314 episodes

Top leaders in business, technology, government, and education discuss digital disruption. Hosted by well-known Industry Analyst Michael Krigsman.

See our free video library: https://www.cxotalk.com

Interviews: Business and Tech Michael Krigsman

    • Technology
    • 4.9 • 31 Ratings

Top leaders in business, technology, government, and education discuss digital disruption. Hosted by well-known Industry Analyst Michael Krigsman.

See our free video library: https://www.cxotalk.com

    Chief Information Officer (CIO) Strategy for 2021

    Chief Information Officer (CIO) Strategy for 2021

    Chief Information Officers and information technology management must prepare their investment strategies for 2021. In this episode of CXOTalk, Bill Briggs, Global Chief Technology Officer of Deloitte, presents CIO challenges and opportunities.

    The conversation is based on the Deloitte Tech Trends 2021 report, which discusses IT planning and governance from both business and technology perspectives.

    We discuss these topics:
    -- IT investment categories and Tech Trends 2021
    -- Planning for information technology investments
    -- CIO investment priorities
    -- Advice on the CIO agenda
    -- CIO goals and innovation
    -- CIO investment and future of the CIO 2021
    -- CIO planning in talent, people, culture, and diversity
    -- Customer experience and the CIO role
    -- CIO priorities and challenges in 2021

    Read the full transcript: and watch more CXOTalk shows:

    Bill Briggs is the global Chief Technology Officer for Deloitte Consulting, former global lead of Deloitte Digital, and a Director in the US technology practice. As CTO, Bill is responsible for helping to define the vision for Deloitte Consulting's technology services, identifying and communicating technology trends affecting clients’ businesses, and shaping the strategy for Deloitte's emerging services and offerings.

    • 45 min
    Media Training: Save Your Career with a Crisis Communication Plan

    Media Training: Save Your Career with a Crisis Communication Plan

    Using communications to manage a crisis and protect your reputation is central to media training. Companies face reputational risks every day, but few are ready to respond appropriately when a crisis hits. In this episode of CXOTalk, the former Chief Communications Officer of United Rentals explains how to prevent PR nightmares with many crisis communication examples.

    Read the full transcript and watch more interviews: https://www.cxotalk.com/episode/media-training-crisis-communication-plan-can-save-your-career

    In this episode, we discuss:
    -- Which events are truly a crisis rather than just a PR nightmare?
    -- First steps for crisis communication management
    -- Are data breaches a crisis?
    -- Is newsjacking ethical?
    -- Crisis communication and social justice
    -- Crisis communication strategies and corporate PR
    -- Reputation crisis management and corporate risk management
    -- The crisis management team
    -- Honesty in strategic messaging and crisis communications
    -- Role of media interviews and analysts in crisis communications
    -- Advice to avoid a PR crisis and manage crisis communications

    A highly regarded communications and marketing executive, Bill Wohl is globally recognized for leadership in crisis communications. Bill brings experience in diverse industries, across global markets, and at companies from the Fortune 10 to the Fortune 500, working in leadership roles at SAP – where he reported to the CEO and led CEO, PR, analyst relations, crisis, and field communications. He was the Chief Communications Officer at Hewlett Packard when the company had revenue of $120 billion annually with 300,000 employees. He was Chief Communications Officer at data management leader Commvault. Most recently, he was Head of Brand & Communications at United Rentals, a $9 billion revenue leader in the construction equipment rental space.

    • 59 min
    What is a Digital Twin?

    What is a Digital Twin?

    Digital twins are a key piece of the digital transformation puzzle. Digital twins create an accurate virtual replica of physical objects, assets, and systems to boost productivity, streamline operations and increase profits.

    In this episode, GE Digital’s Chief Technology Officer, Colin Parris, explains how these virtual models can accelerate digital transformation.

    In this episode you will learn:

    -- Digital twins have three technology dimensions
    -- Digital twins are virtual representations of physical assets
    -- Digital twins offer three benefits
    -- Digital twins rely on big data, sparse data, and physics models
    -- Digital twins can improve customer experience
    -- Culture changes required with digital transformation and digital twins

    Read the full transcript: https://www.cxotalk.com/episode/what-digital-twin-why-it-important

    • 48 min
    Girls in Tech: How to Create Gender Equality?

    Girls in Tech: How to Create Gender Equality?

    With gender equality still an issue in workplaces worldwide, how can we create diversity and inclusion programs to empower women? Common solutions include formal mentoring, education for employees about diversity, and training on unconscious bias. Recently, women-led initiatives have promoted diversity in the workplace, following research that shows equality is good for business.

    Companies must learn how to create an intentional culture for gender inclusion, moving beyond the idea that a few prominent female role models are enough to create gender equality in a male-dominated industry.

    Read the full transcript: https://www.cxotalk.com/episode/girls-tech-how-create-gender-diversity

    To learn more, we speak with two leaders trying to solve this important problem. In this conversation, we discuss:

    -- About Adriana Gascoigne (Girls in Tech) and Sastry Durvasula (McKinsey & Company)
    -- Gender diversity, equality, and inclusion
    -- Importance of diversity in the workplace
    -- Impact of remote work from home on gender diversity and STEM
    -- Creating a culture of diverse teams and inclusion in the workplace
    -- Sustaining gender diversity and equality in the workplace
    -- Challenges of diversity in the workplace
    -- How do you promote diversity and inclusion at work?

    Adriana Gascoigne is the Founder and CEO of Girls in Tech, a San Francisco-based non-profit organization devoted to empowering, educating, and engaging women in the tech industry across 47 chapters in 33 countries.

    Sastry Durvasula is the Global Chief Technology and Digital Officer, and Partner at McKinsey & Company. Sastry leads the strategy and development of the Firm’s differentiating digital products and platforms, internal and client-facing technology, hybrid cloud, data & analytics, and AI/ML.

    • 48 min
    Former Australian Prime Minister Talks Disruptive Innovation and Social Impact

    Former Australian Prime Minister Talks Disruptive Innovation and Social Impact

    Disruptive innovations in technology have created profound social impacts that affect virtually every facet of society from politics to the distribution of wealth and economic opportunity.

    In this episode, Malcolm Turnbull and two other prominent guests discuss social responsibility, economic turmoil, technology disruption, misinformation, and the future of remote work.

    The conversation includes these topics:
    -- Social impact of disruptive innovation
    -- Political divisions in society
    -- Misinformation and disinformation
    -- The role of technology in creating economic divisions
    -- Do technology companies drive social division?
    -- Advice to policymakers and business leaders

    Read the full transcript: https://www.cxotalk.com/episode/former-australian-prime-minister-talks-disruptive-innovation-social-impact

    Malcolm Turnbull was the 29th Prime Minister of Australia from 2015 to 2018. He enjoyed successful careers as a lawyer, investment banker and journalist prior to entering politics. He entered the Australian Parliament in 2004 and served as Minister for the Environment and water resources and Minister for Communications during that time.

    Lucy Turnbull served as the first female Lord Mayor for the City of Sydney from 2003 to 2004. In 2011, she became an Officer of the Order of Australia for distinguished service to the community, local government, and business from 2015 to 20. Lucy Turnbull was the inaugural chief commissioner of the Greater Sydney Commission, tasked by the NSW state government to assist in delivering strong and effective strategic planning for the whole of Metropolitan Sydney.

    Dr. David Bray is both founder and inaugural director for the Atlantic Council's new Geotech Center focused on creating positive paths forward for societies to pursue and ensure new data and technology and power.

    • 38 min
    CIO Strategy 2021: Customer Experience is Vital

    CIO Strategy 2021: Customer Experience is Vital

    Customer experience is increasingly important for every CIO. How can Chief Information Officers incorporate the lessons of customer experience while retaining focus on system uptime and other operational activities? Two leading Chief Information Officers share their thoughts and advice.

    In this conversation, we discuss:
    -- ​Role of the CIO in customer experience
    -- Top priorities for Chief Information Officers in 2021
    -- EQ and Emotional intelligence for the modern CIO
    -- How to hire a great CIO?
    -- How to improve customer and employee experience?
    -- CIO metrics and executive compensation

    Read the full transcript: https://www.cxotalk.com/episode/practical-cio-customer-experience-chief-information-officer

    Jay Ferro is the Chief Information Officer for Quikrete, the largest manufacturer of packaged concrete in the United States. Previously, he served as CIO for several a number of other companies including Earthlink, the American Cancer Society and AIG.

    Tim Crawford is ranked as one of the Top 100 Most Influential Chief Information Technology Officers (#4), Top 100 Most Social CIOs (#7), Top 20 People Most Retweeted by IT Leaders (#5) and Top 100 Cloud Experts and Influencers. Tim is a strategic CIO & advisor that works with large global enterprise organizations across many a number of industries including financial services, healthcare, major airlines and high-tech.

    • 47 min

Customer Reviews

4.9 out of 5
31 Ratings

31 Ratings

J. Barshop ,

Awesome show, highly recommend!

Michael and his guests provide some incredibly actionable and compelling content on how to effectively grow your business through world-class CX.

Highly recommend listening and subscribing to CXOTALK if you want the knowledge AND mindsets to build a brand customers flock to (and reach your overall business goals as a result)!

I001962 ,

Solid - EVERY episode

No fluff, No native ads, just solid content that folks working in or selling to enterprises may find interesting.

Metro36 ,

Excellent place to learn from experts

Michael provides a great service in bringing excellent guests to talk about how they are using technology to enable business transofrmation. I highly recommend this podcast to everyone who wants to get smarter about tech in business.

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