9 episodes
Branching Out: A Retail Banking Podcast Series Deloitte US
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- Business
Welcome to Branching Out, a podcast series from Deloitte’s Retail Banking practice. Hosted by Kristin Korzekwa and Bill Dworsky, the series explores trends and insights in retail banking through conversations with leaders from across the retail banking and financial ecosystem, touching a wide range of topics from digital banking and FinTech, marketing and brand, talent diversity and career models, to the evolving role of branches. Tune in to hear about what’s ahead in retail banking, emerging challenges for banking competitors in the marketplace, and ways to adapt and evolve—no matter what your current role or where your future path may lead.
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Retail Banking Credit & Analytics: Evolving Trends at the Edge
Dave Wasik, Partner at 2nd Order Solutions, joins our hosts, Kristin Korzekwa and Bill Dworsky to discuss credit risk, loans, advancing customer experiences, and more. In 2024, we already see trends of struggle within credit for students, along with homeowners as well and this is due to elevated interest rates that slow traditional processes. Importance of advanced analytics and digital collections have also been important in the credit space in 2024, and banks should look to expand on strategy to be successful in these areas.
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What a year for Retail Banking
Michelle Gauchat, US head of banking and capital markets consulting at Deloitte, joins hosts Kristin Korzekwa and Bill Dworsky to discuss how 2023 has shaped retail banking strategy. Gauchat also talks about the importance of deposits and AI, challenges facing small businesses, and improving customer banking experiences. This episode explores retail banking trends, digital transformation in banking, and changes we can expect for payments and deposits in 2024.
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Banking in the Cloud: How Tech Platforms Continue to Evolve
Law Helie, General Manager of Consumer Banking at nCino, joins Deloitte’s Kristin Korzekwa and Bill Dworsky to discuss consumer centered banking approaches. In this episode, we are provided with insights on how to provide more personalized customer experiences, especially when dealing with transactions such as consumer lending. Change management found when utilizing banking technologies have been driving business transformation in modern banking, and the new generation of AI capabilities will seemingly continue to enhance these experiences.
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Colleagues, Customers, and Community: Earning the Relationship in Retail Banking
In this episode, Kristin and Bill are joined by Paul Dilda, Head of Deposits, Segments and Consumer Strategy for US P&BB at BMO Harris Bank to share insights on how to deliver enhanced customer experiences and helping customers achieve real financial progress.
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Everyday Impact: Community Banking Stays Strong
In this episode, Kristin and Bill are joined by Emily Abbas, Chief Consumer Banking and Marketing Officer at Bankers Trust as they discuss new approaches for cultivating community through banking efforts and banking initiatives.
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About Branching Out
Join us as we dive into conversations with financial services leaders from across the industry in a podcast series from Deloitte’s retail banking practice.