Ep 114: Customer Success Management, Nereyda Esparza, Customer Success Manager @Amazon Business Learn Educate Discover

Nereyda Espraza, Customer Success Manager at Amazon (Amazon Business), shares her insights on what working as a Customer Success Manager is like. CSM is a relatively new but up and coming function, found in a lot of tech companies today.

Nereyda has a BA in Latin American Studies from Smith College, and M.Phil from University of Oxford.

Some of the areas that Nereyda touches upon in this episode include:

1. Nereyda's background and career path
2. What is customer success management
3. Difference between customer success management and account management
4. How customer success is a relatively new role in tech
6. Example of a project Nereyda worked on as a CSM, and examples of activities Nereyda undertook on the project
7. Skills you need to do well in this function
8. Advice for interested candidates and recommended resources

Thank you for listening!!

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