83 episodes

Welcome to The Proven Principles Hospitality Podcast!

This show is about demystifying the inner workings of the hospitality industry.

Join us each week as we feature interviews with hospitality experts from all corners of the industry, uncovering the tactics, insights, and practices of world-class hotels to help you and your business thrive.

Hosted by Adam Knight, a hospitality veteran and operations expert with 25-years across luxury brands and independent hotel companies.

Visit https://theprovenprinciplespodcast.com to learn more.

The Proven Principles Hospitality Podcast Adam Knight

    • Business
    • 4.6 • 27 Ratings

Welcome to The Proven Principles Hospitality Podcast!

This show is about demystifying the inner workings of the hospitality industry.

Join us each week as we feature interviews with hospitality experts from all corners of the industry, uncovering the tactics, insights, and practices of world-class hotels to help you and your business thrive.

Hosted by Adam Knight, a hospitality veteran and operations expert with 25-years across luxury brands and independent hotel companies.

Visit https://theprovenprinciplespodcast.com to learn more.

    Sales & Marketing Series: Search, Online Presence and Knowing Your Target Audience: Steve Wiideman, Wiideman Consulting Group

    Sales & Marketing Series: Search, Online Presence and Knowing Your Target Audience: Steve Wiideman, Wiideman Consulting Group

    This is the second episode in our Sales and Marketing Series.
    Steve Wiideman is a scientist, the author of a college textbook called SEO Strategy and Skills, an adjunct professor at UCSD and CSUF, and a practitioner of search optimization; working with companies like Disney, Honda, Skechers, Applebee's, IHOP and many more. The bottom line is if you want to learn about SEO, Steve is THE guy to talk to.
    When we were putting together this Sales and Marketing series, digital marketing and SEO was at the top of the list, and admittedly it was initially for selfish reasons. It’s an area that I’ve struggled with, especially when building my own company, but I’ve also been in countless executive meetings and have seen very smart people get lost in a maze of metrics, money and goals. It really seems like it can be a difficult maze to navigate.
    That’s exactly what we’re trying to solve for on this episode. Steve breaks down so many important elements and tactics from website building and target audiences to understanding paid vs. organic search.
    This episode is heavy on strategy and action. On several occasions throughout our conversation he takes difficult to understand concepts and makes them not just easy to understand, but shares what to do and how to do it.
    He even has an offer at the end of the episode for listeners to get free access to his SEO Strategies course.
    About SteveWriter, scientist, professor, and practitioner of search optimization, Steve Wiideman lives, breathes, and eats SEO, SEM, and inbound marketing. He is the author of SEO Strategy and Skills, a college textbook through Stukent. When he's not leading his team of SEO consultants for franchise, multi-location, and e-commerce brands, he's a cheeseball romantic, entertaining dad, and world traveler with a passion for life; embracing culture and diversity.
    While serving as an adjunct professor at UCSD and CSUF, Steve’s also building the Academy of Search, while volunteering time to help improve transparency and industry standards as an agency trainer.
    LinksInstagram: https://www.instagram.com/wiideman/ (https://www.instagram.com/wiideman/)
    Instagram: https://www.instagram.com/seosteve/ (https://www.instagram.com/seosteve/)
    Twitter: https://twitter.com/seosteve (https://twitter.com/seosteve)
    Twitter: https://twitter.com/wiideman (https://twitter.com/wiideman)
    LinkedIn: https://www.linkedin.com/in/seoexpert/ (https://www.linkedin.com/in/seoexpert/)
    Website URL: https://www.wiideman.com/ (https://www.wiideman.com/)
    OfferBusiness of Business Podcast Offer: https://courses.wiideman.com/ (https://courses.wiideman.com/)
    CODE: SEOSTEVE (complimentary access)

    This episode is brought to you by Breezeway. The best-in-class operations software platform for the accommodations industry. Visit https://www.breezeway.io/provenprinciples (breezeway.io/provenprinciples) to learn more.

    • 51 min
    Sales & Marketing Series: Hotel Contracts and Negotiations: Robin Moncrieffe & Niki Wade, Don't Look Under the Bed Podcast

    Sales & Marketing Series: Hotel Contracts and Negotiations: Robin Moncrieffe & Niki Wade, Don't Look Under the Bed Podcast

    This is the first episode in our Sales and Marketing Series.
    We haven't spent much time on hotel Sales and Marketing on this show so we decided to dedicate a 4 part series to all of the intricate phases of these critical disciplines. We’re talking with experts on how to get found by potential clients, prospecting and signing contracts, the changes to the booking landscape and getting your story out there.
    Join us for the whole month of January as we drop weekly episodes providing clarity and new tactics that you can implement right now to make a difference in your hotel and your career.
    This is the first episode of our Sales and Marketing Series.
    Both Robin and Niki bring 25+ years of hotel sales experience across multiple brands and management companies. They also host the “Don’t Look Under the Bed” Hospitality podcast where they speak with industry leaders about the future of hospitality and promote the industry to the next generation of professionals.
    This episode is all about contracts and negotiations. We discuss the prospecting and qualifying process, getting to the contract phase, negotiation, myths about hotel sales and much much more.
    About Robin20+ year Hospitality Sales Leader passionate about customer service and associate engagement. Co-host of Don’t Look Under The Bed - A Hospitality Podcast, where our mission is to amplify the voices of industry leaders and colleagues, discuss the future of hospitality and promote the hospitality industry to the next generation of hospitality professionals. I enjoy traveling, listening to podcasts and vinyl albums on my record player.
    About Niki20+ years of hospitality experience across multiple brands and management companies. Strong interpersonal, oral and written communication, and presentation skills. Proven record of establishing goals and achieving results.
    LinksEmail: robin@dontlookunderthebed.org and niki@dontlookunderthebed.org
    LinkedIn: http://www.linkedin.com/in/robinmoncrieffe (www.linkedin.com/in/robinmoncrieffe) and http://www.linkedin.com/in/nikiwade (www.linkedin.com/in/nikiwade)
    Instagram: http://www.instagram.com/dontlookunderthebedpod (www.Instagram.com/dontlookunderthebedpod)
    Facebook: https://m.facebook.com/dlutbpod (https://m.facebook.com/dlutbpod)

    This episode is brought to you by Breezeway. The best-in-class operations software platform for the accommodations industry. Visit https://www.breezeway.io/provenprinciples (breezeway.io/provenprinciples) to learn more.

    • 44 min
    Customer Service Evangelism: Josh Liebman, Roller Software

    Customer Service Evangelism: Josh Liebman, Roller Software

    Josh is the Guest Experience Evangelist at Roller Software and brings more than 16 years of experience working for some of the top tourism destinations in the world, including Walt Disney World and Universal Orlando, and has consulted for organizations such as Ritz Carlton, Four Seasons, Waldorf Astoria, Mandarin Oriental, Peninsula, Montage, and Rosewood.
    Discussions about customer service have always interested me - not so much because of the practical application of removing friction points in the operation, but because of turning theory into practice. It’s one thing to say we need to improve service. It’s a whole other thing to recognize the soft skills at play in many levels of the organization that will either help or hurt your efforts.
    That’s what this episode tries to uncover - how do you improve customer service with an eye on empowerment, training and meaningful data collection.
    Josh brings a tremendous amount of insight and knowledge to this episode that will certainly light a path in your own efforts.
    About JoshJosh Liebman is the Guest Experience Evangelist for ROLLER Software. With more than 16 years of experience in hospitality and tourism, Josh specializes in guest experience, including service standards, complaint resolution, and guest feedback. Josh’s background includes operations, guest service communications, quality assurance consulting, consumer analytics, and guest experience training. Josh has worked for some of the top tourism destinations in the world, including Walt Disney World and Universal Orlando, and has consulted for organizations such as Ritz Carlton, Four Seasons, Waldorf Astoria, Mandarin Oriental, Peninsula, Montage, and Rosewood.


    LinksWebsite: https://www.roller.software/ (https://www.roller.software)
    LinkedIn: https://www.linkedin.com/in/joshualiebman/ (https://www.linkedin.com/in/joshualiebman/)

    • 49 min
    The Best of 2021: Tactics and Habits of Hospitality Insiders and World-Class Performers

    The Best of 2021: Tactics and Habits of Hospitality Insiders and World-Class Performers

    Year 2 of the show is officially in the books and what a year it’s been!
    Going into 2021, I’m sure everyone hoped that the pandemic would not be the big story, but that turned out not to be the case. That said, what turned out to be more interesting to me are the societal and cultural shifts in approaches to work and what people value. Time will tell if this will continue to hold true but I’m fascinated by the monumental change and it’s hard to see how things can go back to how they once were.
    The show has also grown tremendously this year and thanks to your support, we’re closing in on 100 episodes. This should happen sometime mid-2022 and it’s a milestone I never thought we’d hit. I’m working on something special for this - you’ll know all about it once plans come together.
    A few fun 2021 facts about the show - we’ve released over 40 episodes this year with nearly 35 hours of content. The top listenership in order is the US, Canada, India, UK and the Netherlands… with several other countries very close behind the top 5.
    As for this past year, there were far too many great moments on the show to count but I’ve tried to pull together some clips that resonated with me and that received great feedback from listeners. From Marketing to Diversity and Inclusion, we had some incredible thought leaders whose insights and persp
    Highlights from the "best of" show include:
    Marketing
    Anthony Lazzara - Ep 60 (spending against OTAs)
    Staffing and Recruiting
    Heather Myers - Ep 49 (Attracting new entrants to hospitality / COVID changes to the workforce)
    Leadership
    Ken Merkel - Ep 59 (What was learned during the pandemic that no longer works)
    Stephanie Coradin - Ep 42 (How to engage an intergenerational workforce)
    Service
    Andreas King-Geovanis - Ep 69 (Values and defining a service philosophy)
    Diversity and Inclusivity in Hospitality
    Daniel Poulin - Ep 43 (Unconscious bias and how to measure diversity efforts)
    Kirs Jay - Ep 51 (The power of language)
    Dave Bahr - Ep 70 (Getting over fear and asking questions about peoples needs)
    Thank you for your support over the past year. Thank you for continuing to listen each week, and thank you for sticking with me as we bring the show into the new year.
    On that note - Happy new year to you and all the best in 2022.

    • 44 min
    Challenging the Hospitality Status Quo: Kris Intress, Rock Springs Retreat Center

    Challenging the Hospitality Status Quo: Kris Intress, Rock Springs Retreat Center

    Kris’ entrepreneurial background started with her first business at 17, she eventually joined the Army, moved overseas opening several restaurants and bars along the way, bought and turned around a hospitality technology company and became the CEO of WorldHotels.
    She’s now the Founder and CEO Rock Springs Retreat Center in Tennessee, an exclusive 24-room retreat that helps people refocus on the benefits of good habits, a positive outlook, fitness, food and connections with others.
    The retreat was inspired by her own struggles with balancing work demands and her own wellbeing - something that those working in the hospitality industry know all too well - and through it all, she’s bucked traditional views on leadership in our industry, doing more than simply talking about it, but practicing it everyday.
    What I appreciate about her message is that whether it’s due to a lack of self awareness, ego or myopic behavior, we’re the ones who place ourselves in unsustainable situations, and we have the power to change our circumstances by cultivating the right support system.
    About KrisRock Springs Retreat Center was founded by Kris Intress, a mother, entrepreneur, Army Reservist, and former CEO of a global luxury hotel company.
    As a corporate executive that struggled to find time for her own health, she realized her career was taking over the need to prioritize her wellbeing. She watched her parents struggle with obesity their entire lives. After Kris lost her mother, she decided to help people take control of and transform their lives.
    When creating Fit Farm at Rock Springs, Kris was inspired by her husband’s family, generations of farmers. Farm life provided natural opportunities to eat fresh foods and be active. She created a place where everyone could experience eating well, being active and experiencing the natural beauty of eliminating the noise around us.
    On top of her already impressive career, Kris is a certified personal trainer and a former athlete. She has an MBA from the Northwestern Kellogg School of Management.
    LinksWebsite: http://www.rockspringsrc.com/ (www.rockspringsrc.com)
    Instagram: https://www.instagram.com/rockspringsretreatcenter/ (https://www.instagram.com/rockspringsretreatcenter/)

    • 51 min
    The New Age of Leadership Agility: Vik Khokhar, Renaissance Milwaukee West Hotel

    The New Age of Leadership Agility: Vik Khokhar, Renaissance Milwaukee West Hotel

    Vik is the General Manager of the Renaissance Milwaukee West Hotel. The property opened in the relative early days of the pandemic, in Aug 2020.
    Opening a hotel is never easy. Between operational, administrative and project management needs, it requires organization, focus, a great team and a clear set of guiding principles so that people have a leader they can trust.
    Values and culture are at the forefront of many discussions in hospitality today and Vik has very clear ideas on what it takes to turn theory into practice.
    In this is a tactical episode about leadership, Vik shares insight into bringing a new hotel to life, building the right team and the new ways of thinking about how work gets done.
    About VikWith more than two decades of industry experience in luxury and lifestyle hotels, Vik Khokhar has been appointed the General Manager to open Renaissance Milwaukee West. Born in New Delhi, Khokhar spent his early days in India before he relocated to the Netherlands to pursue a career in the hospitality business. He studied hospitality administration at the International School of Hospitality Management in Friesland and began his career with The Ritz-Carlton Hotel Company in St. Louis, Mo., where he was recognized as "Leader of the Year" for his uncompromising commitment to quality and results. Most recently, Khokhar served as the Director of Hotel Operations of the Renaissance Chicago Downtown. Under his leadership, the hotel was recognized as "Hotel of the Year" in the Americas two years in a row due to stellar performance on all business priorities, including record-setting financial and guest satisfaction results. A resident of Wauwatosa since 2007, Khokhar looks forward to establishing the hotel as a revitalizing retreat within the community.
    LinksWebsite: https://www.marriott.com/hotels/travel/mkemr-renaissance-milwaukee-west-hotel/ (https://www.marriott.com/hotels/travel/mkemr-renaissance-milwaukee-west-hotel/)

    • 35 min

Customer Reviews

4.6 out of 5
27 Ratings

27 Ratings

Joshua Liebman ,

Great podcast for hospitality professionals

The Proven Principles Podcast is a great resource for those who are building a career in the hospitality industry. The guests, topics, and conversations are very insightful and Adam is a fantastic host. Highly recommended!

dcbahr1 ,

Great podcast, well-prepared and insightful.

Adam is a great host and his podcasts are professionally done, well-prepared, and insightful. He has great guests and you will definitely learn something new each time you listen.

RobbeeLyn15 ,

I never miss an episode

Each week the Proven Principles Podcast highlights compelling guests who share valuable information. I learn something new every week.

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