34 episodes

Selling products online is challenging and can lead to poor customer experiences. In each episode, we explore how entrepreneurs and organizations in e-commerce are delivering delightfully unexpected experiences to their shoppers and customers! Amazon FBA, Shopify, artificial intelligence... We’ll discuss what matters today and what you can do to build a better eCommerce business, we’ll show you how! :)

Do you appreciate the show? >>> Leave us a review and rating in iTunes, or wherever you get your podcasts! Please and thank you. :)

Do you have an inquiry related to the podcast? >>> Email us: keepsmiling (at) sellersmile.com.

Keep Smiling: The E-Commerce Customer Experience Podcast SellerSmile

    • Business
    • 5.0 • 5 Ratings

Selling products online is challenging and can lead to poor customer experiences. In each episode, we explore how entrepreneurs and organizations in e-commerce are delivering delightfully unexpected experiences to their shoppers and customers! Amazon FBA, Shopify, artificial intelligence... We’ll discuss what matters today and what you can do to build a better eCommerce business, we’ll show you how! :)

Do you appreciate the show? >>> Leave us a review and rating in iTunes, or wherever you get your podcasts! Please and thank you. :)

Do you have an inquiry related to the podcast? >>> Email us: keepsmiling (at) sellersmile.com.

    Ep. 033 - A Career in Customer Service with Jace of SellerSmile

    Ep. 033 - A Career in Customer Service with Jace of SellerSmile

    Jace, from Marikina City, Philippines, has made her career in different roles related to customer service. From Cricket Wireless to e-commerce with Seller Labs and Snagshout where she met Michael and Tygh. Today, Jace is a Customer Experience Specialist at SellerSmile, specializing in account management and internal training.
    Full video interview: https://www.sellersmile.com/033

    • 34 min
    Ep. 032 - Digital Nomading and Remote Work with Yasine Honerkamp of SellerSmile

    Ep. 032 - Digital Nomading and Remote Work with Yasine Honerkamp of SellerSmile

    Show notes: sellersmile.com/032
    This is a discussion with Yasine Honerkamp, a Customer Experience Project Manager at SellerSmile.

    We talk about how Yasine travels the world (Portugal, Spain, Morocco and more) while working in customer service.

    Yasine recounts how he had to adjust his life and travel plans after the COVID pandemic took affect.

    Support the show!
    >>> Leave us a review and rating in iTunes, or wherever you get your podcasts! Please and thank you. :)
    Have an inquiry related to the podcast?!
    >>> Email us: keepsmiling(at)sellersmile.com.
    This show is produced by SellerSmile, your e-commerce customer service team.

    • 39 min
    Ep. 031 - 9 Customer Service Mistakes Amazon Sellers Make & How to Avoid Them (WEBINAR)

    Ep. 031 - 9 Customer Service Mistakes Amazon Sellers Make & How to Avoid Them (WEBINAR)

    Today I’d like to share the audio from a recent webinar I cohosted with Katie, Kenly, and Brittany of Kaspien. They're wonderful people and know a ton about Amazon customer service!

    Kaspien is “tech- enabled growth marketplace based out of Spokane, Washington. They offer a range of services. I’ve met some of their leadership and they’ve been an Amazon seller since 2008! They know their stuff. They introduce themselves much better than I could at the beginning of the presentation.
    Show notes: sellersmile.com/031
    Show Links
    Kaspien Support the show!
    >>> Leave us a review and rating in iTunes, or wherever you get your podcasts! Please and thank you. :)
    Have an inquiry related to the podcast?!
    >>> Email us: keepsmiling@sellersmile.com.
    This show is produced by SellerSmile, your e-commerce customer service team.

    • 56 min
    Ep. 030 - Contact Amazon Buyers from Customer Reviews on the Brand Dashboard; Resolve Critical Issues and Build Trust

    Ep. 030 - Contact Amazon Buyers from Customer Reviews on the Brand Dashboard; Resolve Critical Issues and Build Trust

    Show notes: sellersmile.com/030.
    In June 2021, Amazon released an update to their Customer Reviews on the Brand Dashboard feature. 
    Here’s a helpful screencast of this new feature, Tygh introduces this feature and shows you how to use it with your own brand!  
    Show Links
    Amazon Brand Registry. VIDEO Screencast on YouTube: Contact Amazon Buyers from Customer Reviews on the Brand Dashboard. Support the show!
    >>> Leave us a review and rating in iTunes, or wherever you get your podcasts! Please and thank you. :)
    Have an inquiry related to the podcast?!
    >>> Email us: keepsmiling@sellersmile.com.
    This show is produced by SellerSmile, your e-commerce customer service team.

    • 9 min
    Ep. 029 - X-Cart & Tyler Henderson; Customer Experience Spotlight

    Ep. 029 - X-Cart & Tyler Henderson; Customer Experience Spotlight

    Tygh catches up with a long-time friend and former coworker, Tyler Henderson. Tyler shares his take on e-commerce customer experience, from working with affiliates at Seller Labs to his activities as a global account executive at X-Cart.
    Tyler Henderson is a Global Account Executive at Seller Labs and X-Cart and a regular speaker on all-things eCommerce. X-Cart works with more than 38,000 brands that did more than seven billion in sales in 2020. X-Cart is the open code eCommerce platform that is the most flexible, scalable, and affordable solution focused on your business success. Paired with their parent company, Seller Labs, X-Cart is able to provide you with a truly omnichannel approach to help you be where your customers buy. Tyler provides actionable advice and strategies on how to bridge the gap between how consumers behave, how digital commerce works, and how brands perceive themselves. You can learn more about X-Cart and Tyler on LinkedIn.
    Show notes: sellersmile.com/029
    Show Links
    Tyler on LinkedIn X-Cart Seller Labs Support the show!
    >>> Leave us a review and rating in iTunes, or wherever you get your podcasts! Please and thank you. :)
    Have an inquiry related to the podcast?!
    >>> Email us: keepsmiling@sellersmile.com.
    This show is produced by SellerSmile, your e-commerce customer service team.

    • 46 min
    Ep. 028 - Amazon Communication Guidelines Update (November 2020)

    Ep. 028 - Amazon Communication Guidelines Update (November 2020)

    Amazon announces an official update to their Communication Guidelines, effective November 3rd, 2020.
    These updates will change communication between sellers and Amazon buyers, influencing the ways sellers use Buyer-Seller Messaging to run their businesses and represent their brands on Amazon.
    Michael and Tygh review Amazon’s full update and annotate with their thoughts and comments along the way.
    Show notes: sellersmile.com/028
    Want to support the show?!
    >>> Leave us a review and rating in iTunes, or wherever you get your podcasts! Please and thank you. :)
    Have an inquiry related to the podcast?!
    >>> Email us: keepsmiling@sellersmile.com.
    This show is produced by SellerSmile, your e-commerce customer service team.

    • 30 min

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5 Ratings