90 episodes

Turning disruption and change into peak performance is the challenge of every leader. Nowhere has this been more apparent than in healthcare where leaders are faced with building a future-ready health system responsive to consumer needs that can deliver effective services to those who need it the most.

Welcome to Leader Dialogue, where we address the biggest challenges health system leaders face right now. We don’t admire the problem. Instead, we dissect the challenges and opportunities with our experienced guests. Together, we uncover practical solutions that enable leaders to succeed.

This is the Baldrige Foundation’s Leader Dialogue Program, sponsored by ABOUT Healthcare. When President Reagan introduced the Malcolm Baldrige National Quality Award 30 years ago, he said: “America’s economic strength depends on industry’s ability to improve productivity and quality and to remain on the cutting edge of technology. That’s why this award is so important.” The Baldrige Foundation supports organizational performance excellence in the United States and around the world. This podcast is a testament to reputation of the Baldrige as the preeminent source of performance excellence information you won’t find anywhere else. The Baldrige Foundation is uniquely suited for this mission of educating medical leaders and helping transform the industry in a significant way.

Tune in to hear fellow C-suite executives share the biggest challenges they face. Take note of the practical takeaways as they address labor cost escalations, population health challenges, maximizing consumer experience, improving employee and provider satisfaction, and improving health equity. The co-host and guests offer tips and approaches that you can easily apply in your own organization today.

Hosting the podcast are Roger Spoelman, DBA, MBA and Chuck Peck, MD, FACS. Roger has more than 30 years of experience as a healthcare executive. He served as interim CEO at Trinity Health Regional Systems in New England, Ohio, and Illinois at Loyola University Health System. Roger mentors many executives and assists organizations with strategy, innovation, and succession planning.

Dr. Peck is an internist and rheumatologist by training. For more than three decades, he has served as a practicing physician, faculty member, scientist, medical director, CEO, and partner in a global healthcare advisory company. One of the biggest projects he oversaw was a $108M financial turnaround of a $2B integrated health system in the northeast. Chuck also provides thought leadership insights to different organizations across the country, focusing mainly on operational and financial topics.

Roger and Chuck are joined by two ABOUT Healthcare executives, Darin Vercillo, MD a practicing Hospitalist and CMO of ABOUT healthcare, and Ben Sawyer MBA, PT, OCS, LBB an industry expert. ABOUT Healthcare’s vision is to enable health systems to operate as one, and their mission is to connect those in need with those who heal faster. ABOUT serves over 137 health systems and 940 hospitals, and proudly serves as a MAC Baldrige Society Trustee.

Combining Baldrige Foundation’s performance excellence reputation, Roger, Chuck, Darin, and Ben’s expertise, and the valuable insights of their guests, you won’t want to miss a podcast. Tune in today!

Listen to Leader Dialogue at https://www.leaderdialogue.com/podcast/.

LeaderDialogue Dr. Roger Spoelman and Dr. Chuck Peck

    • Business
    • 5.0 • 4 Ratings

Turning disruption and change into peak performance is the challenge of every leader. Nowhere has this been more apparent than in healthcare where leaders are faced with building a future-ready health system responsive to consumer needs that can deliver effective services to those who need it the most.

Welcome to Leader Dialogue, where we address the biggest challenges health system leaders face right now. We don’t admire the problem. Instead, we dissect the challenges and opportunities with our experienced guests. Together, we uncover practical solutions that enable leaders to succeed.

This is the Baldrige Foundation’s Leader Dialogue Program, sponsored by ABOUT Healthcare. When President Reagan introduced the Malcolm Baldrige National Quality Award 30 years ago, he said: “America’s economic strength depends on industry’s ability to improve productivity and quality and to remain on the cutting edge of technology. That’s why this award is so important.” The Baldrige Foundation supports organizational performance excellence in the United States and around the world. This podcast is a testament to reputation of the Baldrige as the preeminent source of performance excellence information you won’t find anywhere else. The Baldrige Foundation is uniquely suited for this mission of educating medical leaders and helping transform the industry in a significant way.

Tune in to hear fellow C-suite executives share the biggest challenges they face. Take note of the practical takeaways as they address labor cost escalations, population health challenges, maximizing consumer experience, improving employee and provider satisfaction, and improving health equity. The co-host and guests offer tips and approaches that you can easily apply in your own organization today.

Hosting the podcast are Roger Spoelman, DBA, MBA and Chuck Peck, MD, FACS. Roger has more than 30 years of experience as a healthcare executive. He served as interim CEO at Trinity Health Regional Systems in New England, Ohio, and Illinois at Loyola University Health System. Roger mentors many executives and assists organizations with strategy, innovation, and succession planning.

Dr. Peck is an internist and rheumatologist by training. For more than three decades, he has served as a practicing physician, faculty member, scientist, medical director, CEO, and partner in a global healthcare advisory company. One of the biggest projects he oversaw was a $108M financial turnaround of a $2B integrated health system in the northeast. Chuck also provides thought leadership insights to different organizations across the country, focusing mainly on operational and financial topics.

Roger and Chuck are joined by two ABOUT Healthcare executives, Darin Vercillo, MD a practicing Hospitalist and CMO of ABOUT healthcare, and Ben Sawyer MBA, PT, OCS, LBB an industry expert. ABOUT Healthcare’s vision is to enable health systems to operate as one, and their mission is to connect those in need with those who heal faster. ABOUT serves over 137 health systems and 940 hospitals, and proudly serves as a MAC Baldrige Society Trustee.

Combining Baldrige Foundation’s performance excellence reputation, Roger, Chuck, Darin, and Ben’s expertise, and the valuable insights of their guests, you won’t want to miss a podcast. Tune in today!

Listen to Leader Dialogue at https://www.leaderdialogue.com/podcast/.

    Managing Through Change With John Raffoul

    Managing Through Change With John Raffoul

    Every health system leader has unprecedented executive management challenges facing their organization in the wake of the pandemic. The solutions they come up with will serve them not only in the current environment but also in the future. For John Raffoul, the President of Adventist Health White Memorial, managing through the changes is all about understanding the value of the organization’s mission. In this episode, he shares with us how their mission and values helped them overcome the adversities brought by COVID. A Malcolm Baldrige Award Winner, John then talks about the Baldrige framework that allowed them to formulate their strategy, processes, and growth. Join him in this conversation as he dives deep into leadership, employee retention, patient satisfaction, and more!

    • 33 min
    Can Innovation Rescue Healthcare? With Ben Look And Mike Morin

    Can Innovation Rescue Healthcare? With Ben Look And Mike Morin

    Every health system leader has unprecedented executive management challenges facing their organization in the wake of the pandemic. And they highlighted, more significantly, the innovation that needs to be done in the healthcare system. In this episode, we sit down with not just one but two experts in the innovation space. We learn from Ben Look, the Director of the Innovation Hub at Trinity Health (Hq Michigan), and Mike Morin, a serial entrepreneur and co-owner of Seamless Ventures. Together, they dive deep into how innovation can rescue healthcare in a way that is not only great for the patients but also for those in the care team. Ben shares their human-centered design at Innovation Hub while Mike tells us about their Seamless model, both giving us a great understanding of the importance of innovation, especially in unprecedented times.

    • 36 min
    A Roundtable Discussion On The Health System, Executive Management, Pandemic Challenges, And More!

    A Roundtable Discussion On The Health System, Executive Management, Pandemic Challenges, And More!

    Every health system leader has unprecedented executive management challenges facing their organization in the wake of the pandemic. This time, we’re offering a special edition of Leader Dialogue, as the ones who normally asked the questions now get the chance to talk! Today’s episode will be a roundtable discussion with hosts Ben Sawyer, Dr. Chuck Peck, and Roger Spelman about health system leaders and current market challenges. Full of rich engagements, gold nuggets, and educated sources, join us in discovering the perspective of the experienced hosts about the industry!

    • 34 min
    Achieving Financial Stability And Resilience With Carol Burrell

    Achieving Financial Stability And Resilience With Carol Burrell

    In times of crisis, keeping financial stability and building resiliency are challenging tasks indeed. The healthcare industry faced these obstacles due to COVID-19, calling for huge structural adjustments. Dr. Chuck Peck and Ben Sawyer sit down with Carol Burrell, CEO and President of the Northeast Georgia Health System, to share how they survived the pandemic by implementing several strategic changes in their team. Carol breaks down her four-tiered notification system that addresses patient concerns even before lunchtime. She explains how this strategy proved useful in their success, all while keeping their operations aligned with the organization’s core values and overall vision.

    • 38 min
    The Essentials Of Operational Transformation With Dan Mullen

    The Essentials Of Operational Transformation With Dan Mullen

    Dan Mullen will be joining the Leader Dialogue co-hosts on the Nov 15, 2022, podcast. The podcast topic is Technology: Maximizing Your Systems to Accomplish Your Goals. Daniel Mullen joined ABOUT Healthcare as the VP of Innovation in Analytics in November of 2021.

    According to an Oct. 25 report from Health Affairs, “healthcare systems are on track for their worst financial year in decades.” Margins have plummeted, labor expenses continue to climb, outpatient activity has dropped, and inpatient capacity and throughput has become even more challenging to manage, due in part to higher levels of patient acuity and post-acute placement delays. Now more than ever, healthcare organizations require accurate and real-time performance information and a technology platform that effectively supports efficient workflow processes and handoffs.

    In his role Dan is responsible for looking at an array of healthcare data and operational processes in health systems, looking for the best ways to leverage data within systems to improve processes, patient care experience, and increase financial performance.  

    Dan will share his perspective and insights on this important topic, providing practical suggestions that can be applied immediately.

    Guest Background:
    Dan has an MBA with an industrial engineering certification from MIT as well as Six Sigma Master Blackbelt certification. Dan joined ABOUT after an over 25-year career in healthcare process improvement and analytics. Including holding several senior operational roles at United Healthcare, Anthem most recently as the VP of Analytics at Optum.

    • 35 min
    Pragmatic Approaches Of Innovation In Healthcare With Dr. Jennifer Strahan

    Pragmatic Approaches Of Innovation In Healthcare With Dr. Jennifer Strahan

    Jennifer Strahan will be joining the Leader Dialogue co-hosts on the Oct 17, 2022, podcast. The podcast topic is Innovation: Pragmatic Approaches to Innovation During Challenging Times. 
     
    Some of you may already know Jennifer from the key insights she provided on this LeaderDialogue podcast during the height of the pandemic, including advice and guidance on how to best manage through that emerging crisis. Jennifer is considered a national industry thought leader and operational executive. She has extensive knowledge of healthcare strategy and operations gained by leading hundreds of organizations to successfully strategize priorities and achieve targeted results across every domain of healthcare. Specific areas of expertise include end-to-end patient flow, physician practice and hospital service line optimization, strategic facilitation, and integrating performance excellence with technology and enterprise intelligence. She has years of experience working in consulting and professional services as a System Executive Director with WellStar Health System, Director with VHA Georgia (now Vizient Southern States), and Consultant with the Advisory Board Company. She has also worked extensively with the Malcolm Baldrige Foundation.

    Jennifer will share her perspective and insights on this important topic, providing practical suggestions that can be applied immediately.

    Guest Background:
    Jennifer Strahan DSc, MS, FACHE, LSSMBB is the Vice President of Operations for ABOUT Healthcare. Jennifer holds her doctorate degree from the University of Alabama Birmingham, her master's degree from Dartmouth College, her bachelor's degree from the University of South Alabama, and her Lean Six Sigma Master Black Belt from The Ohio State University and Moresteam. She is a Fellow of the American College of Healthcare Executives, and she serves as a visiting professor at Georgia State University’s Robinson College of Business.

    • 32 min

Customer Reviews

5.0 out of 5
4 Ratings

4 Ratings

TracyB24 ,

Excellent Podcast!

No matter which episode you enjoy, you’ll hear stories and insights on how to be better leader. Although the hosts work in the healthcare industry, the principles and advice work well in any segment of business. Great show!

Alex425xyz ,

Great insights, great leader dialogue!

I recently listened to Lisa’s episode with Lindel Fields and it had some great insights into the importance of an engaged workforce, especially relevant now amidst the continuing pandemic, and how we can check in with each other to maintain productivity. This episode is so applicable to a wide audience! As a small business owner, trying to be an engaging leader is always top of mind in order to expand my business and be as efficient and effective as possible. This episode gave me ideas on how to implement some of the best practices mentioned to grow and further drive leads, conversions, and revenue. Lisa did a great job personalizing Lindel’s experiences and expertise as a leader to be applicable for your listeners - a true testament to her hosting.

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