28 episodes

A podcast for those who ♥️ AITSM (ITSM, ITIL, AI & Automation for ITSM) and looking forward to growth in this exciting area.

Learn and Grow
With AITSM Show!

According to Gartner, AITSM covers all the efforts needed to introduce AI and automation into an IT organization. AITSM is ITSM-driven by intelligent automation to assist with tasks, requests, and actions at the IT service desk.

AITSM Show AITSM Co-Op

    • Business

A podcast for those who ♥️ AITSM (ITSM, ITIL, AI & Automation for ITSM) and looking forward to growth in this exciting area.

Learn and Grow
With AITSM Show!

According to Gartner, AITSM covers all the efforts needed to introduce AI and automation into an IT organization. AITSM is ITSM-driven by intelligent automation to assist with tasks, requests, and actions at the IT service desk.

    Everything About Service Integration And Management (SIAM) - Part 3 of 4 - SIAM Model - Process Frameworks - ITIL, COBIT Or VeriSM

    Everything About Service Integration And Management (SIAM) - Part 3 of 4 - SIAM Model - Process Frameworks - ITIL, COBIT Or VeriSM

    Special Interview With Claire Agutter (@ClaireAgutter)

    Everything About Service Integration And Management (SIAM) - Part 3 of 4 - SIAM Model - Process Frameworks - ITIL, COBIT Or VeriSM

    How Does ITIL Fit Into SIAM? How To Get Ahead With ITSM? Whether ITIL, COBIT, or VeriSM right for the organization and professionals?

    Claire Agutter is Director at Scopism & ITSM Zone, having over two decades of rich experience in ITSM.

    In this part, she takes a deep dive the best practices & process frameworks used in SIAM model, i.e., ITIL, COBIT and VeriSM, what could be the best approach. Don't miss Claire’s inspirational and insightful answers to the question asked by our community audience.

    In the concluding part (upcoming), she will explain the state of AI, Virtual Agents, and Conversational IT in the SIAM model, and what could be the best approach. Don't miss her inspirational advice for women in tech.

    • 12 min
    Everything About Service Integration And Management (SIAM) - Part 2 of 4 - Decoding the SIAM Model - Layer by Layer

    Everything About Service Integration And Management (SIAM) - Part 2 of 4 - Decoding the SIAM Model - Layer by Layer

    Special Interview With Claire Agutter (@ClaireAgutter)

    Everything About Service Integration And Management (SIAM) - Part 2 of 4

    Claire Agutter is Director at Scopism & ITSM Zone, having over two decades of rich experience in ITSM.

    In this part, she takes a deep dive into the SIAM model layer by layer (especially service integrator), people dynamics and challenges, and selecting big bang or phased approach. How Do We Go About Implementing SIAM? What Is The Role Of Integration & Automation? 

    In the next part, she explains about the best practices & process frameworks used in SIAM model, i.e., ITIL, COBIT and VeriSM, what could be the best approach. Don't miss Claire’s inspirational and insightful answers to the question asked by our community audience.

    • 19 min
    Everything About Service Integration And Management (SIAM) - Part 1 of 4

    Everything About Service Integration And Management (SIAM) - Part 1 of 4

    Special Interview With Claire Agutter (@ClaireAgutter)

    Everything About Service Integration And Management (SIAM) - Part 1 of 4

    Claire Agutter is Director at Scopism & ITSM Zone, having over two decades of rich experience in ITSM.

    She put forth compelling reasons and the business impact of implementing the SIAM way. What is SIAM? What are its benefits? How Can We Build A Culture Of Responsibility & Accountability?

    In the next part, we will deep dive into the SIAM model, i.e., layers, roles (especially service integrators), dynamics, big bang or phased approach, integration and automation.

    • 12 min
    Two-Minute Recipe for Successful IT Process Automation

    Two-Minute Recipe for Successful IT Process Automation

    Special Bytes By Juzer Saifee, Account Manager, IT Solutions at Vyom Labs. - Two-Minute Recipe for Successful IT Process Automation 

    5 Questions to Ask Before You Begin and 3 Key Factors To Implement An Automation Initiative

    • 2 min
    How Did My Grandmother Teach Me ITIL? ITIL: 7 Guiding Principles De-mystified

    How Did My Grandmother Teach Me ITIL? ITIL: 7 Guiding Principles De-mystified

    Special Bytes By Ivor Macfarlane, Seasoned ITSM Specialist

    How Did My Grandmother Teach Me ITIL? 

    ITIL: 7 Guiding Principles De-mystified

    • 9 min
    Everything You Need To Know About Virtual Support Agents (VSAs) - 3 Key Factors Which Can Make Or Break It

    Everything You Need To Know About Virtual Support Agents (VSAs) - 3 Key Factors Which Can Make Or Break It

    Special Bytes By Jincy Oommen, Solution Consultant at AutomationEdge - Everything You Need To Know About Virtual Support Agents (VSAs)

    3 Key Factors Which Can Make Or Break It. Why General Purpose AI May Not Be The Answer?

    • 7 min