In this episode of The Moving Mastery Podcast, Louis Massaro shares how to incentivize your moving crews to help you create raving fans out of your customers.
Why incentivizing your movers is key to getting more repeat and referral customers What your movers should be doing on every move to help create raving fans How a mover rewards program can get you 5-star reviews The #1 goal on EVERY move is to create raving fans so that you get more repeat customers, referrals, and 5-star reviews.
In order to do that, you've got to have your crews on-board with this and understand your number one objective: to create happy customers and raving fans.
But, if you don't have any incentives or ways of keeping your crew focused on that goal, or ways for them to earn extra money, you’re going to have a hard time getting them motivated to help you create those raving fans out of your customers.
Your movers need to see how they can help, not only the company, but also help themselves.
They need to know what's in it for them.
In this episode of The Moving Mastery Podcast, Louis shares three things you can do to incentivize your crews and give them a reason to want to help you in creating happy customers and getting 5-star reviews.
Establish Your Customer Rating Process Create a Simple Reward Program Introduce it to Your Crew I'm sure you've got movers that come to you all the time and want a raise. Well, this is an opportunity to give them a raise. But, they’ve got to earn it, right?
Set up a reward program. Set up some incentives. Show your guys that you care.
If your crews are doing a great job and working really hard, and your customers are happy, show them your appreciation for it. This will only HELP your business.
Let them go out and be focused on what you're focused on, which is creating happy customers.
Raving fans are going to give five-star reviews, repeatedly move with you again and again, and also refer you to somebody else.
So, incentivize your movers to make sure these things continue to happen on every move.
Listen to Incentivize Your Movers and Create Raving Fans now, and go download the last few episodes too!
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Louis Massaro is the world’s leading moving business trainer and success coach. He’s the founder and CEO of Moving Mastery, a training, coaching, and education company dedicated to helping moving company owners, managers and employees reach higher levels of success in their business. Through his coaching programs, online training and live seminars he’s helped hundreds of people unlock their full potential by giving them the strategies and systems to take their moving business to the next level.
Louis opened his first moving company at 19 years old with two rental trucks and after overcoming many challenges and struggles, he went on to build a $20 million a year business. His company, Neighbors Moving & Storage had locations nationwide performing local moves, long-distance moves as well as storage. After 16 years of success in the moving business, Louis sold his companies and is dedicated to helping others “Profit in Their Business and Thrive in Their Life”.