Inside Transit Unplugged: Paul Comfort on 400 Episodes, Leadership & Innovation

Paul Comfort reflects on building Transit Unplugged—how a lifelong love of communication and decades in transit led to 400 episodes, global visits, and a mission to let transit leaders tell their stories beyond crisis headlines. He shares lessons on customer-first service, technology’s role in ridership, and surprising systems from Singapore to Salt Lake City.

The episode also explores Paul’s new book Find Your X Factor, his TV and writing work, and the Transportopia theme song that imagines safer streets, better connections, and transit woven into daily life. Visit transportopia.org to tell us your vision of Transportopia.

Resources:

Transit Unplugged Podcast - https://transitunplugged.com/
Paul Comfort's Books on Amazon - https://www.amazon.com/s?k=Paul+Comfort
Find Your X Factor Website - https://findyourxfactor.ai
The Transportopia Song: https://youtu.be/RVefq4HUGHY?si=ykCQa_ITALZda29a