8 episodes

In Conversation with UX Magazine: in-depth interviews and discussion with the world-leading practitioners and innovators in designing experiences for customers and employees. Hosted by UXM editor Josh Tyson.

In Conversation with UX Magazin‪e‬ UX Mag

    • Technology
    • 5.0 • 2 Ratings

In Conversation with UX Magazine: in-depth interviews and discussion with the world-leading practitioners and innovators in designing experiences for customers and employees. Hosted by UXM editor Josh Tyson.

    The Invasive Employee Experience

    The Invasive Employee Experience

    Microsoft 365’s new workplace analytics joins a handful of invasive surveillance apps, trading trust for a potential boost in productivity.

    • 5 min
    A Case of Accidental Anthropomorphism

    A Case of Accidental Anthropomorphism

    When an old coffee grinder stops working properly, it endears itself to the author by seemingly trying to get itself going again—revving its motor as he continually presses the start button until it gets back up to regular grinding speed. This affords a potent little design lesson: sometimes a product’s shortcomings create opportunities to bond with a user.

    In the case of conversational design, a chatbot or intelligent digital worker (IDW) can make overt attempts to solve problems outside its abilities, just to let a customer know that it’s trying its best to help. Even though the IDW can’t deliver the desired outcome, before it passes the interaction on to a human agent, it can create an enduring sense of empathy that will carry forward

    • 3 min
    In Conversation with Alan Cooper

    In Conversation with Alan Cooper

    We talk with Alan Cooper about skateboarding, fatherhood, design, ethics, and the responsibility that comes with getting our seat at the table.

    • 58 min
    In Conversation with Joe Natoli

    In Conversation with Joe Natoli

    We talk with Joe Natoli, enterprise UX consultant and author of the new book, Think First: My No-Nonsense Approach to Creating Successful Products, Memorable User Experiences and Happy Customers.

    • 53 min
    In Conversation with Greg Nudelman

    In Conversation with Greg Nudelman

    We talk with Greg Nudelman, mobile design strategist and author of the new book, The $1 Prototype.

    • 50 min
    In Conversation with Sergio Nouvel

    In Conversation with Sergio Nouvel

    We talk with Sergio Nouvel—co-founder of Continuum in Lima, Peru—about his controversial UX Magazine article "Why Web Design is Dead"

    • 49 min

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