Kristen Toohill believes that games are powerful tools for organizational development. She writes books that use the interactivity and immersion of games to solve issues that face organizations today, such as reducing unconscious bias and learning 21st-century human skills. She has worked in the video game industry as a Quality Assurance Tester and SCRUM Master on an MMORPG (massively-multiplayer online role-playing game). She has also done organizational development and games work for Green Tree Games and Revelian. Additionally, Kristen has performed qualitative research within the technological mining and comic book industries. Kristen received her Master’s degree in Business Innovation from Northeastern University and her Bachelor’s in Humanistic Psychology and Business Management from Lesley University. Currently, Kristen is a doctoral student in the Leadership PsyD program at William James College.