21 min
Lost a client? Do THIS! Millennial Mom Movement
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- Marketing
Heard this before? "I need to cancel my services." We’ve been there too, and today we’re talking about this common yet dreaded scenario for service-based providers: losing a client.
But instead of viewing client loss solely as a negative, I prefer to see it as a growth opportunity. Negative feedback pushes us to innovate and improve at an accelerated pace. 📈
I walk you through my exact process when facing client departure in our agency:
Assess external factors: Is it due to client losses, a shift in their offer, or the completion of a project?Clarify expectations: Did we clearly outline deliverables and meet them, or did we overextend ourselves?Identify internal breakdowns: Was there a lapse in our internal processes that led to dissatisfaction?Implement preventive measures: What steps can we take to prevent similar issues in the future, whether it's improving our quality control or refining our client vetting process?
✨Remember: There's nothing more valuable than somebody who's going to be brutally honest with you.
Tune in to the full episode for real-life examples and actionable steps to turn client loss into a catalyst for growth. 🎧
LET’S CONNECT:
INSTAGRAM: @amandarushholmes
THREADS: @amandarushholmes
TIKTOK: @amandarushholmes
RESOURCES:
LEARN FROM AMANDA: fulltimeva.com
ON THE BLOG: thefulltimeva.com/blog
THE MILLENNIAL MOM DIGITAL SHOP: thefulltimeva.com/shop
WORK WITH THE VIRTUAL ASSISTANT STUDIO: thevirtualassistantstudio.com/workwithus
FREEBIES:
**UNLOCK YOUR VA SUPERPOWERS AND FIND YOU IDEAL VA ROLE**
Take our VA Superpower Quiz
**GRAB YOUR FREE BONUS FOR WATCHING**
How to Go from Cubicle to Coach-Your Roadmap to being a virtual assistant in 90 days or less!
**BECOME A PROFITABLE VIRTUAL ASSISTANT**
Get your hands on my 5 must-have tools for your business, delivered straight to your inbox!
LEAVE A REVIEW:
Did you enjoy today's episode? If you're thinking - heck yeah, give me more! Would you kindly support us by:
Leaving a positive review and rating on Apple podcasts.Screenshotting this episode and sharing it on your IG story. Tag me @amandarushholmes.Subscribing for weekly tips + tricks for how to work less and earn more.
Mentioned in this episode:
HoneyBook - your new business BFF! 🙌
Snag 50% off your HoneyBook subscription for your ENTIRE first year!! Because who doesn't love a good deal, right? It's the perfect way to upgrade your...
Heard this before? "I need to cancel my services." We’ve been there too, and today we’re talking about this common yet dreaded scenario for service-based providers: losing a client.
But instead of viewing client loss solely as a negative, I prefer to see it as a growth opportunity. Negative feedback pushes us to innovate and improve at an accelerated pace. 📈
I walk you through my exact process when facing client departure in our agency:
Assess external factors: Is it due to client losses, a shift in their offer, or the completion of a project?Clarify expectations: Did we clearly outline deliverables and meet them, or did we overextend ourselves?Identify internal breakdowns: Was there a lapse in our internal processes that led to dissatisfaction?Implement preventive measures: What steps can we take to prevent similar issues in the future, whether it's improving our quality control or refining our client vetting process?
✨Remember: There's nothing more valuable than somebody who's going to be brutally honest with you.
Tune in to the full episode for real-life examples and actionable steps to turn client loss into a catalyst for growth. 🎧
LET’S CONNECT:
INSTAGRAM: @amandarushholmes
THREADS: @amandarushholmes
TIKTOK: @amandarushholmes
RESOURCES:
LEARN FROM AMANDA: fulltimeva.com
ON THE BLOG: thefulltimeva.com/blog
THE MILLENNIAL MOM DIGITAL SHOP: thefulltimeva.com/shop
WORK WITH THE VIRTUAL ASSISTANT STUDIO: thevirtualassistantstudio.com/workwithus
FREEBIES:
**UNLOCK YOUR VA SUPERPOWERS AND FIND YOU IDEAL VA ROLE**
Take our VA Superpower Quiz
**GRAB YOUR FREE BONUS FOR WATCHING**
How to Go from Cubicle to Coach-Your Roadmap to being a virtual assistant in 90 days or less!
**BECOME A PROFITABLE VIRTUAL ASSISTANT**
Get your hands on my 5 must-have tools for your business, delivered straight to your inbox!
LEAVE A REVIEW:
Did you enjoy today's episode? If you're thinking - heck yeah, give me more! Would you kindly support us by:
Leaving a positive review and rating on Apple podcasts.Screenshotting this episode and sharing it on your IG story. Tag me @amandarushholmes.Subscribing for weekly tips + tricks for how to work less and earn more.
Mentioned in this episode:
HoneyBook - your new business BFF! 🙌
Snag 50% off your HoneyBook subscription for your ENTIRE first year!! Because who doesn't love a good deal, right? It's the perfect way to upgrade your...
21 min