Hyosung: Inspired Banking Hyosung America

The way automatic teller machines (ATMs) are used has changed for the better, allowing automated processes to make the experience easier for everyone. As a new year dawns, new developments emerge as new technologies help to make these automated processes even easier.

On this special Hyosung Innovue podcast, Daniel Litwin sits down for an interview with Brad Nolan, Executive Vice President and Chief Marketing Officer at Hyosung Innovue, to discuss the power of brand in creating memorable customer experiences. The conversation begins with a discussion of the recent rebranding of Hyosung Innovue and the importance of brand in defining a company's soul, differentiating it in a competitive market, and fostering long-lasting relationships with customers.

“The start of video banking was on the transactional side with tellers. That was actually my father, Gene Pranger, that pioneered that technology. So, he actually created what was called the personal teller machine, which actually brought tellers to devices and allowed them to take control of that device to enhance the capabilities and transactions that they could do,” said Tim Pranger, VP of Strategy and Solution Consulting for POPi/o. The Utah-based company offers automated chatbot technology, video support from an in-branch specialist, and collaboration tools such as co-browse, video check deposit, identity verification, document sharing, and e-sign.

The advent of the pandemic changed a plethora of industries. While some fell behind, others evolved to meet the changes. Keith Lennard, an industry expert for over 12 years and the VP and Head of Software at Hyosung, knows all too well how adverse events might positively impact an industry. Specifically in this case, he knowshow the pandemic has accelerated movements in banking. Host Tyler Kern has a candid discussion with Lennard about the changes in the banking industry and how self-service banking is evolving the game.

Drive-up banking has been around for years, and most use it frequently when they need a simple banking transaction fulfilled. Daniel Litwin sits down with Bill Budde, the VP of Banking Strategy and Solutions at Hyosung, to discuss evolving trends and technology in drive-up banking.

ATMs have long been a part of the banking processing, but the pandemic accelerated the use of self-service tools in banking was. Bill Budde, Vice President of Banking Strategy and Solutions for Hyosung, spoke with Inspired Banking host Tyler Kern about the evolution of banking self-service tools and which technology benefits end-user experience and bank efficiency.