184 episodes

The "It's the Bottom Line that Matters" podcast is all about providing entrepreneurs and seasoned business executives with actionable nuggets that can be used to immediately help grow their business. Ideas ranging from marketing solutions to strategy, finance, and more.

Jennifer Glass, Daniel McCraine, and Patricia Reszetylo share their combined years in business, knowledge, and skills to help small businesses thrive because it's the bottom line that matters!

It's the Bottom Line that Matters Podcast Jennifer Glass

    • Business
    • 5.0 • 4 Ratings

The "It's the Bottom Line that Matters" podcast is all about providing entrepreneurs and seasoned business executives with actionable nuggets that can be used to immediately help grow their business. Ideas ranging from marketing solutions to strategy, finance, and more.

Jennifer Glass, Daniel McCraine, and Patricia Reszetylo share their combined years in business, knowledge, and skills to help small businesses thrive because it's the bottom line that matters!

    The Visionary, Integrator, and Implementer's Crucial Roles in Business Operations

    The Visionary, Integrator, and Implementer's Crucial Roles in Business Operations

    In this episode of "It's the Bottom Line That Matters," Patricia, Daniel, and Jennifer delve into the topic of the Entrepreneurial Operating System (EOS) and its impact on business operations. They emphasize the importance of understanding the three main roles within EOS: the visionary, the integrator, and the implementer. Through a lively discussion, they explore how these roles interact and how they can be effectively applied in different business scenarios, adopting a conversational and relatable approach to provide insights on how to identify and leverage these roles within a team's structure.

    Listeners will gain valuable insights into the significance of these roles and how they relate to standardizing operations in a business environment. The hosts provide practical advice on how to recognize and nurture the respective skills required for each role, and how to thoughtfully consider the alignment of these roles with the existing team's skill sets. Whether you are a seasoned entrepreneur or a budding startup, this episode offers a comprehensive understanding of how to effectively utilize the EOS system within your business.

    KEYWORDS: entrepreneurial operating system, EOS, business management, operations, visionary, integrator, implementer, systematize operations, department heads, management team, standardize operations, personal skills, networking event, CEO, president, serial fire starters, solopreneur, fractional chief operating officer, roles, business transaction, founder, risk to the business, accountability, external roles, start-up, standardized operations, documented processes, board of directors, overwhelmed, management team

    • 29 min
    Changing the World: Small Steps with Big Impact

    Changing the World: Small Steps with Big Impact

    In this episode of "It's the Bottom Line That Matters" titled "Change the World in 15 Minutes," we join hosts Jennifer Glass, Patricia Reszetylo, and Daniel McCraine as they explore the various ways that individuals can make a difference in the world in just 15 minutes or less. The conversation delves into the significance of community focus, the impact of one's circle of concern and influence, and the power of making small, meaningful contributions to create ripple effects of change.

    Through personal anecdotes and insightful reflections, the hosts emphasize the importance of taking action and empowering listeners to consider their own potential for positive impact. Tune in to discover how you can play a part in making the world a better place, one small step at a time.

    Keywords: community-focused, local communities, real estate project, builders association, building supply company, community support, circle of concern, circle of influence, motivational speaker, ripple effect, making a difference, teachers, troubled students, giving of yourself, ask for help, change the world, man in the mirror, loyal listeners, making a difference, happy, success, support, networking, investment, mentorship, community engagement, leadership, influence, outreach, improvement, teamwork

    • 14 min
    The Art of Customer Service: Keith Lee's Expert Insights

    The Art of Customer Service: Keith Lee's Expert Insights

    Welcome to "It's the Bottom Line that Matters"! In this insightful episode, we are joined by Keith Lee, the remarkable author of "Out Nordstrom Nordstrom: Creating the World's Best Customer Service" and "The Happy Customer Handbook: 59 Secrets to Creating Happy Customers who come back time and time again." Keith shares his journey of infusing customer service principles into his businesses, exemplified by his recent million-dollar sale of American Retail Supply. Through engaging anecdotes, he emphasizes the importance of fanatical customer service, the concept of internal customers, and the need for extensive training in ensuring exceptional customer experiences. Keith's philosophy of treating all employees as customer service ambassadors and systematizing customer service for consistency provides actionable insights for businesses of all sizes. Join us as we explore the key strategies for outstanding customer service and discover how it directly impacts your business's bottom line.

    About our guest: Keith Lee is the founder of American retail supply and began his career in the early 1980s. He started a newsletter in 1992 to share information with his customers and leads, with the goal of helping them become better retailers and increase their need for his products. His approach was successful, and his business continued to grow as he stayed in front of his customers and provided them with valuable insights. Today, Keith Lee is recognized as a leading expert in the retail supply industry.

    Connect with Keith at https://www.keithlee.com and get a copy of Keith's book at
    https://keithlee.clickfunnels.com/the-happy-customer-handbook

    Keywords: Keith Lee, customer service, Nordstrom, Disney, happy customers, American Retail Supply, book, business growth, marketing, exceptional service, team, prioritizing customers, internal customers, golden rule, training, empathy, upset customers, reputation, hotel, mouse incident, programs, internal stakeholders, overdelivering, consistency, systematizing customer service, business size, business success

    • 46 min
    Navigating Business Communication: Grammar, Emojis, and Autocorrect Blunders

    Navigating Business Communication: Grammar, Emojis, and Autocorrect Blunders

    In this episode of "It's the Bottom Line That Matters," join hosts Patricia Reszetylo, Daniel McCraine, and Jennifer Glass as they dive into the intriguing world of grammar in business communications. The trio discusses the importance of clear and effective communication in written correspondence, including the use of grammar and punctuation to convey a professional and approachable tone. From the impact of autocorrect mishaps to the debate on using emojis and capital letters in emails, the hosts share their insights and experiences, offering valuable tips for ensuring successful business communication.Tune in to gain valuable advice on maintaining professionalism and clarity in your written communications, and learn how to tailor your messaging for different audiences and platforms. With a focus on intention and outcome, this episode explores the nuances of business communication and emphasizes the significance of thoughtful and strategic language choices. Join the conversation on "Grammar.mp4" and discover how to convey your message effectively in the digital age.

    Keywords:
    business communication, grammar, spelling, email etiquette, punctuation, formal communication, informal communication, approachable language, proper names, capitalization, emphasis, all caps, emojis, autocorrect, technology impact, message intention, audience consideration, communication outcome, text messaging, phone calls, sponsorships, liability, clarity, grammar check tools, email overload, communication purpose, communication channels, email response time, phone call efficiency, podcast sponsorship

    • 17 min
    Eliminating Filler Words: Enhancing Engagement and Authority in Communication

    Eliminating Filler Words: Enhancing Engagement and Authority in Communication

    In this episode of "It's the Bottom Line That Matters," hosts Daniel McCraine, Patricia Reszetylo and Jennifer Glass delve into the impact of filler words, strategic pauses, and non-verbal communication in effective communication. They emphasize the importance of fluctuation in tone and the power of silence in capturing and maintaining the listener's interest. Through personal experiences and examples, they showcase the significance of active listening and contextual understanding in communication, underlining the role of strategic pauses and eliminating filler words to convey authority and engagement.

    Listeners will gain valuable insights into the impact of language and non-verbal cues in conveying relatability and approachability, as Patricia, Daniel and Jennifer present their own experiences with eliminating filler words and embracing strategic pauses. With a focus on making topics interesting and engaging, the hosts provide practical tips for improving communication and connecting with the audience. Tune in to discover the key to effective communication and the impact of silence in conveying authority and building engagement.

    • 31 min
    Money Mindset Shift: Unleashing Your Potential for Financial Success and Abundance

    Money Mindset Shift: Unleashing Your Potential for Financial Success and Abundance

    In this engaging episode of "It's the Bottom Line That Matters," hosts Jennifer Glass, Daniel McCraine, and Patricia Reszetylo engage in a thought-provoking discussion about the complex and sometimes perplexing relationship many people have with money. They dive deep into the phenomenon of individuals behaving as though they have an aversion to making money, despite the potential life-changing benefits it can bring. The hosts explore the psychological and emotional factors that contribute to this behavior, from upbringing and deeply ingrained beliefs about money to fears and self-imposed limitations. They share personal anecdotes that reflect their own struggles with underpricing services and grappling with the idea of handling more money than ever before.

    Through their candid conversation, the hosts provide valuable insights into the impact of upbringing and early experiences on one's financial mindset. They explore the implications of self-limiting beliefs and the ways in which these beliefs can hold individuals back from achieving their full financial potential. Additionally, the hosts offer actionable strategies for breaking through these barriers, including seeking emotional support, asking probing questions to address internal obstacles, and being open to stepping out of one's comfort zone to challenge and change ingrained beliefs about money.

    Listeners are treated to an empowering discussion as the hosts share not only their experiences but also their recommendations for overcoming money aversion and fostering a healthier relationship with finances. The conversation is informative, introspective, and inspiring, offering valuable takeaways for anyone looking to transform their approach to earning, handling, and embracing financial abundance.


    Keywords: Money aversion, self-sabotage, entrepreneurship, financial upbringing, money mindset, personal finance, income ceiling, sales strategy, pricing strategy, money beliefs, financial self-sabotage, overcoming financial limits, personal finance challenges, money blocks, financial therapy, money mindset coaching, self-limiting beliefs, financial comfort zone, financial success, emotional barriers to money, wealth mindset, financial strategy, financial prosperity, financial goal-setting, financial therapy techniques, mindset shifts, financial growth, wealth generation, financial wellbeing, financial empowerment

    • 25 min

Customer Reviews

5.0 out of 5
4 Ratings

4 Ratings

Julian Hayes II ,

Immediately become better

As someone still learning various aspects of business, it’s a breathe of fresh air to have resources such as this show. Each episode is a guarantee to leave you better than you were before.

Lastly, each episode does a great job of providing with you with a habit, tip, or insight that can be immediately applied back into your career and/or business.

Dom Brightmon ,

One of the Best Biz Podcast's Out Here Right Now

There are a lot of great entrepreneurial pods out there and this is one of them because it's useful content that can be acted on immediately or at least considered. The episode with Jill Lublin is a favorite.  

dannymacc12 ,

So smart!

I got a lot of great information from these podcasts.

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