43 episodes

Selling products online is challenging and can lead to poor customer experiences. In each episode, we explore how entrepreneurs and organizations in e-commerce are delivering delightfully unexpected experiences to their shoppers and customers! Amazon FBA, Shopify, artificial intelligence... We’ll discuss what matters today and what you can do to build a better eCommerce business, we’ll show you how! :)

Appreciate the show? Leave us a review and rating in iTunes, or wherever you get your podcasts! Please and thank you. :)

Have an inquiry related to the podcast? Email us: keepsmiling (at) sellersmile.com.

Keep Smiling: The E-Commerce Customer Experience Podcast SellerSmile

    • Business
    • 5.0 • 6 Ratings

Selling products online is challenging and can lead to poor customer experiences. In each episode, we explore how entrepreneurs and organizations in e-commerce are delivering delightfully unexpected experiences to their shoppers and customers! Amazon FBA, Shopify, artificial intelligence... We’ll discuss what matters today and what you can do to build a better eCommerce business, we’ll show you how! :)

Appreciate the show? Leave us a review and rating in iTunes, or wherever you get your podcasts! Please and thank you. :)

Have an inquiry related to the podcast? Email us: keepsmiling (at) sellersmile.com.

    Trademarks, IP and Customer Experience

    Trademarks, IP and Customer Experience

    Show notes: SellerSmile.com/042
    Tools and resources:
    -- USPTO Learning Resources -- SellerSmile is your e-commerce customer service team. We offer a free 7-day trial! Browse our services at https://www.sellersmile.com/services/ -- Try Help Scout for your customer service, the same CRM SellerSmile uses, and get a $50 credit when you sign up through our link at https://helpscout.partnerlinks.io/jftujl9iejkq -- Bluehost for a domain, hosting, or email at https://bluehost.sjv.io/c/3516541/795082/11352 >>> Leave us a review and rating wherever you get your podcasts! Thank you! :)
    Have an inquiry related to the podcast?!
    >>> Email us: keepsmiling(at)sellersmile.com.
    This show is produced by SellerSmile, your e-commerce customer service team since 2017.

    • 11 min
    Ep. 041 - Setting SPF, DKIM and DMARC Domain Records

    Ep. 041 - Setting SPF, DKIM and DMARC Domain Records

    Show notes: SellerSmile.com/041 
    Tools and resources:
    -- SellerSmile is your e-commerce customer service team. We offer a free 7-day trial! Browse our services at https://www.sellersmile.com/services/ -- Try Help Scout for your customer service, the same CRM SellerSmile uses, and get a $50 credit when you sign up through our link at https://helpscout.partnerlinks.io/jftujl9iejkq -- Bluehost for a domain, hosting, or email at https://bluehost.sjv.io/c/3516541/795082/11352 >>> Leave us a review and rating wherever you get your podcasts! Thank you! :)
    Have an inquiry related to the podcast?!
    >>> Email us: keepsmiling(at)sellersmile.com.
    This show is produced by SellerSmile, your e-commerce customer service team since 2017.

    • 12 min
    Ep. 040 - Intro to Email Authentication

    Ep. 040 - Intro to Email Authentication

    Show notes: SellerSmile.com/040 - Email authentication technology serves as a vital defense against phishing scams and unauthorized email impersonation. By implementing email authentication protocols, businesses can protect their customers and uphold their brand integrity. At its core, email authentication involves verifying the legitimacy of an email sender and ensuring that emails are delivered securely.
    Tools and resources:
    -- SellerSmile is your e-commerce customer service team. We offer a free 7-day trial! Browse our services at https://www.sellersmile.com/services/ -- Try Help Scout for your customer service, the same CRM SellerSmile uses, and get a $50 credit when you sign up through our link at https://helpscout.partnerlinks.io/jftujl9iejkq >>> Leave us a review and rating wherever you get your podcasts! Thank you! :)
    Have an inquiry related to the podcast?!
    >>> Email us: keepsmiling(at)sellersmile.com.
    This show is produced by SellerSmile, your e-commerce customer service team since 2017.

    • 10 min
    Ep. 039 - 5 Best Practices for Your Customer Service Email Address

    Ep. 039 - 5 Best Practices for Your Customer Service Email Address

    Show notes: SellerSmile.com/039 - Discover 5 essential tips to optimize your e-commerce customer service email address for success. From branded domains to email authentication, we've got you covered! 
    Tools and resources:
    -- SellerSmile is your e-commerce customer service team. We offer a free 7-day trial! Browse our services at https://www.sellersmile.com/services/ -- Try Help Scout for your customer service, the same CRM SellerSmile uses, and get a $50 credit when you sign up through our link at https://helpscout.partnerlinks.io/jftujl9iejkq >>> Leave us a review and rating wherever you get your podcasts! Thank you! :)
    Have an inquiry related to the podcast?!
    >>> Email us: keepsmiling(at)sellersmile.com.
    This show is produced by SellerSmile, your e-commerce customer service team since 2017.

    • 7 min
    Ep. 038 - E-Commerce Customer Service

    Ep. 038 - E-Commerce Customer Service

    Show notes: SellerSmile.com/038

    >>> Leave us a review and rating wherever you get your podcasts! Please and thank you. :)
    Have an inquiry related to the podcast?!
    >>> Email us: keepsmiling(at)sellersmile.com.
    This show is produced by SellerSmile, your e-commerce customer service team since 2017.

    • 11 min
    Ep. 037 - What is "Customer Service"?

    Ep. 037 - What is "Customer Service"?

    Show notes: SellerSmile.com/037 - Tygh answers the question "What is customer service" with several perspectives from industry leaders, Help Scout, Zendesk, Shopify and ChatGPT.
     Customer service is HUGE for any business so taking the right perspective on it can make all the difference.
    >>> Leave us a review and rating in iTunes, or wherever you get your podcasts! Please and thank you. :)
    Have an inquiry related to the podcast?!
    >>> Email us: keepsmiling(at)sellersmile.com.
    This show is produced by SellerSmile, your e-commerce customer service team since 2017.

    • 9 min

Customer Reviews

5.0 out of 5
6 Ratings

6 Ratings

Swagner2 ,

Get great insight from real Ecom pros

Really great podcast diving into all facets of the ecom business. Really enjoyed the interview with Nathan Hirsch who built and sold Freeeup. Do yourself a favor and subscribe.

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