J.D. Power Podcasts J.D. Power

Insurers can’t control the weather, but they can control how they communicate policy coverage with their customers. In episode 2 of the Insurance Intelligence Podcast, our experts explore how changing weather is affecting insurance carriers and their end customers. Tune in now.

**This Episode Covers:**

- Evolving weather patterns.
- Challenges weather brings to every stage of the customer lifecycle.
- Specific KPIs to focus on for improving customer relationships.

**Hosted by:** Michael Vermillion, VP and General Manager, Insurance & Healthcare

**Featuring:**

- Stephen Crewdson, CPCU, Senior Director, Insurance Intelligence
- Breanne Armstrong, Director, Insurance Intelligence
- Mark Garrett, Director, Insurance Intelligence

Tune in wherever you listen to podcasts!

Is revenge travel still happening in 2024?

Join Mike Taylor and Andrea Stokes in the latest Travel & Hospitality Podcast episode where they are unpacking:

- Latest updates to the J.D. Power 2024 North America Airline Satisfaction Study
- New enhancements on J.D. Power Passenger View
- Summer travel trends and the state of business and group travel
- Hotel industry insights: Are luxury splurges driven by a YOLO mentality?

We're excited to announce the premiere of our new podcast series, The Insurance Intelligence Podcast, with our first episode, "Industry Forecast: Who Will Win and Lose in 2024?" Dive into the trends shaping the future of the insurance industry with our expert panel.

**This Episode Covers:**

- The resurgence of insurance shopping and its impact.
- The critical role of trust in customer relationships.
- How catastrophic events are reshaping service delivery.
- Plus, more insights into the industry's evolving landscape.

**Hosted by:** Michael Vermillion, VP and General Manager, Insurance & Healthcare.

**Featuring:**

- Stephen Crewdson, CPCU, Senior Director, Insurance Intelligence
- Breanne Armstrong, Director, Insurance Intelligence
- Mark Garrett, Director, Insurance Intelligence

Gain valuable insights into what 2024 holds for the insurance sector. Tune in wherever you listen to podcasts!

Join host Andrea Stokes as we explore Margaritaville's impressive journey from a restaurant chain to a global hospitality titan, featuring Dan Leonard, president, and Amy Noland, senior director of reputation and quality assurance, of Margaritaville Hospitality. Discover how in just more than a decade, Margaritaville launched 40+ lodging experiences and became #1 in the Upper Upscale segment.

Learn about the brand's focus on exceptional guest experiences and the culture of loving your job, which have been pivotal to their success. Get insights into their use of NPS and OSAT for quality assurance and guest satisfaction.

Mike Taylor and Andrea Stokes offer an insightful overview of the preliminary findings from the 2024 North America Airline Satisfaction Study and the 2024 North America Hotel Guest Satisfaction Index. Discover which trends are currently influencing satisfaction levels and learn how brands are adapting to these early insights. There’s still time for changes before the final results are published, making this a must-listen for industry professionals looking to stay ahead.

On the latest episode of the J.D. Power Travel & Hospitality Intelligence Podcast, hosts Michael Taylor and Andrea Stokes discuss their travel and hospitality industry predictions for 2024.

Mike discusses predictions for airlines, airports and rental cars; Andrea discusses hotels and business travel