Cardinal Health™ Counter Talk™ Podcast Cardinal Health

With the scope of accountabilities and service offerings expanding in recent years, pharmacists are taking on more medical responsibilities beyond their traditional roles. Because of these increased accountabilities, medical billing is now more critical than ever. Aimee O’Reilly, pharmacist and owner of O’Reilly Family Pharmacy in Worthington, Ohio, discusses her journey into the pharmacy profession, as well as into the future of pharmacy, through Cardinal Health’s™ Medical Benefit Billing. Here, Aimee speaks to the benefits of using the Medical Benefit Billing program, which enables a pharmacy to bill and track their medical benefits claims in real time. It also lends itself to improved patient care and adds clinical revenue with an innovative, forward-looking solution. In addition, Aimee discusses the distinction between medical billing and pharmacy billing and why it’s important to understand the difference. 

Join host Jason Callori and Cardinal Health leaders Jerrica Mathis, Vice President, Government Relations and Heather Ulrey, Director, Government Relations as they discuss some of the latest information coming from Washington DC. Listne in as Jerrica and Heather talk about the impact of the most recent election, upcoming DIR legislation and PBM reform. 

Pharmacies are where caregivers can be connected to the resources they need to care for loved ones. In fact, according to AARP — the nation’s largest nonprofit, nonpartisan organization dedicated to empowering Americans 50 and older to choose how they live as they age — pharmacists rank higher than doctors as the number-one resource consumers call or visit as they’re thrust into a caregiving role. This all begs to reason that independent pharmacies represent a fundamental link to the care a caregiver is providing. Cardinal Health representative Kim Stokell, from our Consumer Health Division, sits down with Greg Klem, vice president of Strategic Marketing and Partnerships, and Reema Jweied-Guegel, director, Enterprise Strategic Relationships, AARP, to chat about opportunities for independent pharmacies to deliver resources to their patients and customers in this steadfastly-growing caregiving space. Together, Greg and Reema talk about AARP’s 2023 report, Valuing the Invaluable, where they profile “who” caregivers “are,” today and the challenges they face. The report also looks at recent developments, promising federal and state policies that support family caregivers, and promising practices in the public and private sectors. Listen in as Greg and Reema share and cite best practices and tips for independent pharmacies to connect with — and understand — today’s caregiver concerns and behaviors, i.e., what they’re buying, their needs, and how to deliver on those needs.

On this episode of the Counter Talk™ Podcast host Jason Callori speaks with pharmacists David Dingman, Rph from Fulton Medicine Place in Fulton, NY, Glenn Perreault, Rph from Colonail Pharmacy in New London, NH, Lori Wood, PharmD from Community Pharmacy in Randolph, ME and Manzil Panchal of East Norriton Pharmacy in East Norriton, PA about their experiences as a pharmacist. They disucss what inspired them to become an independent pharmacist, their favorite parts of being a pharmacist and their most memorable customer stories. Join us as we celebrate American Pharmacists Month.

90% of patients live within five miles of a community pharmacy. It’s all about convenience and accessibility, and in today’s world, pharmacies are working to understand not only what vaccine their community members and patients need but also when and why they need it/them. In this podcast, Cheri Schmitt, pharmacist and member of Cardinal Health’s Pharmacy of the Future Clinical Team, Tonya Shackelford, pharmacist and senior manager for Cardinal Health’s Clinical Pharmacy Solutions Team and Wimberly Gayle, an independent pharmacist from Louisiana, address the evolution of pharmacies as an emerging healthcare destination by offering even more immunizations — especially for the upcoming fall and winter seasons. Here, Cheri, Tonya and Wimberly address this ever-pivoting world for independent pharmacies and how they may effectively balance their vaccine inventory and offerings.

In 2023, 16% of shoppers in independent drugstores contribute to two-thirds of the store’s dollar sales. Nielsen representatives Hilary Hilary Hainsworth Smith, Associate Director, U.S. Retail Analytics Group, and Jaquelyn Flam who oversees their U.S. Retail Division for drug, beauty and over-the-counter (OTC) services, spoke with our Cardinal Health Consumer Health Division representatives, Jason Dulgar at our annual Cardinal Health Retail Business Conference (RBC), about today’s independent drug store shopper, i.e., their shopping behaviors, their demographic, the types of products they choose, and the critical distinction between a “light shopper” vs. “large shopper.” In this podcast, Hilary and Jaquelyn address how these shopping factors and behaviors impact independent drug retailers. They start with an analysis at a macro level to help independent drug retailers understand the market trends that are impacting pharmacy shoppers. They also address “who” that shopper is in independent drug retail today, how it’s changed over recent years, and the macro trends impacting these shoppers. As they bring us to the conclusion of sharing their vast and helpful insights, they address how independent drug retailers can also operationalize these insights. It’s a podcast not to miss. Listen — and learn! — today.