The Nova Communities Podcast | Associations + Nonprofits Emily Hendershot

These days the pressure for our associations to be as innovative as a startup and have an impeccable, automated user experience is at its highest point ever. How do we implement new initiatives to retain members when our overall experience feels out of whack?
An Operations Integration Day is a time for staff to come together to audit and clean up member communications, workflows, and systems to help you maximize your impact and drive member retention. By examining your processes and workflows, you and your team will be able to identify and remove roadblocks impacting your member experience to increase member retention and overall satisfaction for all stakeholders with your organization.
 
Episode Highlights
Welcome and Introduction (0:42) The Oprah Effect (1:45)  When Does Retention Start? (3:15) Questions to Ask (4:34) Consistency, Efficiency, Innovation (5:20) Systemize - Automate - Delegate - Eliminate (7:23) Leveraging Your Members (11:15) That's Great, Now What? (11:42) Operations Integration Day (12:30)

Today we are highlighting a community in action during our Community Spotlight episode. Bill Coon, Founder and Board President of the Keep Swimming Foundation, joins us to share the mission of the organization, progress to date, and lessons learned. His powerful message showcases the impact being made through their work and will inspire you in yours.
For show notes, please visit novacommunities.com.

We all know creating a strategic plan is important for our organizations, but how do we know if we're doing it right? There isn't a one-size-fits-all solution. On this week’s episode of The Nova Communities Podcast, we speak with Sarah Olivieri of PivotGround on why we should ditch the way we’ve been doing strategic plans. Our conversation focuses on the ideal structure of our strategy, understanding different types of goals, aligning stakeholders, and ensuring we are making the most of our time.
Sarah helps us break down our goals into clear, easy-to-understand (and implement!) components as we dream big for our organizations.
 
Episode Highlights
Welcome and Introduction (0:46) The Impact Method (2:45) The Nonprofit Blueprint (4:45) The Importance of a Written Strategy (7:45) Creating a Collaborative Environment (9:58) Does Timeline Matter? (14:02) Outcome Goals (15:00) Breaking Down Execution Goals (17:58) The Whole Picture (20:00) Innovative Ways to Plan the Plan (20:26) Evaluation (24:22) Now What? (25:34) Final Questions & Wrap Up (28:34) For show notes, visit novacommunities.com.

Ever wonder what the keys are to winning grants? During this week’s episode of The #NovaCommunities Podcast, we speak with Lesa-kaye Holtman to discuss the winning formula to grant writing and how to include volunteers in the process. Lesa-kaye provides considerations for including volunteers, tips for engagement, and what do to if volunteers suggest grants that don’t align with the strategic direction of your organization.
For show notes, visit novacommunities.com.

As a society, content distribution has gone from print to radio, to television, to the age of the internet. And now it seems there is a significant trend towards digital audio. But when people think about audio, usually it’s about podcasting. Today’s guest is going to challenge that notion and help us learn how to use recent technological advancements to combine the superior substance of text with the convenience of audio, to modernize existing text publications, and increase member value. It’s not about giving your members more content - it’s about giving them more time.
For more information and show notes, please visit novacommunities.com.

Creating a Successful Legacy Giving Program
Creating a successful legacy (or planned giving) program can result in additional funding for your organization for the future. In today’s episode, Lori Kranczer of Everyday Planned Giving walks us through the details of this often overlooked revenue generator and shares the possibilities when facilitating this type of program. During our conversation we discuss:
What a legacy program is and how it can impact your organization Why organizations should provide an opportunity for supporters to leave a lasting legacy How to get started in implementing a new program For show notes and more information, please visit novacommunities.com.