10 episodes

Are you in the training and/or human resources profession in the property management industry? This show is for you. JuvoHub is your central hub.

JuvoHub - Property Management Podcast Jonathan Saar

    • Business
    • 4.3 • 3 Ratings

Are you in the training and/or human resources profession in the property management industry? This show is for you. JuvoHub is your central hub.

    Technical Training – Evolve and Adapt

    Technical Training – Evolve and Adapt

    Episode 38







    Fear of change is common. As a result, embracing new technologies can pose a challenge within the property management community. Mike Whaling joins us to discuss how a positive approach to technical training will help us evolve and adapt while enjoying the benefits that tech can bring.











    Host(s): Jonathan Saar from Market Me Social and Mark Howell from Howl Creative Concepts







    Our Special Guest: Mike Whaling from 30 Lines







    Mike Whaling is the founder of 30 Lines. 30 Lines helps with digital marketing for local businesses and real estate. Mike specializes in comprehensive online marketing programs using social media, search engine optimization, and reputation monitoring to create and manage a successful online presence for multifamily communities.







    Show Highlights







    Covid 19 has ushered in an unprecedented need for new technologies. While the goal of these new technologies is to make our lives easier, many are wary of the learning curve, not to mention the fear of being replaced. Today’s topic addresses these concerns while sharing how these new technologies can help us all serve our customers better.







    Key Questions/Topics Covered







    Property Management – A technological shift







    Over the last eighteen months, Covid has created a need for more and more technology to help adjust to a new way of doing business. Business growth and success have now become dependant on both service and technology. Companies need to determine where tech fits in with their communities and brand. By ensuring that the tech fits your business, you can deliver a great experience to your residents.







    How can property management companies embrace instead of hate tech?







    Management needs to communicate the why! By identifying the problem and sharing how tech will help, people are more likely to be on board with it. Make sure that your staff understands that the tech is not here to replace them. Instead, it’s there to help or complement them, helping them deliver a better customer experience.







    The future of tech in property management







    Tech is making colossal progress right now, and it’s only accelerating. We are focusing on creating tools that better serve our customers and educating our staff on using them to their full potential.







    Tech leading to new property management positions







    Onsite teams are already overwhelmed with their daily responsibilities. Expecting them to take on the additional role of tech support just doesn’t make sense. We will see an evolution and creation of job positions for people that specialize in property management tech.







    New Technology – Finding a balance







    A thought that is often raised is that employees can become too dependent on tech, resulting in poor customer service. It may be easy to blame the technology, but employee performance is based on the employee, not the tech, at the end of the day. You will always have employees that are only interested in doing the bare minimum while others are invested in doing more. Employees that embrace new technology and use it properly will consistently achieve a balance and deliver a superior ...

    • 44 min
    “Be A Person”! – Networking for Your Career Path

    “Be A Person”! – Networking for Your Career Path

    Episode 37







    Networking is an essential part of the property management industry. It can directly impact your personal career path. Judy Bellack joins us to talk about how your approach to networking can determine your level of success.











    Host(s): Jonathan Saar from Market Me Social and Mark Howell from Howl Creative Concepts







    Our Special Guest: Judy Bellack from Judith Lawrence Associates







    Judy Bellack is a 30-year veteran of the multifamily industry, holding various executive leadership positions with some of the foremost supplier companies. Judy has served both as Chair of NAA’s National Suppliers’ Council and NMHC’s Supplier-Partner Alliance and was the recipient of NAA’s Outstanding Supplier in 2010. She currently owns her own consulting practice advising start-up technologies in the multifamily space and is also the Industry Principal for the non-profit Michelson Found Animals Foundation, focusing on their Pet Inclusive Housing Initiative.







    Show Highlights







    Judy has channeled her years of experience into her consulting practice. She joins us to talk about just one of the many topics that she has a wealth of knowledge in: networking. There are many different approaches one can choose when it comes to networking, but how can we do it in a positive and fulfilling way?







    Key Questions/Topics Covered







    The DOs and DON'Ts of property management networking







    There are a lot of misconceptions about what “good” networking looks like in our industry. Most approach it with a tunnel focus of what they are trying to accomplish and become overly aggressive. Their driving thought is that they need to meet people solely to sell whatever they are selling. This can be very short-sighted and close more doors than it opens. A better approach is to take the pressure off and focus on the people. Look at how to have meaningful interactions to create long-term, win-win relationships.







    Be personable







    To network effectively, we need to avoid being the typical salesperson as we all know that persona can be very off-putting. Instead, be yourself. Give others a chance to get to know and understand who you are and where you are coming from. Remember that people you are engaging with have challenges and needs, so be sincere. People want to do business with people they like. And chances are, if they like you, they will refer you to other industry partners.







    Networking – It needs to be a culture







    Again there is a common industry misconception that you only need to network when you need something. Perhaps you are thinking of a job change, and it’s like: “Oh okay, time to network!” This is not a good practice. Networking needs to be part of your career culture, not an afterthought. We all need to be continually working on developing new relationships while preserving our current ones. Think of it as an investment in yourself, your career, and your company.







    Getting to the heart of networking







    Metrics. Yes, they are important. But are they the be-all and end-all? If your company’s culture focuses on metrics alone, break yourself mentally out of that thought process.

    • 41 min
    Resilience in Property Management – Finish the Race

    Resilience in Property Management – Finish the Race

    Episode 36







    How would you define resilience? How can this quality help with your career in property management? Join us as we talk with industry expert Ed Buckley from Avenue 5, whose career has spanned over 25 years, and see how his resilient attitude helped him on his path to success.











    Host(s): Jonathan Saar from Market Me Social and Mark Howell from Howl Creative Concepts







    Our Special Guest: Ed Buckley from Avenue5 Residential







    Ed Buckley is currently working as the Vice President of Operations at Avenue5 Residential. Ed began his multifamily industry career in 1998 and has overseen performance for lease-up, stabilized, mixed-use, and LIHTC properties. Prior to joining Avenue5, Ed served in portfolio leadership roles for Equity Residential, Concord Management, Integral Property Management, US Residential Group, and Greystar. He holds certified apartment portfolio supervisor (CAPS) and housing credit certified professional (HCCP) designations.







    Show Highlights







    How do you build a lifelong successful property management career? One key element is resilience. What do you think of when you hear that word? This episode takes a deep dive into resilience and why it’s so important.







    Key Questions/Topics Covered







    What has kept you resilient throughout your property management career?







    There will always be another issue, another mountain to climb as far as managing properties goes. We need to remember that we are managing people’s homes. There is a quote that I love that I saw hung up somewhere: “Residents don’t live where we work; we work where they live.” You have to be resilient and meet any challenge because people rely on us for where they live!







    Tips for maintaining a positive attitude







    It sounds a bit cliché – but I always try to treat people the way I would want to be treated. No matter what, understand that everyone is always going through something. When something goes wrong, I can cuss with the best of them, but I try not to make it personal and remember that we need to work through the situation and solve it.







    Covid and resilience







    I am amazed by both the resilience and creativity that I saw and experienced during the pandemic. For example, I took part in a weekly phone call attended by property managers and vendors from all over the U.S.. Competitors right there on the same call, all brainstorming together on how to meet the unprecedented challenges we were all facing. Vendors there not to sell but to show how they could support the industry. Truly amazing to see us all come together during this time.







    That was on a national level. Back at home, it was hard to transition to a new office way of life: plexiglass everywhere and masks. For me, it was a challenge to switch to virtual leasing. Regardless, changes needed to be made, and we did.







    Overcoming challenging situations







    I am known as the cleanup guy. As many of you know, in third-party management, you always have 30 days to lose a property. So coming into a property that has low occupancy and is hemorrhaging money is always a challenge. There is no magic wand that is going to get you immediate results. However, it starts with making the right decisions from day one.

    • 33 min
    Employee Turnover – An Onsite Perspective

    Employee Turnover – An Onsite Perspective

    Episode 35







    We all know that employee turnover is an ongoing problem within the property management community. We welcome back Kathy Woodard from Harbor Group and Mrs. Gamechanger to discuss her recent experience and give us an onsite perspective.











    Host(s): Jonathan Saar from Market Me Social and Mark Howell from Howl Creative Concepts







    Our Special Guest: Kathy Woodard from Harbor Group Management and Mrs.Game Changer







    Kathy Woodard is an industry icon with a career spanning over 25 years. She is an NAAEI faculty member, CAPS/CAM/HVAC Certified Specialist. Her most significant experience is related to acquisition transitions, occupancy jumping, systems training, operations management, and motivational speaking. Kathy currently represents Harbor Group Management and has her own Property Management Support company – MrsGamechanger.fun.







    Show Highlights







    Kathy Woodard, who has worked in multiple aspects of property management, joins us to discuss the employee turnover challenge. She shares some great insights and tips that she and her team at Harbor Group have implemented to tackle this challenge.







    Key Questions/Topics Covered







    What brought you back to onsite management?







    I was working with large property management companies as the Director of Multifamily Division for an HVAC company. I was doing a lot of motivational speaking for property management companies and having daily motivational conversations with property managers all over the country. This helped me realize how much I missed the property management side of things. I determined I wasn’t where I was supposed to be and fell into this fantastic opportunity with a company that matched my beliefs in company culture. I joined Harbor Group International and have been loving it ever since.







    Stress level magnification and employee turnover







    Through my MrsGameChanger.fun communications, I began having daily conversations with managers that literally would “cry”…  tears, blubbering, ugly crying.  The stories they gave me were appalling about the experiences they were having on site. Their struggles ranged from how residents were treating them due to Covid right down to how employees were treating each other.







    This gave me a good idea of what I would be facing upon my return. The good news was I was very refreshed from my break and ready to “jump in and hold on.” It didn’t take me long to experience some of what others had relayed to me. The residents were are all home.   All the kids were homeschooled, and all the pools are closed. It was going to be a long summer.







    Because Woodlake Reserve was an acquisition property, I was blessed with the opportunity to hire my own team. I have a history with all my amazing team members, so I have not suffered as others have. But I am still communicating with clients all over the country via MrsGamechanger.fun, and here is what I am hearing.  Long-time, seasoned maintenance gurus are jumping ship now, during the busiest season, and starting new careers in cross-over industries. We have expected them to be plumbers, HVAC techs, electricians, and garbage men. While our office personnel is enjoying the luxury of air conditi...

    • 36 min
    Active Threat Mitigation in Property Management

    Active Threat Mitigation in Property Management

    Episode 34







    It is not an easy conversation but a necessary one. Times require that all property management companies include training in active threat mitigation. Our guest, Mike Weller from Intelligence Consulting Partners, helps us understand how the right training can save lives.







    Estimated reading time: 3 minutes











    Host(s): Jonathan Saar from Market Me Social and Mark Howell from Howl Creative Concepts







    Our Special Guest: Mike Weller from Intelligence Consulting Partners (ICP)







    Michael Weller served in the United States Marine Corps with distinction and earned an honorable discharge leading to a career within the law enforcement profession for over 31 years. He has channeled this experience into his current career as the Vice President of Operations for Intelligence Consulting Partners (ICP) for nearly 20 years as he continues to enhance his abilities by engaging in regional, national, and global instructional creation.







    Show Highlights







    Does your team have a plan? Just like everyone knows where the exits are in the event of a fire, your staff needs to know what to do in the event of an active threat. But is all training the same? What should you consider when choosing your training?







    Key Questions/Topics Covered







    How does Intelligence Consulting Partners help America?







    Our team has over 25 years of subject matter experience in the field of active threat mitigation. We have taken this experience and created a hands-on program that can be adjusted to each business’s individual needs.







    Why should active threat mitigation be part of every business’ training program?







    We again recognize that this is not an easy conversation, but times have changed as statistics and events have shown. Every company needs to provide its employees with the tools they need to survive in a crisis situation.







    What does Step 1 of your Active Threat Mitigation program look like?







    We believe in a tailored approach over cookie-cutter videos, or impersonal one-size-fits-all training courses. We start with a full site assessment to see exactly what is needed. From there, we build a customized training plan.







    How would your tailor training for the property management community?







    We would start at the corporate office level with a full assessment. From there, we would help create policies and training that would branch out to all their properties, being sure that each property’s individual needs are met.







    Multifamily: What about the residents?







    Believe it or not, people are more interested in threat mitigation than not. For your multifamily communities, we would recommend one of our seminars to provide them with the basics and know-how in the event of a crisis.







    We are here to empower people, not fuel fear. Our goal is not to focus on tragedies as much as to learn from prior events to prevent further victimization. We are here to help people understand how small changes can protect themselves and potentially save lives. 

    • 39 min
    Creating Your Super Fantastic Process

    Creating Your Super Fantastic Process

    Episode 33







    Are you ready to find your fantastic process? Gary Gregory from Steadfast Living joins us to discuss how each and every one of us can achieve our goals both personally and professionally by finding our fantastic process.











    Host(s): Jonathan Saar from Market Me Social and Mark Howell from Howl Creative Concepts







    Our Special Guest: Gary Gregory from Steadfast Living







    Gary Gregory has over 20 years of experience in both student and multi-family housing. Currently, his path has led him to the position of Director of Operational Initiatives at Steadfast Living. His personal drive has led to many personal accomplishments from a sponsored triathlete to a best-selling author of two books, The Super Fantastic Principles, and The Super Fantastic Process. His love for self-awareness and improvement is both genuine and contagious.







    Show Highlights







    Buckle up for this mind-expanding episode! Gary helps us get to the heart of success and throws down significant truths on how we all can unknowingly sabotage our personal and professional growth and shares insights on how we need to better ourselves to be better leaders.







    Key Questions/Topics Covered







    How has your career path evolved over the years?







    My first taste of the housing industry was as a resident advisor at university. From there, I moved into the private sector of student housing. While it was an unbelievable amount of work, it was incredibly fulfilling to watch students grow. After a number of years working in this aspect of the industry, I decided it was time for a change and accepted a position as a community manager in a multi-family community. As I continued to grow personally, it led to growth professionally and has led me to where I am today as Director of Operational Initiatives at Steadfast Living. Self-awareness is what gave me (and can help you) the ability to figure out what I needed to do to get to the next level.







    What led to you becoming an author?







    Believe it or not, I was actually told by my English professor back in university that I was a terrible writer. But I am always looking for a new challenge, and some of the things I try to get added to my “bucket list,” and they grow from there. I had a lot of knowledge and experiences I wanted to share and started with posting on LinkedIn. That grew into writing articles. I asked myself during the process, “How far can I go? How far can I push it?” The answer was becoming a best-selling author.







    Moments of doubt that were not allowed to hinder achievements.







    It is easy to look at our lives and say, “I am too busy to do anything else.” I get it. I am a husband, father, and I work full-time. I had to really look at how I was spending my time. My choices could either help me reach my goals or hinder them. After you figure out the “why” in your goal, eliminate the fluff to figure out how you are going to do it.

    • 35 min

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