Is NPS Overrated‪?‬ Future of Field Service

Stacy Sherman, Director of Customer Experience and Employee Engagement at Schindler Elevator, joins Sarah in a discussion around whether NPS is an overrated metric for measuring success with customer experience efforts. 

Click here to read more from Stacy on the Future of Field Service:  https://www.futureoffieldservice.com/2018/12/07/turning-customer-experience-talk-into-action/