28 min
Is It Confidence or the Dunning Kruger Effect? Why Contact Center Leaders Need Help Choosing the Right Technology Masters of Support
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- Management
Sebastian Anthony Corriere’s first job was at a contact center. And the experience taught him life skills that he credits with his success today as the founder of VesuvITas and a thought leader in the CX industry. He sits down with your host Vanessa Gates to tell his story and share his expertise. It’s time for Masters of Support.
Relevant Resources:
VesuvITas Contact Center Solutions and Consulting: https://vesuvitas.com/
Make Every Agent Your Best Agent with WFM - Even Remotely: https://www.playvox.com/blog/workforce-management-for-remote-work/
How to Manage a Remote Contact Center Now: 6 Best Practices: https://www.playvox.com/blog/how-to-manage-your-remote-contact-cent
Sebastian Anthony Corriere’s first job was at a contact center. And the experience taught him life skills that he credits with his success today as the founder of VesuvITas and a thought leader in the CX industry. He sits down with your host Vanessa Gates to tell his story and share his expertise. It’s time for Masters of Support.
Relevant Resources:
VesuvITas Contact Center Solutions and Consulting: https://vesuvitas.com/
Make Every Agent Your Best Agent with WFM - Even Remotely: https://www.playvox.com/blog/workforce-management-for-remote-work/
How to Manage a Remote Contact Center Now: 6 Best Practices: https://www.playvox.com/blog/how-to-manage-your-remote-contact-cent
28 min