KLAS Insights KLAS Research

Adam Cherrington and Dan Czech are joined by Sara Vaezy, Executive VP Cheif Strategy and Digital Officer at Providence Health.

Sara has spent her entire career in or adjacent to healthcare. Working in everything from medical devices to pop health companies, she has now been at Providence Health for 7 years, most of those in the digital health area.

The discussion focuses on how to provide an overarching digital health experience not only with clincial data, but behavioral, economic, and social behaviors that help get clinicians a well-rounded understanding of their patients. Providence Health's motto "Know me, care for me, ease my way," can only be acheived if the organization can leverage their technology to truly "know" their patients in a deep and meaningful way.

Adam Cherrington and Dan Czech are joined by Laura Marquez, head of Digital Transformation at the University of Utah.

Laura Marquez's passion is amplifying the patient voice by putting the patient and their families first. She has been in healthcare for over 20 years, and her goal is to make healthcare better. She believes in smoothing out journeys for patients and caregivers and easing through difficulties in getting care, and billing after care.

Working with both the patient hat and the IT hat on, seeing patients through their circumstance is imperative. We increase empathy and understanding for others when we see through their lens. Invite disparate voices to the table so they can be catered to and make the experience better for them. Getting live feedback on how to make a patient experience better means changes have a quicker turnaround.

KLAS' Jennifer Hickenlooper is joined by Alex Nixon - Senior Research Analyst for the Center for Connected Medicine.

The Center for Connected Medicine (CCM) is an independent think tank at the Unviersity of Pittsburgh specializing in healthcare innovation and new technologies. For the past 6 years, CCM has done a Top of Mind annual report which shows the top 3 technologies that healthcare executives are considering and implementing.

For 2023, the 3 technologies that CCM found to be Top of Mind were Patient Access, Telehealth, and AI. This is interesting considering this matches the previous year's top 3 technologies as well and that may be due to change being slow in healthcare as well as holdover from needs from the COVID-19 pandemic. Healthcare providers and organizations are looking to restore patient volumes, and notice that consumers have more technology choices and greater expectations for their care. Their concern moving forward is that they compete with digital first and tech-enabled companies that are aiming to compete with traditional health systems.

Kyle Chilton is joined by Donna Roach, CIO for the University of Utah.

Donna hails from the midwest and has always worked in healthcare. After creating her own health administration program at the University of Illinois, she continued on to get her Masters in Health Administration. Her focus has always been on administration paired with IT.

Donna discusses people, processes, and IT. Technology is dependent on people and processes, and the IT part is usually the easiest part, it's the people and processes that are more difficult ot manage. People want to be heard and respected and feel like they are a part of the team.

In addition, Donna discusses virtual care and how it will be used post-COVID. Virtual care can also be a way forward in health equity by reaching certain groups of people that may have a difficult time getting physically into an office to see a practicioner.

Ryan Oliver discusses large implementations and why they fail and succeed.

When interviewed, about 50% of healthcare providers say that their enterprise-wide implemenations were problematic and ramifications for those unsuccessful implementations can be long lasting.

How can both vendors and healthcare providres move forward with implementations to make them successful? This podcast discusses Landmark Insights and the goals of this new consultation initiative to proivde transparency and accountability to large-scale HIT implemenations.