For large organizations, digital transformation involves rethinking processes, technology, and customer relationships. On this episode, we talk one of the world's top experts on digital transformation in big companies. Didier Bonnet is an author, researcher, and leader of Capgemini's digital transformation practice.
Didier believes that Digital Transformation will have a profound impact on all sectors and that no company will be immune from this transformation. His interest is in understanding how digital technologies are impacting every aspect of business: strategy, customer experience, people and operations. In his view, the digital revolution creates huge opportunities to make organizations more efficient and responsive, to change the way people work and share, as well as strongly enhancing the experience of customers as they interact with organizations.