37 min
The CX Live! Episode 15: Humanistic Design w/ Roseanne Bell The CX Live!
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- Management
In this episode, Roseanne Bell discusses the purpose of humanistic design in customer experience programs and the power of creating a comfortable environment for in-person and virtual engagements to support business goals, create long lasting relationships and build trust.
Episode Highlights:
How design plays into customer-facing spacesWhy the customer experience journey and physical environment need to be designed at the same timeGetting the right people on the team from the beginningThink backwards, sideways, and upside downExploring color, light, volume, layout, and physical comfort in your spacesIncorporating elements of nature into the designWhat to do with virtual engagements - mirror real life as much as possibleIdeas to replicate movement around your center as if you were really thereUsing robots that are more refined and manageable than beforeThe top 3 things to focus on when designing your center’s experienceWhen and how to do value engineering Do yourself a favor now - make friends and grease the wheels!Guest Thought Leader:
Roseanne Bell
President, Bellwether Design LLC
I am president of Bellwether Design LLC. For many years, we have been involved in all types of interior architecture and design. We specialize in high-tech corporate environments such as Executive Briefing Centers, Customer Experience Centers, Innovation Centers, and other customer-facing spaces. In addition, we design NOCs, EOCs, and Command & Control Centers.
In this episode, Roseanne Bell discusses the purpose of humanistic design in customer experience programs and the power of creating a comfortable environment for in-person and virtual engagements to support business goals, create long lasting relationships and build trust.
Episode Highlights:
How design plays into customer-facing spacesWhy the customer experience journey and physical environment need to be designed at the same timeGetting the right people on the team from the beginningThink backwards, sideways, and upside downExploring color, light, volume, layout, and physical comfort in your spacesIncorporating elements of nature into the designWhat to do with virtual engagements - mirror real life as much as possibleIdeas to replicate movement around your center as if you were really thereUsing robots that are more refined and manageable than beforeThe top 3 things to focus on when designing your center’s experienceWhen and how to do value engineering Do yourself a favor now - make friends and grease the wheels!Guest Thought Leader:
Roseanne Bell
President, Bellwether Design LLC
I am president of Bellwether Design LLC. For many years, we have been involved in all types of interior architecture and design. We specialize in high-tech corporate environments such as Executive Briefing Centers, Customer Experience Centers, Innovation Centers, and other customer-facing spaces. In addition, we design NOCs, EOCs, and Command & Control Centers.
37 min