25 min
Is NPS Overrated? UNSCRIPTED
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- Management
Stacy Sherman, Director of Customer Experience and Employee Engagement at Schindler Elevator, joins Sarah in a discussion around whether NPS is an overrated metric for measuring success with customer experience efforts.
Click here to read more from Stacy on the Future of Field Service: https://www.futureoffieldservice.com/2018/12/07/turning-customer-experience-talk-into-action/
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Send in a voice message: https://podcasters.spotify.com/pod/show/future-of-field-service/message
Stacy Sherman, Director of Customer Experience and Employee Engagement at Schindler Elevator, joins Sarah in a discussion around whether NPS is an overrated metric for measuring success with customer experience efforts.
Click here to read more from Stacy on the Future of Field Service: https://www.futureoffieldservice.com/2018/12/07/turning-customer-experience-talk-into-action/
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Send in a voice message: https://podcasters.spotify.com/pod/show/future-of-field-service/message
25 min