Through her lens of crisis readiness, advising some of today's leading organizations faced with the greatest risks, Melissa is passionate in her mission to help today's organizations build brand invincibility. The Invincible Brand Podcast is another way in which she works to achieve this mission.
Subscribe to this podcast and join Melissa as she unravels the complexities that this modern-day, hyper-connected world presents to your organization and provides tactical business strategies for implementing a culture where negative events don't strike your business and, if they do, your team is prepared to respond in a way that increases stakeholder trust and goodwill in your organization—making your brand invincible.
How To Never Lose A Customer Again
How you make your customers feel is the powerful differentiator from your competitors, lends to the emotional connection you build with your stakeholders, and can ultimately make or break your brand’s invincibility.
Author and Customer Retention Expert, Joey Coleman, joins the Invincible Brand Podcast to discuss strategic ways to foster a culture whereby increased customer retention leads to brand advocacy, business resiliency, and ultimately, brand invincibility.
Building Brand Invincibility Requires Intentional Attention
How to systemize the process of giving attention to the right things.
In a world where distractions are thrown at us at every corner, Attention Expert, Neen James, joins the Invincible Brand Podcast to share techniques for being mindful and intentional about where you dedicate your attention, in a way that prioritizes the things that matter most to your business, your team, your stakeholders, and your career.
Crisis Ready Q&A: Discussing The Core Essentials Of Crisis Management
Each month Melissa answers questions from real people doing real work in–or learning about–crisis readiness. This month’s question comes from Natalia who asked some core questions that pertain to crisis management and crisis readiness.
Behind the Scenes: Tactical Crisis Management Lessons from the Frontlines
Discover how utility company, Alectra, successfully manages issues and crises as a regular course of business—and how their learnings and successes can be implemented into your crisis ready program.
How To Use Humor To Help Solve Common Workplace Issues
Humor is a powerful choice that can help shape everything from your team’s outlook, to their productivity, stress level, problem solving skills, and so much more.
Humor Engineer, Drew Tarvin, joins the Invincible Brand Podcast to discuss how humor can be used to effectively help solve so many common workplace issues, such as a lack of employee engagement, stress management, communication issues, and much more.
Tips For Building Strong Emotional Connections In A Virtual World
Virtual communication can breed misunderstandings and yet how many of your meetings are virtual? Do you see where I'm going here?
In this episode, Dr. Nick Morgan explores new research that dives deeper into this reality, the challenges it presents to leaders and their teams, and provides strategic insight into how we can mitigate the risks that come along with this reality and build more connected teams and a stronger internal culture.
Learn from the Best!
Melissa Agnes is a true authority on Crisis Management. Listening to this podcast gives leaders everywhere acess to her expert thinking and the opportunity to improve their ability to get ready and stay ready for the day a crisis strikes.
Great ideas on what to do in the critique situations
There are two ways to deal with the crisis in business get ready to it or if it happened to take control of it, solve the problems and even use it as an opportunity to grow your business. Melissa and her guests share how you can do both and low down the risks. Very interesting!
Raw, in-the-moment conversation btwn professionals
I am a police officer (and a training consultant to police officers). I enjoy my weekly lessons from Melissa and her guests on a wide spectrum of crisis prevention, planning, response, communications, and relationships. Melissa is a fantastic storyteller who engages her guests in raw, unscripted conversations that cut to the depths. She asks the tough, straightforward questions that rarely have definitive answers….but always challenge the status quo. (Note: I am a two time guest of TCIP, turned loyal listener.)