Community Conversations Community Conversations

Episode #98 of Community Conversations features Melanie Binder, Senior Manager, Community and Council Engagement, discusses her work at Healthcare Financial Management Association (HFMA) and how she developed and launched a hybrid community platform for their members, and best practices when evaluating community technology platforms.







Hosts Jim Storer and Shannon Abram chat with Melanie about her experience transitioning from account management to community management, the intricacies of navigating the online community technology platforms market, and finding the community technology platform that is the right fit for your organization.























Melanie also shares ideas for expanding your community team, creating content that works for your audiences, and expectations for a successful migration when changing community technology platforms.







Listen to Melanie Binder on Community Technology Platforms















This podcast was made possible by support from Verint.















CommunityConversations-Transcript-#98-MelanieBinderDownload







About Melanie Binder







Melanie is currently the Senior Manager, Community and Council Engagement for Healthcare Finance Management Association (HFMA), and was previously a Community Manager with HFMA. With over 25 years of experience in client services, she was closely involved in the strategic planning, development and launch of new digital communities for both HFMA and ASPB.







As a digital communicator and strategist, she is passionate about creating networks and programs that align with organizational missions and objectives which in turn, provides better service to members.







Melanie was awarded the 2023 Community Leadership Award for Pack Leadership – demonstrating outstanding leadership among her community peers.







About Healthcare Financial Management Association







HFMA empowers healthcare financial professionals with the tools and resources they need to overcome today’s toughest challenges. From online education and certifications to critical regulatory analysis, the benefits of membership are designed to help you create a sustainable future for your organization. You can learn more access their online community here.









More Community Podcasts

Community Conversations is a long-running podcast series highlighting community success stories from a wide variety of online community management professionals.











Episode #97 of Community Conversations features Chris Catania, Head of Community at Esri.







Hosts Jim Storer and Shannon Abram chat with Chris about Leveraging data analytics for community success, community building and education for executives, and his work building a community ROI model and its impact on organizational value at Esri.







Chris shares ideas for building out your own cost benefit model, and explores the positive impact of measuring community ROI.























Listen to Chris Catania on Leveraging Data Analytics for Community Success























CommunityConversations-Transcript-#97Download







About Chris Catania







Chris is an award-winning enterprise community building expert. For more than 20 years, he has helped leaders build community-driven organizations that leverage the power of community and collaboration to deepen trust, increase loyalty, build better products, drive engagement, save millions and grow top-line revenue. As a speaker, consultant and strategist, he has helped audiences transform disengaged customers into loyal and passionate brand advocates. He has led clients to create a digital workplace that connects and builds strong employee relationships and networks. Today he speaks and leads workshops to empower leaders to leverage community as a strategic asset in the workplace and a competitive advantage in the marketplace.







About Esri







Esri is the global market leader in geographic information system (GIS) software, location intelligence, and mapping.







Since 1969, they have supported customers with geographic science and geospatial analytics, what they call The Science of Where.







They take a geographic approach to problem-solving, brought to life by modern GIS technology. They are committed to using science and technology to build a sustainable world.







About Esri Community







Esri Community is an award-winning global online community of Esri users where you can find solutions, share ideas, and collaborate to solve problems with GIS.







More Community Management Podcasts







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Community Conversations is a long-running podcast series highlighting community success stories from a wide variety of online community management professionals.











Episode #96 of Community Conversations features Michelle Mathias, Manager, Community Experience and Programs (Esri Community), and Brianna Ettley, Community Manager, Engagement and Content at Esri.







Hosts Jim Storer and Shannon Abram chat with Michelle and Brianna about the Esri Community program, including a deep dive in their award-winning community advocacy programs.







They also discuss cultivating community leaders, how they grew the MVP program in the Esri Community since its start in 2014, and what’s in store for the Esri Community as they plan a migration to Khoros’ Aurora platform.























Listen to Michelle Mathias and Brianna Ettley on Using MVPs to Power Effective Communities























CommunityConversations-Transcript-#96Download







About Esri







Esri is the global market leader in geographic information system (GIS) software, location intelligence, and mapping.







Since 1969, they have supported customers with geographic science and geospatial analytics, what they call The Science of Where.







They take a geographic approach to problem-solving, brought to life by modern GIS technology. They are committed to using science and technology to build a sustainable world.







About Esri Community







Esri Community is an award-winning global online community of Esri users where you can find solutions, share ideas, and collaborate to solve problems with GIS.







* Melanie Binder on Community Technology Platforms

* Leveraging Data Analytics for Community Success

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Community Conversations is a long-running podcast series highlighting community success stories from a wide variety of online community management professionals.











Episode #95 of Community Conversations features Michael Watkins, Community Manager at Research Innovations Incorporated.







Hosts Jim Storer and Shannon Abram chat with Michael about his community building journey from gaming to engineering, fostering productive workplace culture with community, and ideas for effective programming across diverse office spaces.







Michael also shares best practices for the balancing a structured plan in place for community building in place, while also being willing to take risks and learn from mistakes.























Listen to Michael Watkins on Fostering a Productive Workplace Culture with Community















CommunityConversations-Transcript-#95Download







About Michael Watkins







After starting his community career in the gaming industry, at organizations including Accelerate Gaming and GreyComm Studios, Michael now works in community at Research Innovations, Inc.







About Research Innovations, Inc







Research Innovations Inc. (RII) supports critical defense, intelligence, and cyber customers across the U.S. Government and with select international customers. RII is a leader in Joint All-Domain Command and Control (JADC2) efforts with its cutting-edge solutions, rapidly delivering transformative technology to customers and end-users to achieve its core purpose of “Creating RIIdiculously Awesome® solutions that make the world safer.” By combining user-centered design and agile development methods, they create innovative products and solutions for our customers. They focus on performing cutting-edge research and development of information systems that support Joint Command and Control, Mobile Computing and Cyberspace. Research Innovations is headquartered in Northern Virginia with several work locations and provides an environment and culture that rewards talent and accomplishment. They are a company of mission focused people who are satisfied when they deliver excellence and success to our customers.

Community Conversations is a long-running podcast series highlighting community success stories from a wide variety of online community management professionals.











Episode #94 of Community Conversations features Michelle Sneck, Ph.D., Community Builder, Data Literacy Advocate, Host of the USAA Data Bytes Podcast, and Data Science Evangelist at USAA.







Hosts Jim Storer and Shannon Abram chat with Michelle about community building at USAA, starting at the intersection of data science and community building. Michelle also shares her approach to mentorship, which involves understanding the pain points of others, being honest about their own limitations, and leveraging their network to help others succeed.























Listen to Michelle Sneck, Ph.D. on Community Building at USAA















CommunityConversations-Transcript-#94Download







From Michelle: As promised, here’s a link to a slime mold video. I often think about how communities are like slime molds This video is pretty amazing because it unpacks a bit of the behaviors that slime molds exhibit that are emergent – beyond what can be accomplished with only one individual.







About Michelle Sneck, Ph.D.







Michelle Sneck, PhD (she/her) (@MichelleSneck) is a PhD trained ecologist turned data scientist who loves: the outdoors, solving complex business problems, Star Trek, and heavy metal. She is currently a Data Scientist in Bank Business Intelligence and Analytics at USAA with a PhD in Ecology and Evolutionary Biology from Rice University. Michelle is skilled in the areas of public speaking, data analysis, inference testing, and currently developing machine learning techniques. She is passionate about leveraging the power of data to better serve our members and upholding USAA’s core values of Honesty, Integrity, Loyalty, and Service.







About USAA







The United Services Automobile Association is an American financial services company providing insurance and banking products exclusively to members of the military, veterans, and their families.







More Community Building Podcasts







* Melanie Binder on Community Technology Platforms

* Leveraging Data Analytics for Community Success

Community Conversations is a long-running podcast series highlighting community success stories from a wide variety of online community management professionals.











Episode #93 of Community Conversations features Helen Chen, Senior Community Manager at Research Innovations Incorporated (RII).







Hosts Jim Storer and Shannon Abram chat with Helen about her work building community at Research Innovations, including programs for remote employees, executive lunches, and philanthropy activities. She shared advice for community teams looking to more deeply connect with a internal audience and shared best practices for building and maintaining a collaborative and innovative culture for employees.























Listen to Helen Chen on Building and Maintaining a Strong Internal Community















About Helen Chen







Helen Chen is a Senior Community Manager at Research Innovations, Inc. She is a seasoned community strategist with proven experience leading public, private and social channel communities at organizations including VMWare, Carbon Black, and TheMathWorks.







Her specialties include community management, online learning, social media strategy, collaboration, web content development, organizational development, process optimization.







About Research Innovations, Inc







Research Innovations Inc. (RII) supports critical defense, intelligence, and cyber customers across the U.S. Government and with select international customers. RII is a leader in Joint All-Domain Command and Control (JADC2) efforts with its cutting-edge solutions, rapidly delivering transformative technology to customers and end-users to achieve its core purpose of “Creating RIIdiculously Awesome® solutions that make the world safer.” By combining user-centered design and agile development methods, they create innovative products and solutions for our customers. They focus on performing cutting-edge research and development of information systems that support Joint Command and Control, Mobile Computing and Cyberspace. Research Innovations is headquartered in Northern Virginia with several work locations and provides an environment and culture that rewards talent and accomplishment. They are a company of mission focused people who are satisfied when they deliver excellence and success to our customers.







Related Reading:







* Melanie Binder on Community Technology Platforms

* Leveraging Data Analytics for Community Success

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