300 episodes

Keys to the Shop is a podcast designed to provide the coffee retail professional, with insights, inspiration, and the tools you will need to grow and advance your coffee career or coffee business. Together we learn from experts both in and outside the coffee industry as they deliver specific, practical, and actionable advice about barista work, management, leadership, personal development, and anything else that will help you achieve success.

Keys To The Shop : Equipping Coffee Retail Professionals Chris Deferio

    • Food
    • 4.8, 111 Ratings

Keys to the Shop is a podcast designed to provide the coffee retail professional, with insights, inspiration, and the tools you will need to grow and advance your coffee career or coffee business. Together we learn from experts both in and outside the coffee industry as they deliver specific, practical, and actionable advice about barista work, management, leadership, personal development, and anything else that will help you achieve success.

    232 : Re-Building your Staff with Excellence w/ Dave Stachowiak

    232 : Re-Building your Staff with Excellence w/ Dave Stachowiak

    As we seek to rebuild our staff in the midst of the pandemic, many different questions come up about re-hiring, deciding who not to bring back, how to decide who to promote, and generally how do we do this in a way that is good for everyone involved. It is not enamors easy task but today we are going to gain a lot of clarity about these topics and more as we talk with the always insightful, Dave Stachowiak.
    Dave founded Coaching for Leaders in 2011. Since them the podcast has been downloaded 12 million times and is consistently ranked as the #1 podcast in business, coaching, and management.
    Dave was named in Forbes as one of the 25 Professional Networking Experts to Watch in 2015 and has also been featured in U.S. News & World Report. 
    He previously served as Senior Vice President with Dale Carnegie of Southern Los Angeles and led training programs for top organizations like the Northrop Grumman Corporation, The United States Air Force, the Boeing Company, and the University of California system.
    In our conversation today we will cover:
    Why it is an employers market Making smart hiring decisions  The consequences of poor staff placement Longterm thinking vs rushed hiring Assessing readiness  Adjusting our decision mindset Job Descriptions Choosing the right person for the role Immediate steps to take in the right direction Links:
    www.coachingforleaders.com
     
    Dave's past KTTS episodes:
    184 : Making Great Business Decisions w/ Dave Stachowiak
    025 : Mastering the Art of Training w/ Dave Stachowiak
     
    My past episodes on Dave's show:
    How to Lead Part-Time Staff
    415: Employee Retention in Small Business, with Chris Deferio
     
    Related episodes:
    172 : Why Tracking Performance is a Must!
    074 : The Life Changing Power of Good Authority w/ Jonathan Raymond
    028 : Why it’s Ok to be the Boss w/ Bruce Tulgan : A guide to defining and fighting the under management epidemic in your cafe so you can be the manager your staff need 
     
    The BEST in commercial coffee equipment!
    www.prima-coffee.com/keys
     
    Want the best plant based beverage for your coffee drinks?
    www.pacificfoods.com/food-service
     
     
     
     

    • 53 min
    231 : Founder Friday! w/ Blew Kind of Fanny Lou's Porch

    231 : Founder Friday! w/ Blew Kind of Fanny Lou's Porch

    When is comes to community and serving the neighborhood well through the cafe, you'd be hard pressed to find a better example than Franny Lou's Porch, in Philadelphia, PA. 
    Blew Kind began her entrepreneurial journey in 2010 with Leotah's Place in North Philly then, moving across the street and renaming it, she established Franny Lou's Porch. All along the way Blew's goals have been to create an inclusive, loving and distinctly human coffee shop experience. With an emphasis on activism, health, and the history, art, and culture of the black community, Franny Lou's Porch has been a dynamic for peace and change. 
    In today's Founder Friday interview we are going to explore the genesis of Blew's coffee career and also that of her shop and the challenges, lessons, and experiences that she has had seeing this vision into fruition. 
    This was a fantastic conversation and I hope it inspires you. 
    We discuss:
    Faith in your vision Setting up a board for accountability Serving community and co-creating the culture Starting again after moving locations Overcoming financial burdens Experiences of being taken advantage of Strength of vision but reliance on community The maternal, non-heirachical business model  Discussing black owned business, wealth generation  What can coffee do to be more accessible and equitable?  Creating a place of humans and love Links:
    www.frannylousporch.org 
    https://www.gofundme.com/f/franny-lous-porch-covid-relief
    On Instagram
     
    Related episodes:
    230 : Making room for Community in your Shop
    139 : Founder Friday w/ Kusanya Cafe co-founder, Phil Sipka
    183 : Exploring Diversity w/ Phyllis Johnson
    116 : Understanding Gentrification w/ Dr. Stacey Sutton
     
    The BEST in commercial coffee equipment!
    www.prima-coffee.com/keys
     
    Want the best plant based beverage for your coffee drinks?
    www.pacificfoods.com/food-service
     

    • 1 hr 4 min
    Don't fall into FOLO!

    Don't fall into FOLO!

    You've heard of FOMO, but what about the insidious FOLO? This is the Fear of Limited Options and is a big mental hurdle that most coffee bars have to leap over. If you want to run a healthy business and not have your menu built on a very shaky foundation then today's episode is for you. 
    We are going to discuss what is behind FOLO, why you don't need to fall into or follow it, and what to do instead. 
    Recommended episodes:
    Building an Accessible Coffee Menu w/ Joe Marrocco 219 : Building a Winning Food Program w/ Marilei Denila, Culinary R&D Manager, Go Get em Tiger Taste the Rainbow! : Menu knowledge, tasting, flavor, coffee cupping approach to your offerings "Local" does not Equal Quality Visit our awesome sponsors!
    Elevated batch brew and so much more!
    Ground Control Cyclops Brewer
     
    Solid, cafe quality espresso for an accessible price:
    www.flairespresso.com
     
     

    • 13 min
    230 : Making room for Community in your Shop

    230 : Making room for Community in your Shop

    This is going to be a deep dive into some foundational ideas related to your shop and the way it exists in your community. I wasn't planning this episode but I really felt a gut-level urgency about the message.
    Thing is, if we want to build something that lasts and is resilient in the face of our resent and future challenges then prioritizing community what we should be doing. Do we we leave room for, or even really consider, the community when we set out to start and run our stores? What are the ramifications of not doing this and what are the benefits of focusing on it?
    Today I am sharing some deeper thoughts that tap into the roots of the what and why of our profession and I hope you listen with an open heart. 
    Some things we will cover: 
    Your experience-vs-the customer experience Co-creation and knowing your neighbors Connecting with and leaving room for community The relationship between the shop and the customer Stifling growth and giving up control The coffee bar as a platform for others Gentrification and cognitive dissonance  The future of coffee bars and resiliency   
    Conversational nature of your business
    139 : Founder Friday w/ Kusanya Cafe co-founder, Phil Sipka
    227 : Connecting with Hearts and Minds
    181 : Organizational Self-Knowledge
     
    The BEST in commercial coffee equipment
    www.prima-coffee.com/keys
     
    Want the best plant based beverage for your coffee drinks?
    www.pacificfoods.com/food-service

    • 30 min
    Don't Stress about Stress

    Don't Stress about Stress

    There is an abundance of stress to go around right now. I'd say it is likely the most tense and uncertain time I have seen in coffee in my 20 years of working in retail. Stress leads to more stress and as someone who is prone to stress/panic attacks etc I feel this reality all too well. 
    The question is, since it does not seem to be letting up, what do we do with it? 
    Today I wanted to briefly chat about not stressing about stress and  turning the tables on it to use it to our advantage. Please follow the links below for more helpful resources and to listen to the great talk by Kelly McGonigal that was the inspiration for this Shift Break. 
    I love you all. You can do it. 
     
    Links:
    TED Talk: How to make Stress your Friend by Kelly McGonigal
     
    Related Episodes: 
    095 : Dealing with Stress in the Cafe w/ Wellness Counselor, Joe Sanok
    111 : Self Care 101: Taking care of yourself while taking care of others
     
    Visit our awesome sponsors!
    Elevated batch brew and so much more!
    Ground Control Cyclops Brewer
     
    Solid, cafe quality espresso for an accessible price:
    www.flairespresso.com
     
     
     
     

    • 9 min
    229 : 7 Tips for New Managers

    229 : 7 Tips for New Managers

    Entering into a new role, or even just taking over a new cafe or team, is a daunting challenge. Many burn out and the experience leaves a bitter taste in their mouth and a lot of destruction in their wake. In the midst of the reshuffling during COVID there are a lot of opportunities to establish a new way of approaching management in the shop and in this episode I am going to be giving what I think may be some the most important practices to put in place to thrive as a new manager or to make your management new. 
    As I recorded this I got the feeling that it may be one the most essential episode in the KTTS library on the subject.
    Please listen deeply and share widely. 
    I can honestly say that if you practice these things consistently you will have a very strong foundation for the rest of your career.
    We will dig into and expound on:
    Pacing yourself Gaining clarity  Meaningful change + Small wins Trust based relationships and leadership Communication standards One-on-Ones Scheduling your week   
    Related and recommended episodes:
    226 : The Art of being Indispensable at Work w/Bruce Tulgan
    224 : Essentialism: Focusing on what truly Matters w/ Greg McKeown
    028 : Why it’s Ok to be the Boss w/ Bruce Tulgan
    The One-on-One : How one meeting can dramatically impact your coffee shop's culture and morale.
     
    Visit our awesome sponsors!
     
    The BEST in commercial coffee equipment
    www.prima-coffee.com/keys
     
    Want the best plant based beverage for your coffee drinks?
    www.pacificfoods.com/food-service

    • 35 min

Customer Reviews

4.8 out of 5
111 Ratings

111 Ratings

Brett M Turner ,

Thoughtful

Chris hosts guests that dive deep into topics spanning all aspects of the coffee industry and beyond. He also delivers shorter podcasts that are effectively free consulting sessions. One of my consistently favorite podcasts.

damanesr ,

Love it!

Great all around podcast for the coffee professional.

Rockstartraplerbip ,

Most In-Depth and Informative Specialty Coffee Resource

I’m the owner of specialty coffee shop and dry bar. I have been listening to this podcast for a few yeas now. Chris interviews professionals from wide verity of fields which provides a unique prospective. He is a veteran of special coffee industry who is eager to share his knowledge for the benefit of the industry. Highly recommend for business owners, manages, and baristas.

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