320 episodes

Top leaders in business, technology, government, and education discuss digital disruption. Hosted by well-known Industry Analyst Michael Krigsman.

See our free video library: https://www.cxotalk.com

Interviews: Business and Tec‪h‬ Michael Krigsman

    • Technology
    • 4.9 • 31 Ratings

Top leaders in business, technology, government, and education discuss digital disruption. Hosted by well-known Industry Analyst Michael Krigsman.

See our free video library: https://www.cxotalk.com

    Chief Information Officer (CIO) Role 2021: Opportunities and Challenges

    Chief Information Officer (CIO) Role 2021: Opportunities and Challenges

    How should Chief Information Officers allocate time, resources, budget, and planning for 2021? One of the most world's most prominent CIO influencers shares his advice.

    In this discussion, we explore the following topics:
    -- What is a Chief Information Officer (CIO)?
    -- Characteristics of innovative CIOs
    -- What challenges do CIOs face?
    -- Organizational politics and the CIO
    -- CIO investment and innovation
    -- Future of the CIO role in 2021 and beyond

    Peter High is an expert in business and information technology strategy and a trusted advisor to a wide array of business and tech executives ranging across Fortune 500 companies in various industries.

    He is author of the upcoming book Getting to Nimble: How to Transform Your Company Into a Digital Leader, which will be released in March. Featuring insights from executives at Capital One, Domino's Pizza, The Washington Post, FedEx and other leading firms, the book offers a framework and best practices companies can use to transform their people practices, processes, technologies, ecosystems, and strategies for the digital era.

    Read the complete transcript and watch more videos:
    https://www.cxotalk.com/episode/chief-information-officer-cio-role-2021-opportunities-challenges

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    • 40 min
    Digital Supply Chain and Innovation at Unilever

    Digital Supply Chain and Innovation at Unilever

    Supply chain management (SCM) is a competitive differentiator at Unilever. The Unilever supply chain extends beyond the manufacturing process into the core of digital transformation using artificial intelligence to manage supply chain risks and ensure the company can meet customer demand.

    To learn more, we spoke with Wendy Herrick, Unilever's head of Digital Supply Chain. Wendy has 25+ years in Unilever and has held leadership roles across both Finance and Supply Chain. She started her career with Unilever in Bristol, England, and has worked in numerous countries across Europe, Asia, and the Americas.

    In this conversation, we discuss the following:

    -- Global supply chain management at Unilever
    -- Supply chain and digital transformation
    -- Cognitive automation, Aera Technology, and supply chain resilience
    -- Supply chain innovation and digital transformation strategy
    -- SCM and machine learning
    -- How Unilever manages potential supply chain disruptions

    In 2015, Wendy was appointed to the position of VP Supply Chain US responsible for end to end Supply Chain integration, Supply Chain Digital Strategy, and in-market business results. She was appointed Head of Digital Supply Chain in July 2018.

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    Real the full transcript and watch other videos: https://www.cxotalk.com/video/digital-supply-chain-innovation-unilever

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    • 14 min
    Marketing Strategy 2021 with Mastercard Chief Marketing Officer (CMO)

    Marketing Strategy 2021 with Mastercard Chief Marketing Officer (CMO)

    This video is about marketing strategy for 2021. How can modern marketers adopt the latest digital technologies while keeping the benefits of "classical" marketing? The Chief Marketing Officer of Mastercard, Raja Rajamannar, explains marketing disruption and offers a CMO playbook for 2021.

    During this conversation, we discuss how to allocate budget priorities, the challenge of becoming a marketing leader, strategic marketing, and the nature of tactical marketing in 2021. We go beyond demand generation strategies into the core of brand strategy that aligns with the organization's business goals.

    Learn about these topics:

    -- Disruptive marketing tactics and strategy for 2021
    -- How can marketers develop the skills to create brand equity and brand value in 2021?
    -- The changing role of the CMO and the modern CIO role
    -- Empathy and customer experience
    -- Strategic brand management and brand building in 2021
    -- Loyalty and trust in the fifth paradigm of marketing
    -- Data breaches and consumer trust
    -- Challenges in marketing across international boundaries
    -- The future of customer experience
    -- Problems facing digital advertising platforms
    -- How can marketing leaders adopt quantum marketing?

    Raja Rajamannar is Chief Marketing & Communications Officer for Mastercard, and president of the company’s healthcare business. He also serves as president of the World Federation of Advertisers.

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    Read the complete transcript and watch more videos: https://www.cxotalk.com/episode/cmo-strategy-2021-leadership-means-customer-experience-brand-strategy

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    • 54 min
    Team Collaboration for Product Design and Manufacturing Efficiency

    Team Collaboration for Product Design and Manufacturing Efficiency

    Team collaboration is essential for product designers to create beautiful objects while working within the technical and financial constraints of manufacturing. We speak with an award-winning designer and a manufacturing veteran to learn about the product design process and digital transformation in manufacturing.

    In this conversation, we discuss the following topics:
    -- Integrating great product design and the manufacturing process
    -- Mass customization and the product development life cycle
    -- Team collaboration and the product engineering design process
    -- Design innovation and mass customization
    -- Culture change and the change management process
    -- Advice for product designers and manufacturing engineers

    Theo Richardson is a designer and entrepreneur based in Brooklyn. He is best known as a founding partner and Director of Development at Rich Brilliant Willing - RBW. Jon Hirschtick, a technology pioneer and entrepreneur, and is now the president of PTC’s Software-as-a-Service (SaaS) division, PTC Onshape.

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    Read the complete transcript and watch more videos: https://www.cxotalk.com/video/team-collaboration-product-design-quality-manufacturing-efficiency

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    • 21 min
    House of Lords: AI Public Policy, Social Impact, and Governance

    House of Lords: AI Public Policy, Social Impact, and Governance

    What are the social, political, and government policy aspects of artificial intelligence? To learn more, we speak with Lord Tim Clement-Jones, Chairman of the House of Lords Select Committee on AI and advisor to the Council of Europe AI Committee.

    In this conversation, we discuss:

    -- What are the unique characteristics of artificial intelligence?
    -- Algorithmic decision-making and risks
    -- Trust and confidence in AI policy
    -- Decision-making about AI policy and governance
    -- How to balance competing interests in AI policy
    -- Digital ethics: The House of Lords AI Report
    -- Impact of AI on society and employment

    Read the full transcript and watch more videos: https://www.cxotalk.com/episode/house-lords-member-talks-ai-ethics-social-impact-governance

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    • 41 min
    CIO Advisory: Chief Information Officer Strategy and Agenda Planning for 2021

    CIO Advisory: Chief Information Officer Strategy and Agenda Planning for 2021

    How should Chief Information Officers prioritize strategy, planning, and investment strategy for the year 2021? And where do CIO responsibilities and CIO priorities intersect with customer experience and corporate culture?

    In this episode of CXOTalk, two seasoned CIOs offer practical tips and advice to guide CIO decision-making in 2021. We discuss these topics:
    -- CIO strategy and role in 2021
    -- Customer experience and the CIO agenda
    -- Corporate culture and the CIO
    -- Work from home and end-point security
    -- CIO investment planning and technical debt
    -- Technology planning for 2021
    -- CIO opportunities and challenges for 2021

    Cynthia Stoddard is the Chief Information Officer of Adobe, where she oversees Adobe’s global Information Technology & Cloud Operations teams.

    Jay Ferro is CIO of ERT, a global data and technology company that minimizes risk and uncertainty in clinical trials. Previously, he was the Chief Information Officer for Quikrete, the largest manufacturer of packaged concrete in the United States. Before that, he served as CIO for a number of other companies including Earthlink, the American Cancer Society and AIG.

    Read the full transcript and watch more episodes: https://www.cxotalk.com/episode/cio-advisory-chief-information-officer-strategy-agenda-planning-2021

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    • 40 min

Customer Reviews

4.9 out of 5
31 Ratings

31 Ratings

J. Barshop ,

Awesome show, highly recommend!

Michael and his guests provide some incredibly actionable and compelling content on how to effectively grow your business through world-class CX.

Highly recommend listening and subscribing to CXOTALK if you want the knowledge AND mindsets to build a brand customers flock to (and reach your overall business goals as a result)!

I001962 ,

Solid - EVERY episode

No fluff, No native ads, just solid content that folks working in or selling to enterprises may find interesting.

Metro36 ,

Excellent place to learn from experts

Michael provides a great service in bringing excellent guests to talk about how they are using technology to enable business transofrmation. I highly recommend this podcast to everyone who wants to get smarter about tech in business.

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