Jeb Dasteel - Owner of Dasteel Consulting [Customer Effort]

Jeb Dasteel is Owner of Dasteel Consulting, and he is also the author of the book "Competing for Customers" - Why Delivering Business Outcomes is Critical in the Customer First Revolution. Prior to his current role, he spent 21 year at Oracle, with the last 12 years as the Chief Customer Officer. On this episode, jeb talks about how to translate CX iniatives into business results, and he talks about building a business case around ease of doing business. Join the Press 1 For Nick community on LinkedIn: www.linkedin.com/company/press-1-for-nick #customerexperience #customerservice #press1fornick