455 episodes

Executive CXO conversations on leadership, AI, and the digital economy with the world's top business innovators. Hosted by well-known Industry Analyst Michael Krigsman.

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CXOTalk Michael Krigsman

    • Technology
    • 4.8 • 35 Ratings

Executive CXO conversations on leadership, AI, and the digital economy with the world's top business innovators. Hosted by well-known Industry Analyst Michael Krigsman.

Subscribe: www.cxotalk.com/subscribe
YouTube: www.youtube.com/channel/UCGeqHuR3eUU5tnmgjkqZazw
LinkedIn: linkedin.com/company/cxotalk
Twitter: twitter.com/cxotalk

    Building Ethical AI: The 7 Principles of Responsible Technology, with Juliette Powell

    Building Ethical AI: The 7 Principles of Responsible Technology, with Juliette Powell

    CXOTalk host, Michael Krigsman, talks with Juliette Powell, author and AI expert, to dissect the complexities of ethical AI in our rapidly evolving digital landscape. As AI becomes increasingly embedded in our lives, the conversation around its ethical use has never been more critical. Juliette Powell brings her extensive knowledge to the table, discussing the seven foundational principles outlined in her book, "The A.I. Dilemma."
    Key Takeaways from the Episode:
    -- Intentionality in AI Development: Juliette Powell stresses the importance of intentional risk assessment in AI, urging businesses to consider the human impact and integrate these assessments into their organizational strategies.
    -- Responsible Technology vs. Ethical AI: Powell challenges the vague concept of "ethical AI," advocating for responsible technology that accounts for global impacts and the billions of people coming online.
    -- Risk-Benefit Analysis in AI Deployment: Through the lens of OpenAI's ChatGPT and Google's Bard, Powell discusses the varying risk calculations by corporations and their significant implications for trust and market perception.
    What You'll Learn:
    -- The disconnect between AI risk assessments and broader organizational risk management strategies.
    -- The need for a tangible approach to responsible technology that considers inclusivity and global responsibility.
    -- How corporate risk calculations affect market trust and the perception of AI technologies.
    Why Watch?
    -- Gain insights into the ethical considerations and challenges in AI development.
    -- Understand the importance of responsible innovation for long-term societal benefits.
    -- Learn strategic approaches to AI deployment within legal and ethical boundaries.
    Join us for this enlightening conversation that navigates the ethical dilemmas of AI and offers guidance for senior executives and technology enthusiasts. Don't forget to subscribe to CXOTalk for more discussions with leading thinkers in business and technology.
    🔗 Stay Connected:
    🔷 *Read transcript on CXOTalk site:* https://www.cxotalk.com/episode/building-ethical-ai-the-7-principles-of-responsible-technology-with-juliette-powell
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    💡Subscribe and turn on notifications to catch the latest episodes of CXOTalk!
    #ethicalai #ResponsibleTechnology #CXOTalk

    • 52 min
    Navigating the Future of Supply Chain Management

    Navigating the Future of Supply Chain Management

    Join CXOTalk episode 824 for a compelling look at the critical role of supply chain management in today's business landscape. We bring together Ted Stank from the Supply Chain Institute and Bill Simon, former CEO of Walmart U.S., to share their expertise in areas such as the strategic role of supply chains in business, balancing efficiency and resilience, and the impact of consumer behavior on supply chain planning. 
    Watch this masterclass on modern supply chain strategies!
    🔗 Stay Connected:
    🔷 *Read transcript on CXOTalk site:* https://www.cxotalk.com/episode/navigating-the-future-of-supply-chain-management
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    🔷 *LinkedIn:* www.linkedin.com/company/cxotalk
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    💡Subscribe and turn on notifications to catch the latest episodes of CXOTalk!
    #cxotalk 
    #supplychain 
    #scm
    #SupplyChainInnovation
    #ResilientSupplyChains
    #SustainableSourcing
    #SupplyChainManagement

    • 58 min
    Scaling Customer Experience and Operational Excellence: Lessons from Zoho and GardaWorld

    Scaling Customer Experience and Operational Excellence: Lessons from Zoho and GardaWorld

    In this episode of CXOTalk, host Michael Krigsman talks with Taylor Wolsey from GardaWorld about the company's journey to align customer experience and operational excellence through digital transformation.
    GardaWorld, a leading security services provider, has grown rapidly through acquisitions, presenting challenges in delivering a consistent, high-quality customer experience across multiple brands, languages, and regions.
    Wolsey shares valuable insights into how GardaWorld:
    🔷 Makes customer experience the focal point of all operational improvements and digital transformation efforts
    🔷 Ensures consistency through extensive training and clear communication of their customer-centric vision
    🔷 Leverages Zoho's integrated suite of 25+ applications to streamline processes, unify data, and empower employees with a 360-degree customer view
    🔷 Scaled their recurring revenue customer base from 2,500 to 30,000 using Zoho Subscriptions
    🔷 Achieves agility and scalability with Zoho's ease of configuration and ability to make changes without relying on external consultants
    Throughout the discussion, Wolsey emphasizes the importance of continuously evaluating whether you are truly providing the value and experience customers expect, using direct customer feedback as a guide.
    He also highlights the benefits GardaWorld has realized from their digital transformation with Zoho, including:
    🔷 Streamlined processes that reduce data entry and free up staff time to focus on customers
    🔷 Self-service portals that allow customers to access statements and update billing information, reducing inbound requests
    🔷 Consistent, informed customer interactions enabled by a unified view of all touchpoints in one place
    This episode offers valuable lessons for any organization looking to drive customer-centric transformation and achieve operational excellence at scale. Discover how aligning people, processes, and technology around a clear customer experience vision can be a game-changer for your business.
    🔗 Stay Connected:
    🔷 *Read the transcript and key takeaways:*
    🔷 *Subscribe:* newsletter.cxotalk.com
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    💡Subscribe and turn on notifications to catch the latest episodes of CXOTalk!
    #CustomerExperience #OperationalExcellence #DigitalTransformation #Zoho #GardaWorld #cxotalk

    • 20 min
    How to Secure Unmanaged Devices, with Palo Alto Networks

    How to Secure Unmanaged Devices, with Palo Alto Networks

    In this episode of CXOTalk, Michael Krigsman speaks with Anand Oswal from Palo Alto Networks to explore the critical issue of securing unmanaged devices by using enterprise browsers.
    Oswal highlights the alarming statistic that over 50% of devices accessing corporate data are unmanaged, contributing to 90% of successful malware attacks. He emphasizes the need for robust security measures that can consistently protect both managed and unmanaged devices without compromising user experience. The discussion examines the role of enterprise browsers as a solution, with Gartner predicting their significant adoption by 2030 for secure application access on unmanaged devices.
    The conversation further examines the risks associated with unmanaged devices and the strategies organizations can employ to mitigate these threats. Oswal outlines a three-step approach involving Secure Access Service Edge (SASE), securing the browser workspace, and implementing data loss prevention controls.
    He also discusses Palo Alto Networks' acquisition of Talon, to enhance their security offerings with a secure enterprise browser. The integration of Talon's technology with Palo Alto's Prisma SASE architecture aims to provide a seamless and secure browsing experience, extending protection to the growing number of contractors and remote workers using personal devices for corporate tasks.
    The episode concludes with Oswal stressing the importance of education in understanding the risks of unmanaged devices and the necessity of a holistic security approach that encompasses all devices within an organization.
    🔗 Stay Connected:
    🔷 *Read the transcript and key takeaways:* https://www.cxotalk.com/episode/how-to-secure-unmanaged-devices-with-palo-alto-networks
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    💡Subscribe and turn on notifications to catch the latest episodes of CXOTalk!

    • 18 min
    Practical AI for the Enterprise: Lessons From Salesforce Customers

    Practical AI for the Enterprise: Lessons From Salesforce Customers

    Key takeaways from CXOTalk episode 823 featuring Clara Shih, CEO of Salesforce AI:
    **AI Adoption Requires a Strategic Approach:** While AI shows immense potential, companies cannot approach it haphazardly. Successful implementation requires starting with well-defined use cases, ensuring data quality, prioritizing security and privacy, and approaching it with a mindset of responsible use.
    **AI Transforms Customer Experience:** One of the most significant and immediate applications of AI is in revolutionizing customer service, marketing, and sales. Businesses can expect AI-powered tools to deliver personalized experiences, intelligent support, and targeted campaigns with greater efficiency.
    **The Future of AI Depends on Collaboration and Ethics:** AI's long-term success and positive impact depend heavily on collaboration between governments and businesses. Regulations, guidelines, and continuous education around the ethical and responsible use of AI are crucial to ensuring that AI is a force for good that benefits society as a whole.
    🔷 *Read transcript on CXOTalk site:* https://www.cxotalk.com/episode/practical-ai-for-the-enterprise-lessons-from-salesforce-customers
    🔷 *Subscribe:* newsletter.cxotalk.com
    🔷 *LinkedIn:* www.linkedin.com/company/cxotalk
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    💡Subscribe and turn on notifications to catch the latest episodes of CXOTalk!

    • 53 min
    AI Investment and Strategy: Navigating the Future with CBRE's Chief Digital & Technology Officer

    AI Investment and Strategy: Navigating the Future with CBRE's Chief Digital & Technology Officer

    Join CXOTalk episode 822 for a conversation with CBRE's Chief Digital & Technology Officer, at real estate giant CBRE, about AI strategy and investment driving business transformation. Learn how CBRE leverages an "AI Trinity" for efficiency, growth and leadership in real estate operations.
    *Key Takeaways*
    -- Strategic pillars for AI investment focus on alignment with business priorities and outcomes, achieving faster time-to-value through data and partnerships, and ability to scale solutions across the organization.
    -- Emphasis is placed on practical AI use cases tied directly to business outcomes rather than pursuing AI for its own sake. Data capabilities, AI platforms, and contextualization into industry workflows are critical.
    -- Cultural change involving strategic alignment, an experimentation culture and responsible innovation underpins effective AI adoption. Governance, data integrity and partnerships also play key roles.
    -- Business strategy guides AI investment strategy with focus on priorities, impact, and ability of AI to address complex challenges and transform workflows. Adopting a pragmatic, business-focused approach is key.
    🔗 Stay Connected:
    🔷 *Read transcript on CXOTalk site:* https://www.cxotalk.com/episode/ai-investment-and-strategy-navigating-the-future-with-cbres-global-chief-marketing-technology-officer
    🔷 *Subscribe:* newsletter.cxotalk.com
    🔷 *LinkedIn:* www.linkedin.com/company/cxotalk
    🔷 *Twitter:* twitter.com/cxotalk
    💡Subscribe and turn on notifications to catch the latest episodes of CXOTalk!

    • 50 min

Customer Reviews

4.8 out of 5
35 Ratings

35 Ratings

NKhoshaf ,

Must Listen for any executive!

Michael brings on top notch guests.

J. Barshop ,

Awesome show, highly recommend!

Michael and his guests provide some incredibly actionable and compelling content on how to effectively grow your business through world-class CX.

Highly recommend listening and subscribing to CXOTALK if you want the knowledge AND mindsets to build a brand customers flock to (and reach your overall business goals as a result)!

I001962 ,

Solid - EVERY episode

No fluff, No native ads, just solid content that folks working in or selling to enterprises may find interesting.

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