10 episodes

Are you in the training and/or human resources profession in the property management industry? This show is for you. JuvoHub is your central hub.

JuvoHub - Property Management Podcast Jonathan Saar

    • Management

Are you in the training and/or human resources profession in the property management industry? This show is for you. JuvoHub is your central hub.

    Fair Housing Education – An Investment in Career and Company

    Fair Housing Education – An Investment in Career and Company

    Episode 11- JuvoHub Podcast





    Our Host: Jonathan Saar from Market Me Social



    Our Special Guest: Michael Coughlin



    Michael Coughlin, The Fair Housing Institute‘s Vice President, works closely with FHI’s clients, consulting on training development, providing hands on assistance during training rollout and operations, and supporting our clients throughout the certification process. Through his wide-ranging experience with our customers, Michael has become an advocate for the value and importance of effective fair housing training for all employees of the housing industry. His extensive background in sales and customer service plays a critical role in the development and delivery of a successful long term training program for our clients.



    Please Support Our Sponsors



    We really appreciate and thank REAL-HR a Higginbotham Company for helping make this podcast happen. Please support them!







    Show Highlights



    Notes From the Host:



    Fair Housing is one of the most important topics that we teach our team. It's not just a once a year item. It's a daily topic that as educators we are obligated to impress upon our organization. Michael Coughlin lives eats and breathes Fair Housing for all of his clients. Tune into his take on why this is so important and what the long-term benefits are.



    Some questions we consider:



    * When someone is invested in Fair Housing education what does that tell you about that individual or company?* What is your take for on-going FH education?* Short term investment training vs long term investment – is it a matter of perspective?* What one actionable tip could you share that has served you well as an educator?



    Be honest with your team, treat them like professionals, help them focus on how education will support their careerMichael Coughlin – Vice President The Fair Housing Institute





    If you enjoyed this episode be sure to check out:


    * Fair Housing Education – An Investment in Career and Company
    * Bringing Humanity To Your Insanity
    * Maintenance Training – Connecting Text Book to Real World

    • 24 min
    Bringing Humanity To Your Insanity

    Bringing Humanity To Your Insanity

    Episode 10- JuvoHub Podcast





    Our Special Guest: Steve Wunch



    Steve Wunch is a Regional VP of Sales for Knock, a SaaS technology platform that provides the productivity and business intelligence solutions needed to maximize occupancy, rent growth, and customer satisfaction for multifamily communities across the nation. Steve is also a professional facilitator in leadership, sales, and customer service. He is a national speaker, and freelance consultant who has worked with multifamily companies to enhance, improve, and train organizations to improve performance. He began his career in multifamily over 25 years ago as a leasing consultant, assistant manager, community manager, and since has been in various training and support roles.



    Please Support Our Sponsors



    We really appreciate and thank REAL-HR a Higginbotham Company for helping make this podcast happen. Please support them!







    Show Highlights



    Notes from the host:



    In this episode, I was truly inspired by the complete next level of emotional intelligence in Steve Wunch. The ability to take life's experiences and use them to teach not only himself but to live by the lessons that are taught is absolutely extraordinary. Even while the level of insanity is at an all-time high right now, Steve exemplifies humanity every day and every moment. Enjoy the show. Jonathan Saar ~~ Market Me Social.



    Emotional Intelligence Exemplified



    Listen to Steve as he shares some personal life experiences and ones that he has witnessed that will just make you say “WOW”. To Steve, emotional intelligence is a daily education assignment. It's not just a buzz phrase but it's an opportunity to absorb what's around us, learn, and apply.



    Some questions we discussed:



    * You have been in the industry for some time. How did you get into the industry and training specifically?* What are some tips for industry speakers and trainers?* What are some pain points that you have gone through?You have a class called – Bringing Humanity To Your Insanity – Let's talk about it



    What one actionable tip could you share that has served you well as an educator?



    Save the Drama for your Mama which means leave it in the car. And the second thing is just to remind yourself why you're here. The only reason Multifamily professionals have their profession is because there are people in this world who have a basic human need, which is a home.Steve Wunch – RVP of Sales Knock



    If you enjoyed this episode be sure to check out:


    * Fair Housing Education – An Investment in Career and Company
    * Bringing Humanity To Your Insanity
    * Maintenance Training – Connecting Text Book to Real World

    • 33 min
    Maintenance Training – Connecting Text Book to Real World

    Maintenance Training – Connecting Text Book to Real World

    Episode 9- JuvoHub Podcast





    Our Special Guest: Kathy Woodard



    Kathy Woodard has over 25 years of experience in the property management industry and currently serves as the Multifamily Director at 6 & Fix Heating & Cooling and is an NAAEI facilitator. She has served in numerous leadership roles and her colleagues see her as a ‘Gamechanger'. In fact, she is Mrs. Gamechanger!



    Please Support Our Sponsors



    We really appreciate and thank REAL-HR a Higginbotham Company for helping make this podcast happen. Please support them!







    Show Highlights



    Notes from the host:



    Apartment maintenance training takes a unique skill set. You need to combine processes with applications. The trick is to make it real and to make it fun. For some topics that is a tall order. Kathy brings the house down with her gift of making education fun. She is certainly a game-changer in the field of maintenance training. Enjoy! ~~ Jonathan Saar Market Me Social.



    Apartment Maintenance Education – Fun, Effective, and Retainable



    Some questions we discussed:



    * You have an extensive background in teaching maintenance classes. How would you say your teaching style has changed over the years? Anything you did, in particular, to help improve your teaching skillset?* You recently had a career change from the management side to the industry partner side. What was the learning curve like for you as an educator?* Maintenance training is not really one of those subjects that most would say is “fun” but more rudimentary. What have you done as a trainer to make your classes “fun”, impactful, and even more important – retention driven?



    What one actionable tip could you share that has served you well as an educator?



    Continue your education by surrounding yourself with people with like passions.Kathy Woodard – Mrs Gamechanger



    If you enjoyed this episode be sure to check out:


    * Fair Housing Education – An Investment in Career and Company
    * Bringing Humanity To Your Insanity
    * Maintenance Training – Connecting Text Book to Real World
    * The Mission to Tease Out Human Potential in the Multifamily Space
    * Employee Engagement and the RangeOn Experience

    • 23 min
    The Mission to Tease Out Human Potential in the Multifamily Space

    The Mission to Tease Out Human Potential in the Multifamily Space

    Episode 8- JuvoHub Podcast





    Our Special Guest: Mike Brewer



    Mike Brewer is passionate about people, technology, and real estate. He is the COO at The Radco Companies. Mike’s investment in technological advances and education improves the team member experience and elevates customer engagement. He challenges the standard and persists towards the goal of excellence. An avid reader and lifelong learner, Mike has been “out to put a dent in the multifamily universe” for more than 25 years.



    Check out this website – Apartment Hacker, and be sure to follow his Facebook page.



    Please Support Our Sponsors



    We really appreciate and thank REAL-HR a Higginbotham Company for helping make this podcast happen. Please support them!







    Show Highlights



    Notes from the host:



    Property management communication strategies have pivoted many times over the last few years. There are those who resisted communication change and those that embraced it. Mike Brewer has more done more than simply embrace it. He has teased it. He has pushed it. He has dissected its potential. It is his mission to tease out the human potential in the multifamily space. Enjoy ~~ Jonathan Saar Market Me Social



    Communication, Social Media, and Employee Education – The RADCO Companies Approach



    Some questions we discussed:



    * How has RADCO leadership pivoted or adjusted to the major change in how we do business?* With a fairly spread out portfolio, how have you seen communication strategies evolve over the years?* Your company is very involved in using social media to communicate the RADCO brand. What did it take for the team to embrace that program?* You and I have spoken about employee education as an investment rather than an expense. Can we dive into that? Have you reviewed metrics that reflect that statement?



    Any actionable tips could you share that has served you well as an educator?



    Surround yourself with people who have a passion for education. If you really desire to be great in your life, excellent in your work, be intentional about your education.Mike Brewer – COO The RADCO Companies



    If you enjoyed this episode be sure to check out:


    * Fair Housing Education – An Investment in Career and Company
    * Bringing Humanity To Your Insanity
    * Maintenance Training – Connecting Text Book to Real World
    * The Mission to Tease Out Human Potential in the Multifamily Space
    * Employee Engagement and the Rang...

    • 29 min
    Employee Engagement and the RangeOn Experience

    Employee Engagement and the RangeOn Experience

    Episode 7- JuvoHub Podcast







    Our Special Guest: Lise Rozier





    Please Support Our Sponsors:







    Lise Rozier joined RangeWater in 2011 as Director of Training and brings over 20 years of experience in residential and commercial real estate and property management. Lise has worked in almost every facet of real estate property management and is a licensed Realtor®.





    We really appreciate and thank REAL-HR a Higginbotham Company for helping make this podcast happen. Please support them!













    Show Highlights



    Notes from the host:



    Do you want to see a stellar example of a transparent social corporate approach to employee engagement? Then I highly recommend you connect with all of RangeWater's social media channels. You can find them all on the LiveRangeWater website. You can just feel the energy that comes from leadership and is transfused into their team. This culture has aided them in recruiting top talent and contributed to a high level of employee retention. ~~Jonathan Saar



    Components of a Successful Learning and Development Department



    Some questions we discussed…



    * What are the core elements of the RangeWater learning and development department?* RangeWater is transparent and social when it comes to its brand and its employees. How has this aided employee growth?* What are some tips you can share that help drive employee engagement?



    Our employees are the voice of our company.Lise Rozier



    Support of Local and National Affiliates



    We know that you and your team are very involved with organizations such as the Atlanta Apartment Association and the Institute of Real Estate Management (IREM). How has this approach helped your team's learning and development?



    What one actionable tip could you share that has served you well as an educator?



    Never lose sight of the human component. Don't treat your employees like numbers. Lise Rozier



    If you enjoyed this episode be sure to check out:


    * Fair Housing Education – An Investment in Career and Company
    * Bringing Humanity To Your Insanity
    * Maintenance Training – Connecting Text Book to Real World
    * The Mission to Tease Out Human Potential in the Multifamily Space
    * Employee Engagement and the RangeOn Experience

    The Customer Experience – Creating a Sustainable Brand Program

    The Customer Experience – Creating a Sustainable Brand Program

    Episode 6- JuvoHub Podcast







    Our Special Guest: Mark Howell





    Please Support Our Sponsors:







    In this episode, we welcome our guest, Mark Howell, from Howl Creative Concepts. Mark has over 20 years of industry experience. He is a passionate national speaker that makes each day count and helps your team live & breathe that commitment. Be sure to check out his website and see the list of class offerings he has!





    We really appreciate and thank REAL-HR a Higginbotham Company for helping make this podcast happen. Please support them!













    Show Highlights



    Notes from the host:



    Do you truly know the difference between customer service and customer experience? Mark Howell from Howl Creative Concepts, took me on a journey that truly demonstrated his passion for the topic and what it takes for a property management company to be successful when rolling out a program of this magnitude. ~~Jonathan Saar



    Thank you for listening to the show!



    The difference between CS ( Customer Service) and CE (Customer Experience)



    * Ask yourself what makes you truly authentic when delivering the customer experience.* Customer experience means moving past the policy manual.



    There's a difference between, what's it called, will and a skill. I can teach you the skill, but I can't teach you to have the will.Mark Howell



    Your “Brand” is the foundation for success. Determining associated emotions behind the brand.



    Some questions we discussed…



    * How do discussing global brands help us connect with what our “brand” is?* Why do certain global brands excite us?



    Team Engagement – Steps To Living Your Brand



    More questions we discussed…



    * How are you helping PM to develop that framework?* What does the opt-in process look like?* Does a mentoring component come into play?* How does a training department follow through on a program like this?



    What one actionable tip could you share that has served you well as an educator?



    Be adaptable to the learning needs of our teamMark Howell



    If you enjoyed this episode be sure to check out:


    * Fair Housing Education – An Investment in Career and Company
    * Bringing Humanity To Your Insanity
    * Maintenance Training – Connecting Text Book to Real World
    * The Mission to Tease Out Human Potential in the Multifamily Space
    * Employee Engagement and the RangeOn Experience

    • 31 min

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