The Greatness Machine Darius Mirshahzadeh

Business is not just about making money. Business owners, especially those starting out, should have a clearly stated purpose or the essence of the organization. More than the numbers and figures, businesses exist to provide value to their customers. 

Likewise, customers recognize value when you provide them with products and services worth their time, effort, and money. Most of them, if not all, crave a personalized experience and want to feel cared for. 

Fred Reichheld, also known as the “high priest” of loyalty and the creator of the Net Promoter System℠ (NPS®), joins us on the Greatness Machine to talk about customer loyalty and his book, Winning on Purpose.

In this episode, Darius and Fred discuss what great leadership looks like, the key driver of customer loyalty, and the ways to enrich the lives of other people. They also talk about NPS and eNPS and how these things work and help businesses measure the quality of their customer service.

Topics include:

What is the one key driver of customer loyalty

Definition of Net Promoter System℠ (NPS®) and how it works

Fred explains the NPS rating scale

Verbal NPS versus digital NPS

NPS versus eNPS

What makes a great leader

And other topics…


Resources mentioned:
Winning on Purpose: https://www.amazon.com/Winning-Purpose-Unbeatable-Strategy-Customers/dp/1647821789
Good to Great: https://www.amazon.com/Good-Great-Some-Companies-Others/dp/0066620996 

Connect with Fred:
Website: https://www.netpromotersystem.com/ 
LinkedIn: https://www.linkedin.com/in/fredreichheld/ 

Connect with Darius:
Website: https://therealdarius.com/
Linkedin: https://www.linkedin.com/in/dariusmirshahzadeh/
Instagram: https://www.instagram.com/imthedarius/
YouTube: https://therealdarius.com/youtube
Book: The Core Value Equation https://www.amazon.com/Core-Value-Equation-Framework-Limitless/dp/1544506708
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It is common for customers to return to your brand when they feel valued and enjoy the overall experience.

Having that culture of appreciation within your business, where your team members or your internal customers feel valued and recognized for their great work, will also reflect on your external customers’ experience. 

Today, I am flying solo to share with you the secret to building a perfect customer experience. 

In this episode, I will talk about the most important questions to ask your internal and external customers. I will also discuss how I have been using Net Promoter Score (NPS) to measure customers’ experience.

Topics include:

Differences between an internal and an external customer

What is Net Promoter Score (NPS) and how is it calculated

Three questions I always ask my team members

The importance of having an appreciation culture at work

Five questions to build a perfect customer experience

And other topics…


Resources mentioned:
Net Promoter Score: https://www.netpromoter.com/
 ScaleMAP Method: https://www.dariusclass.com/training-video 

Connect with Darius:
Website: https://therealdarius.com/
Linkedin: https://www.linkedin.com/in/dariusmirshahzadeh/
Instagram: https://www.instagram.com/imthedarius/
YouTube: https://therealdarius.com/youtube
Book: The Core Value Equation https://www.amazon.com/Core-Value-Equation-Framework-Limitless/dp/1544506708
Learn more about your ad choices. Visit megaphone.fm/adchoices

What if discomfort was the key to unlocking your full potential?

This thought-provoking question challenges conventional wisdom and invites us to reconsider our relationship with discomfort. While discomfort is often seen as something to avoid, discomfort can be the catalyst for achieving new heights of personal growth and achievement.

Michael Easter, the New York Times bestselling author of Scarcity Brain and The Comfort Crisis, challenges us to consider discomfort as a powerful catalyst for unlocking our true potential. Through his exploration of nutrition, behavior change, and the transformative impact of extreme experiences, he prompts us to embrace discomfort as a pathway to growth and self-discovery.

By delving into the nuances of discomfort, Michael shares how facing challenges head-on can lead to profound personal development and resilience. Whether it is enduring the relentless cold in the Arctic or adopting new dietary habits, his insights underscore the importance of stepping outside our comfort zones to realize our fullest capabilities.

This episode of The Greatness Machine will serve as a poignant reminder that greatness is often forged in the crucible of discomfort. 

Topics include:

The importance of embracing short-term discomfort for long-term benefits

Michael explains the concept of the “2% mindset”

The concept of awareness and choice

Michael discusses the idea of Misogi by Marcus Elliot

The benefits of pushing boundaries and taking on challenges

Why it matters to incorporate movement into daily routines

Removing bad habits as a precursor to adopting good ones

And other topics…


Connect with Michael:
Website: https://eastermichael.com/
Website: https://www.twopct.com/ 
Twitter: https://twitter.com/Michael_Easter 
Instagram: https://www.instagram.com/michael_easter/

Connect with Darius:
Website: https://therealdarius.com/
Linkedin: https://www.linkedin.com/in/dariusmirshahzadeh/
Instagram: https://www.instagram.com/imthedarius/
YouTube: https://therealdarius.com/youtube
Book: The Core Value Equation https://www.amazon.com/Core-Value-Equation-Framework-Limitless/dp/1544506708
Learn more about your ad choices. Visit megaphone.fm/adchoices

The ability to adapt enhances your capacity to cope with change, regardless of its severity. Being adaptable helps you come up with diverse solutions to problems. It’s also about having the willingness to go the extra mile.

Going the extra mile is not just about feeling better about yourself. It is true that the more we are engaged in activities that enable us to put in our best effort, the better we feel about ourselves. But more than the positive self-image it brings, making a special effort to do and achieve something acts as a positive influence on other people.

Gabby Reece, former pro-volleyball player, supermodel, and co-founder and co-innovator of Laird Superfood and XPT, joins us to talk about her life as a former athlete, fashion model, actress, and as an entrepreneur.

In this episode, Darius and Gabby talk about the ways to get better at working under pressure, how to deal with online criticisms, the importance of adaptability, and why it matters to connect with people.

Topics include:

How to thrive under pressure

How Gabby got into volleyball during the early ’90s

Gabby shares the differences in volleyball then and now

What Gabby learned from modeling

Best ways as a leader to leverage teams

How to improve adaptability skills

How Gabby handles compliments and criticisms

Movement as a tool to protect mental health

Why it is important to connect with other people

Gabby talks about her marriage with Laird Hamilton

Gabby explains XPT and what the training program offers

And other topics…


Resources mentioned:
The Power of One More by Ed Mylett: https://www.amazon.com/Power-One-More-Ed-Mylett/dp/1119815363 
Brain Energy by Christopher M. Palmer: https://www.amazon.com/Brain-Energy-Revolutionary-Understanding-Health/dp/1637741588 
The Breathing Cure by Patrick McKeown: https://www.amazon.com/BREATHING-CURE-Develop-Healthier-Happier/dp/1630061972 

Connect with Gabby:
Website: https://www.gabriellereece.com/
The Gabby Reece Show: https://podcasts.apple.com/us/podcast/the-gabby-reece-show/id1492179907 
Instagram: https://www.instagram.com/gabbyreece/?hl=en 

Connect with Darius:
Website: https://therealdarius.com/
Linkedin: https://www.linkedin.com/in/dariusmirshahzadeh/
Instagram: https://www.instagram.com/imthedarius/
YouTube: https://therealdarius.com/youtube
Book: The Core Value Equation https://www.amazon.com/Core-Value-Equation-Framework-Limitless/dp/1544506708
Learn more about your ad choices. Visit megaphone.fm/adchoices

Ever wondered how to land a TED talk and make your message matter?

Today, I am flying solo to walk you through the process of how I hosted a TEDx event back in 2012. With a theme of The Pursuit of Passion, the one-day event focused on the fire that drives people to pursue their passions. It was about how one finds the strength to follow their heart and intuition despite rejection, lack of support, challenges, or even outright failure.

In this episode, I will talk about the process of applying to get a TED Talk, the challenges I had to deal with as a head curator of a TEDx event, and the story behind how I got Scott Dinsmore as one of the speakers for my event. 

Resources mentioned:

TED website: https://www.ted.com/ 

Scott Dinsmore TEDx talk: https://www.youtube.com/watch?v=jpe-LKn-4gM 


Topics include:

Two different ways to get on the main TED stage

What is TED and what they do

What is a TEDx event and what is the application process for a license

How to become a TEDx speaker 

How I handled and prepared for no-shows during a TEDx event

How Scott Dinsmore’s TEDx talk went viral on YouTube

And other topics…


Connect with Darius:
Website: https://therealdarius.com/
Linkedin: https://www.linkedin.com/in/dariusmirshahzadeh/
Instagram: https://www.instagram.com/imthedarius/
YouTube: https://therealdarius.com/youtube
Book: The Core Value Equation https://www.amazon.com/Core-Value-Equation-Framework-Limitless/dp/1544506708
Learn more about your ad choices. Visit megaphone.fm/adchoices

What makes you wealthy? 

In a world where success often takes center stage, we tend to equate wealth solely with the size of our bank account. But what if true wealth transcends monetary success?

What if it encompasses something much deeper and more fulfilling?

Robin Sharma, renowned author and leadership expert, challenges us to redefine our understanding of wealth in The Wealth Money Can’t Buy: The 8 Hidden Habits to Live Your Richest Life. Through his latest book, he introduces the hidden forms of wealth that extend beyond money which he said are essential components of a rich and fulfilling life.

Drawing from his years of experience as a leadership expert, Robin shares practical strategies and profound wisdom to help readers live their richest lives. 

This episode of The Greatness Machine will explore the deeper dimension of wealth to help the audience unlock a newfound sense of purpose, fulfillment, and abundance beyond financial measures. 

Topics include:

Robin discusses the concept of wealth beyond financial success

The importance of introspection and finding inner peace

The significance of processing emotions to achieve productivity and fulfillment

Robin recounts humble beginnings and shift from being a successful lawyer to becoming a thought leader

Robin introduces eight form of wealth and their contribution to a fulfilling life beyond monetary success

The value of personal development and inner growth in achieving outer success

Robin talks about the concept of the Virtuoso Algorithm

Finding solitude to unleash creativity and achieve mastery

Recognizing and overcoming limiting beliefs to achieve financial wealth and success

Robin explains the importance of generosity as a business strategy

Surrounding oneself with the right people and building strong relationships

And other topics…


Connect with Robin:
Website: https://www.robinsharma.com/
Instagram: https://www.instagram.com/robinsharma/
YouTube: https://www.youtube.com/channel/UC6oh54zIYKyW6hgBiZzLLsA 
Book: https://www.amazon.com/Wealth-Money-Cant-Buy-Richest/dp/059379849X 

Connect with Darius:
Website: https://therealdarius.com/
Linkedin: https://www.linkedin.com/in/dariusmirshahzadeh/
Instagram: https://www.instagram.com/imthedarius/
YouTube: https://therealdarius.com/youtube
Book: The Core Value Equation https://www.amazon.com/Core-Value-Equation-Framework-Limitless/dp/1544506708
Learn more about your ad choices. Visit megaphone.fm/adchoices