaDoc)
Nate Gilmore is the Chief Revenue Officer at PandaDoc, a document automation software that streamlines the process of creating, assigning and reviewing proposals, quotes and contracts. In this episode, Nate and Ben discuss striking a balance between driving sales and strengthening customer relationships, motivating and incentivizing teams, and PandaDoc’s approach to customer experience design.
E42- Pivot! Pivot! Pivot! (With Roberto Ortiz, Co-Founder and CEO of Welcome)
Roberto Ortiz is the Co-Founder and CEO of Welcome, an award-winning virtual event platform. In this episode, Roberto and Ben discuss how the pandemic influenced the founding of Welcome, how to provide white glove customer service, and levelling up from a technology, design and performance perspective.
ben is a great host and asks super thoughtful questions!
all the guests are great and every episode is inspiring, interesting, and informative.
LOVE the podcast!
Lots of interesting topics and different folks from across the industry
My workout go to.