72 episodes

This weekly podcast shines a light on the human side of the tech industry, with an emphasis on mental health, perseverance, creativity, successes, and failures. It goes beyond the flashy funding and acquisition announcements and explores the entrepreneurs, innovators, and leaders behind the scenes who make it all happen—what they’ve experienced, what they’ve overcome, and most importantly, what they’ve learned.

Humans of SaaS in its first season was called NPS I Love You and quickly became the largest and highest-rated Customer Success podcast in the industry.

Humans of SaaS Catalyst Software Corporation, Ben Winn

    • Business
    • 4.9 • 108 Ratings

This weekly podcast shines a light on the human side of the tech industry, with an emphasis on mental health, perseverance, creativity, successes, and failures. It goes beyond the flashy funding and acquisition announcements and explores the entrepreneurs, innovators, and leaders behind the scenes who make it all happen—what they’ve experienced, what they’ve overcome, and most importantly, what they’ve learned.

Humans of SaaS in its first season was called NPS I Love You and quickly became the largest and highest-rated Customer Success podcast in the industry.

    What’s Your Exit Strategy? (with Casey Graham, Co-Founder and CEO of Gravy Solutions)

    What’s Your Exit Strategy? (with Casey Graham, Co-Founder and CEO of Gravy Solutions)

    In this episode, Ben sits down with Casey Graham, Co-Founder and CEO of Gravy Solutions, the first-ever payment recovery solution for subscription-based businesses. Prior to launching Gravy, Casey founded the Rocket Company, which he successfully exited in 2016. During this episode, Casey opens up about how his grandfather’s suicide initially led him to the path of entrepreneurship, how his successful company exit resulted in a deep depression, and his overall perspective on company culture and leadership. He also discusses the importance of understanding your big why, separating your identity from your role at work, and much more.

    • 45 min
    You Are Your Own Biggest Competition (with Alexa Gates, Senior Demand Generation Manager at Catalyst)

    You Are Your Own Biggest Competition (with Alexa Gates, Senior Demand Generation Manager at Catalyst)

    In this episode, Ben sits down with Alexa Gates, Demand Generation leader at Catalyst. During their conversation, Ben and Alexa discuss the value of being direct and upfront in all communications, and why it’s essential for organizations to have a clear mission in mind from the get-go. Alexa explains how a role in demand generation can be compared to putting together the pieces of a jigsaw puzzle, and how in many ways, the function acts as the connective tissue for all marketing teams. They also discuss how we are our own biggest competition and why it’s important to check in and self-reflect regularly.

    • 46 min
    Getting Real About Being a New Parent in Tech (with Sara Masson, VP of Customer Success at leap tools)

    Getting Real About Being a New Parent in Tech (with Sara Masson, VP of Customer Success at leap tools)

    In this episode, Ben sits down with Sara Masson, the VP of Customer Success at leap tools, a company that’s on a mission to revolutionize the retail experience through AR technology. Sara recently joined the company following the birth of her daughter. During their conversation, Ben and Sara discuss a wide variety of topics including parenting, customer success, company culture and even juggling work with breastfeeding. They offer candid views on building psychological safety in the workplace, hustle culture in the startup world, and how maintaining a healthy family and social life outside of work can affect the entire company culture.

    • 45 min
    Startup Docs & The Future of Tech Culture

    Startup Docs & The Future of Tech Culture

    In this solo episode, Ben discusses various aspects of tech culture. He shares his perspective on recent scripted drama series that have depicted tech startup culture like Super Pumped featuring Joseph Gordon-Levitt, about the founding story of Uber, WeCrashed featuring Anne Hathaway and Jared Leto, about the founding of WeWork, and The Dropout featuring Amanda Seyfried, about Elizabeth Holmes and the story behind Theranos. Exploring the narratives surrounding these companies and their origin stories, Ben shares his perspective on what’s changed in the startup world in recent years, and the shifts he believes we’ll continue to see over the next decade in tech.

    • 35 min
    Sometimes You Can’t Separate Work and Life

    Sometimes You Can’t Separate Work and Life

    This brief episode was recorded on the day Russia invaded Ukraine, and in it, Ben shares his thoughts on compartmentalizing work and life, making the most out of the time you have, and how people can best support each other at work when things like this happen. 

    • 13 min
    LinkedIn Lunatics, the Hiring Crisis and Metamates

    LinkedIn Lunatics, the Hiring Crisis and Metamates

    In this episode, Ben broaches more hot topics in the tech landscape today. He discusses LinkedIn’s new filter option, which allows users to remove political content from their feeds, the ongoing hiring crisis in the workforce today, the Metaverse and more. Ben also emphasizes the need for clearer pathways towards building a career in tech to usher in the next generation of the workforce.

    • 39 min

Customer Reviews

4.9 out of 5
108 Ratings

108 Ratings

oliviabaker13 ,

A new favorite!

Humans of SaaS has quickly become a favorite in my feed! I'm consistently impressed by the insightful content, engaging conversations and actionable ideas. It’s obvious Ben puts extraordinary effort in covering salient topics and finding guests that are authentic and truly care about being a positive force in the CS space. I learn something every time I listen!

glorialiou ,

Awesome content

Love very episode. It really shows the breadth of people that work in tech and stories they have to tell.

danielyegarcia ,

great podcast

ben is a great host and asks super thoughtful questions!

all the guests are great and every episode is inspiring, interesting, and informative.

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