17 min

Karen Peeters 'Discovering digital reliability and quality: the Toyota story‪'‬ This is HCD - Human Centered Design Podcast

    • Design

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Welcome to World Wide Waste, a podcast about how digital is killing the planet and what to do about it. What is quality when it comes to web design, web development, web management? How do we know the customer is having a quality experience? How do we know as a web professional that we are doing a quality job? These are questions Karen Peeters, General Manager, Omni-Channel Management at Toyota Europe has been asking. I must apologise that the quality of the recording of Karen's voice is very poor. We had technical difficulties. However, the quality of the information that Karen delivers is extremely high. In fact, it is some of the most important insights that I have heard in 25 years of working in web management.

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This is HCD Podcast Network
EthnoPod with Jay Hasbrouck
Bringing Design Closer with Gerry Scullion
ProdPod with Adrienne Tan
Getting Started in Design with Gerry Scullion
Power of Ten with Andy Polaine
NEW: The Big Remote with Gerry Scullion and Andy Polaine
NEW: Moments of Change with Melanie Rayment
Talking Shop with Andy Polaine and Gerry Scullion
Decoding Culture with Dr. John Curran
NEW: World Wide Waste with Gerry McGovern
NEW: Global Jams Podcast with Adam Lawrence and Markus Hormess

Connect with This is HCD
Follow This is HCD us on Twitter
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Sign up for our newsletter (we have lots of design giveaways!)
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See omnystudio.com/listener for privacy information.

We need your support. Show some love by becoming a Premium Member.

Welcome to World Wide Waste, a podcast about how digital is killing the planet and what to do about it. What is quality when it comes to web design, web development, web management? How do we know the customer is having a quality experience? How do we know as a web professional that we are doing a quality job? These are questions Karen Peeters, General Manager, Omni-Channel Management at Toyota Europe has been asking. I must apologise that the quality of the recording of Karen's voice is very poor. We had technical difficulties. However, the quality of the information that Karen delivers is extremely high. In fact, it is some of the most important insights that I have heard in 25 years of working in web management.

This is Doing
See our current innovation courses

This is HCD Podcast Network
EthnoPod with Jay Hasbrouck
Bringing Design Closer with Gerry Scullion
ProdPod with Adrienne Tan
Getting Started in Design with Gerry Scullion
Power of Ten with Andy Polaine
NEW: The Big Remote with Gerry Scullion and Andy Polaine
NEW: Moments of Change with Melanie Rayment
Talking Shop with Andy Polaine and Gerry Scullion
Decoding Culture with Dr. John Curran
NEW: World Wide Waste with Gerry McGovern
NEW: Global Jams Podcast with Adam Lawrence and Markus Hormess

Connect with This is HCD
Follow This is HCD us on Twitter
Follow This is HCD on Instagram
Sign up for our newsletter (we have lots of design giveaways!)
Join the practitioner community on This is HCD Slack Channel
Read articles on our This is HCD Network on Medium

See omnystudio.com/listener for privacy information.

17 min