25 min

Is NPS Overrated‪?‬ Future of Field Service

    • Business

Stacy Sherman, Director of Customer Experience and Employee Engagement at Schindler Elevator, joins Sarah in a discussion around whether NPS is an overrated metric for measuring success with customer experience efforts. 

Click here to read more from Stacy on the Future of Field Service:  https://www.futureoffieldservice.com/2018/12/07/turning-customer-experience-talk-into-action/ 

Stacy Sherman, Director of Customer Experience and Employee Engagement at Schindler Elevator, joins Sarah in a discussion around whether NPS is an overrated metric for measuring success with customer experience efforts. 

Click here to read more from Stacy on the Future of Field Service:  https://www.futureoffieldservice.com/2018/12/07/turning-customer-experience-talk-into-action/ 

25 min

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