319 episodes

Top leaders in business, technology, government, and education discuss digital disruption. Hosted by well-known Industry Analyst Michael Krigsman.

See our free video library: https://www.cxotalk.com

Interviews: Business and Tec‪h‬ Michael Krigsman

    • Technology
    • 4.9 • 31 Ratings

Top leaders in business, technology, government, and education discuss digital disruption. Hosted by well-known Industry Analyst Michael Krigsman.

See our free video library: https://www.cxotalk.com

    Digital Supply Chain and Innovation at Unilever

    Digital Supply Chain and Innovation at Unilever

    Supply chain management (SCM) is a competitive differentiator at Unilever. The Unilever supply chain extends beyond the manufacturing process into the core of digital transformation using artificial intelligence to manage supply chain risks and ensure the company can meet customer demand.

    To learn more, we spoke with Wendy Herrick, Unilever's head of Digital Supply Chain. Wendy has 25+ years in Unilever and has held leadership roles across both Finance and Supply Chain. She started her career with Unilever in Bristol, England, and has worked in numerous countries across Europe, Asia, and the Americas.

    In this conversation, we discuss the following:

    -- Global supply chain management at Unilever
    -- Supply chain and digital transformation
    -- Cognitive automation, Aera Technology, and supply chain resilience
    -- Supply chain innovation and digital transformation strategy
    -- SCM and machine learning
    -- How Unilever manages potential supply chain disruptions

    In 2015, Wendy was appointed to the position of VP Supply Chain US responsible for end to end Supply Chain integration, Supply Chain Digital Strategy, and in-market business results. She was appointed Head of Digital Supply Chain in July 2018.

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    Real the full transcript and watch other videos: https://www.cxotalk.com/video/digital-supply-chain-innovation-unilever

    • 14 min
    Marketing Strategy 2021 with Mastercard Chief Marketing Officer (CMO)

    Marketing Strategy 2021 with Mastercard Chief Marketing Officer (CMO)

    This video is about marketing strategy for 2021. How can modern marketers adopt the latest digital technologies while keeping the benefits of "classical" marketing? The Chief Marketing Officer of Mastercard, Raja Rajamannar, explains marketing disruption and offers a CMO playbook for 2021.

    During this conversation, we discuss how to allocate budget priorities, the challenge of becoming a marketing leader, strategic marketing, and the nature of tactical marketing in 2021. We go beyond demand generation strategies into the core of brand strategy that aligns with the organization's business goals.

    Learn about these topics:

    -- Disruptive marketing tactics and strategy for 2021
    -- How can marketers develop the skills to create brand equity and brand value in 2021?
    -- The changing role of the CMO and the modern CIO role
    -- Empathy and customer experience
    -- Strategic brand management and brand building in 2021
    -- Loyalty and trust in the fifth paradigm of marketing
    -- Data breaches and consumer trust
    -- Challenges in marketing across international boundaries
    -- The future of customer experience
    -- Problems facing digital advertising platforms
    -- How can marketing leaders adopt quantum marketing?

    Raja Rajamannar is Chief Marketing & Communications Officer for Mastercard, and president of the company’s healthcare business. He also serves as president of the World Federation of Advertisers.

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    Read the complete transcript and watch more videos: https://www.cxotalk.com/episode/cmo-strategy-2021-leadership-means-customer-experience-brand-strategy

    • 54 min
    Team Collaboration for Product Design and Manufacturing Efficiency

    Team Collaboration for Product Design and Manufacturing Efficiency

    Team collaboration is essential for product designers to create beautiful objects while working within the technical and financial constraints of manufacturing. We speak with an award-winning designer and a manufacturing veteran to learn about the product design process and digital transformation in manufacturing.

    In this conversation, we discuss the following topics:
    -- Integrating great product design and the manufacturing process
    -- Mass customization and the product development life cycle
    -- Team collaboration and the product engineering design process
    -- Design innovation and mass customization
    -- Culture change and the change management process
    -- Advice for product designers and manufacturing engineers

    Theo Richardson is a designer and entrepreneur based in Brooklyn. He is best known as a founding partner and Director of Development at Rich Brilliant Willing - RBW. Jon Hirschtick, a technology pioneer and entrepreneur, and is now the president of PTC’s Software-as-a-Service (SaaS) division, PTC Onshape.

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    Read the complete transcript and watch more videos: https://www.cxotalk.com/video/team-collaboration-product-design-quality-manufacturing-efficiency

    • 21 min
    House of Lords: AI Public Policy, Social Impact, and Governance

    House of Lords: AI Public Policy, Social Impact, and Governance

    What are the social, political, and government policy aspects of artificial intelligence? To learn more, we speak with Lord Tim Clement-Jones, Chairman of the House of Lords Select Committee on AI and advisor to the Council of Europe AI Committee.

    In this conversation, we discuss:

    -- What are the unique characteristics of artificial intelligence?
    -- Algorithmic decision-making and risks
    -- Trust and confidence in AI policy
    -- Decision-making about AI policy and governance
    -- How to balance competing interests in AI policy
    -- Digital ethics: The House of Lords AI Report
    -- Impact of AI on society and employment

    Read the full transcript and watch more videos: https://www.cxotalk.com/episode/house-lords-member-talks-ai-ethics-social-impact-governance

    • 41 min
    CIO Advisory: Chief Information Officer Strategy and Agenda Planning for 2021

    CIO Advisory: Chief Information Officer Strategy and Agenda Planning for 2021

    How should Chief Information Officers prioritize strategy, planning, and investment strategy for the year 2021? And where do CIO responsibilities and CIO priorities intersect with customer experience and corporate culture?

    In this episode of CXOTalk, two seasoned CIOs offer practical tips and advice to guide CIO decision-making in 2021. We discuss these topics:
    -- CIO strategy and role in 2021
    -- Customer experience and the CIO agenda
    -- Corporate culture and the CIO
    -- Work from home and end-point security
    -- CIO investment planning and technical debt
    -- Technology planning for 2021
    -- CIO opportunities and challenges for 2021

    Cynthia Stoddard is the Chief Information Officer of Adobe, where she oversees Adobe’s global Information Technology & Cloud Operations teams.

    Jay Ferro is CIO of ERT, a global data and technology company that minimizes risk and uncertainty in clinical trials. Previously, he was the Chief Information Officer for Quikrete, the largest manufacturer of packaged concrete in the United States. Before that, he served as CIO for a number of other companies including Earthlink, the American Cancer Society and AIG.

    Read the full transcript and watch more episodes: https://www.cxotalk.com/episode/cio-advisory-chief-information-officer-strategy-agenda-planning-2021

    • 40 min
    CIO Strategy and IT Investment Planning in 2021

    CIO Strategy and IT Investment Planning in 2021

    Chief Information Officers and information technology management must prepare their investment strategies for 2021. In this episode of CXOTalk, Bill Briggs, Global Chief Technology Officer of Deloitte, presents CIO challenges and opportunities.

    The conversation is based on the Deloitte Tech Trends 2021 report, which discusses IT planning and governance from both business and technology perspectives.

    We discuss these topics:
    -- IT investment categories and Tech Trends 2021
    -- Planning for information technology investments
    -- CIO investment priorities
    -- Advice on the CIO agenda
    -- CIO goals and innovation
    -- CIO investment and future of the CIO 2021
    -- CIO planning in talent, people, culture, and diversity
    -- Customer experience and the CIO role
    -- CIO priorities and challenges in 2021

    Read the full transcript: and watch more CXOTalk shows:
    https://www.cxotalk.com/episode/cio-strategy-it-investment-planning-2021

    Bill Briggs is the global Chief Technology Officer for Deloitte Consulting, former global lead of Deloitte Digital, and a Director in the US technology practice. As CTO, Bill is responsible for helping to define the vision for Deloitte Consulting's technology services, identifying and communicating technology trends affecting clients’ businesses, and shaping the strategy for Deloitte's emerging services and offerings.

    • 45 min

Customer Reviews

4.9 out of 5
31 Ratings

31 Ratings

J. Barshop ,

Awesome show, highly recommend!

Michael and his guests provide some incredibly actionable and compelling content on how to effectively grow your business through world-class CX.

Highly recommend listening and subscribing to CXOTALK if you want the knowledge AND mindsets to build a brand customers flock to (and reach your overall business goals as a result)!

I001962 ,

Solid - EVERY episode

No fluff, No native ads, just solid content that folks working in or selling to enterprises may find interesting.

Metro36 ,

Excellent place to learn from experts

Michael provides a great service in bringing excellent guests to talk about how they are using technology to enable business transofrmation. I highly recommend this podcast to everyone who wants to get smarter about tech in business.

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