Life at AT&T

Life at AT&T
  • 4.5 (36)
  • BUSINESS
Life at AT&T

A behind-the-scenes look at what it's like to be an AT&T employee.

  1. #25 - The Ethical Hacker

    02/08/2018

    #25 - The Ethical Hacker

    Sean Pohl lives on the web. But it’s not the web many of us ever want to frequent. Sean spends time on the “dark web.” This is the area of cyberspace where you’ll find dangerous people – that seek to steal and sell credit card numbers, medical records and sensitive business information for profit. Sean is a Certified Ethical Hacker – a hacker who uses his online savvy for good. In this episode of the Life@AT&T podcast Sean explains how ethical hackers help keep our network and our customers a step ahead of cyber criminals.

    8 min
  2. #24 - Where We're Going and Where We've Been

    02/07/2018

    #24 - Where We're Going and Where We've Been

    Over the past two years, you have heard some compelling stories from the Life@AT&T podcast. From unique employee profiles to emotional hero stories, our podcast has shed light on the people that make AT&T a great place to work. And as our business grows, so will the Life@AT&T podcast. Get ready to hear more about our game-changing innovation, more stories from our frontline employees and more about what it means to win in a new world. More people, more stories and more perspective – all from the Life@AT&T. Enjoy this look back at some of the most memorable moments from our podcast.

    5 min

  3. 01/30/2018

    #23 - Taylor Swift & The Power of Partnership

    Taylor Swift is, by very definition, a game changer. Her multi-genre style, the creativity in her lyrics and the special relationship she has with her fans have all transformed the music industry. Swift’s most dedicated fans (also known as “Swifties”) feel like they have an intimate bond with the star – and that’s not by coincidence. It’s the basis for her popularity and the crux of AT&T’s partnership with the star and her mega-loyal following. Those partnerships result in exclusive content from the artists and unique and unforgettable experiences for the artists’ fans – experiences that deepen their connection with both the star and our products and services. In this episode of the Life@AT&T, Karyn Spencer, VP of AT&T’s “Hello Lab” team takes us behind the scenes and describes how our celebrity partnerships are developed and how fanning the flames of fandom helps AT&T build brand love.

    12 min
  4. #22 - Whitacre Award winners: Emotional stories in their own words

    12/26/2017

    #22 - Whitacre Award winners: Emotional stories in their own words

    Winning the Whitacre Award, AT&T’s highest award, is an emotional experience – this year, perhaps more so than ever. This year, we honored 32 Whitacre Award winners. That’s the largest number of winners we’ve ever had. These winners went to heroic lengths to provide service – or avert disaster – during the difficult days following one of the several natural disasters we experienced in 2017. In this episode, some of this year’s winners tell us incredible and emotional stories of the actions that led to them winning this year’s award.

    9 min
  5. #21 - Life at AT&T -- Hurricane Maria: First-hand from the frontlines

    12/19/2017

    #21 - Life at AT&T -- Hurricane Maria: First-hand from the frontlines

    Three months after Hurricane Maria slammed into Puerto Rico, our teams are making progress reconnecting our network there. The ability to bring connectivity back to Puerto Rico is a credit to the commitment and hard work of hundreds of employees who who were dispatched there – and the more than 1,800 employees who live and work on the island. They strategize, innovate and persevere through incredible obstacles – both on job sites and at home. In this episode of the Life at AT&T podcast, we talk to Insider writer Chris Morgan, who traveled to Puerto Rico to report on the conditions there – for our employees, their families and our crews who are reconnecting our network. Listen to Life at AT&T – Hurricane Maria: First-hand from the Frontlines

    16 min
  6. #20 - Hurricane Irma: Preparing and responding with compassion

    12/08/2017

    #20 - Hurricane Irma: Preparing and responding with compassion

    As the fury of Hurricane Irma churned toward Florida, Cristy Swink and Robert Suarez faced the task of not only protecting our network, but our people from a direct hit. Cristy Swink, VP and General Manager – Florida and Robert Suarez, Director of Network Services – South Florida, knew they had to act quickly to prepare. And given their history with hurricanes, both knew that preparing their people was their top priority. For Swink, hurricanes are deeply personal. The mention of the word takes her thoughts and emotions back to 2004, when her family’s home took a direct hit from Hurricane Ivan. Swink and Suarez paint a vivid picture of the Hurricane Irma – with the full force of fierce winds, torrential rain and incredible outpouring of compassion that came with it.

    16 min
  7. #19 - Customer-focused. Customer First.

    10/06/2017

    #19 - Customer-focused. Customer First.

    In this episode of the "Life at AT&T" podcast, we focus on what it really means to be customer-focused. From the language we use, to the relationships we forge, to the solutions we provide – what does it mean to be fully committed to Our Promise to put customers first in everything we do? Justin Gadde invites us into his new entertainment-focused store in Newport Beach, California. As we tour his new digs, Justin reminds of the importance of staying connected, staying engaged and staying passionate about our customers.

    9 min
  8. #18 All day, every day

    07/24/2017

    #18 All day, every day

    The best entertainment and communications experiences in the world are created on the best network. It’s as simple as that. So, if our network goes down, the key is constant monitoring and quick restoration. That’s why we have employees who monitor our network 24/7. Employees like Vinny Lewonka. Vinny’s a shift manager at our Global Technology Operations Center (GTOC) in Bedminster. He manages a team of 10-15 incident managers, depending on the shift. “You want to restore customer service as quickly as possible, right? So the faster you get in front of it, theoretically, the faster you can fix it,” said Vinny. On the latest Life at AT&T podcast, hear what goes in to making sure you have service all day, every day.

    10 min
See All (18)

4.5
out of 5
36 Ratings

About

A behind-the-scenes look at what it's like to be an AT&T employee.

Information

  • Creator
    Life at AT&T
  • Years Active
    2016 - 2018
  • Episodes
    18
  • Rating
    Clean
  • Copyright
    © All rights reserved
  • Show Website
    Life at AT&T

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